Don’t waste your money!!! I joined both Soulmatemeets and Instantalks.com. To my surprise there are a lot of the same profiles of the men on both, the only problem is that one doesn’t know that the... See more
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Review summary
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My account was suddenly blocked. The support team has the Ai responsing. I asked to speak for human agent but nothing happens. Can i ask for some help to recover my account and explain the reason.
Company replied
I spent a lot of money on there with a couple of women one in particular I satisfied the 5000 credits and went to apply for information which she agreed with and they have cut me off and I can’t get b... See more
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I met up with someone and we wanted to continue chatting off the app. But your site fails to let you access numbers or email addresses, it just sends ***** in place of digits and email address. No d... See more
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Company details
Written by the company
SoulmateMeets is a romantic communication platform for people who want to start fresh and connect in a way that feels thoughtful and emotionally present. Whether you're rediscovering your romantic side or simply seeking a sincere exchange with someone who values conversation, SoulmateMeets creates space for that experience. Every message is a gentle invitation—to open up, to feel understood, or to enjoy the company of someone who brings comfort into your day. The platform is designed for those who appreciate calm energy, openness, and the beauty of small, meaningful moments. Here, there’s no need to rush or overthink. You can explore at your own pace and be yourself, whether you're chatting briefly or settling into a longer exchange. It's about showing up with care and curiosity—and letting something personal take shape naturally. With every message, you’re encouraged to reflect, express, and discover something that feels quietly fulfilling. 💬 SoulmateMeets — Let your soul speak.
Contact info
United States
- support@soulmatemeets.help
- soulmatemeets.com
2.1
Poor
104 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
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Very expensive to chat
Very expensive to chat. Seems very fake as most people are beautiful, canned cliché conversation starters.
May 14, 2026
Unprompted review
Reply from SoulmateMeets
Hi Lynn,
All users are required to follow our Terms of Service and Community Guidelines while using the platform. A large number of profiles on the platform are verified according to our policies, and concerns regarding suspicious or misleading interactions are reviewed carefully when reported.
Registration and basic access are available free of charge, while certain communication features may require credits depending on how users choose to interact. Your feedback regarding pricing and conversation quality is appreciated and will be taken into consideration.
If you encountered interactions that raised concern, please contact support@soulmatemeets.help with relevant details so the team can investigate further.
Kindly,
Michael from SoulmateMeets
I've seen better interfaces on…
I've seen better interfaces on government websites
April 12, 2026
Unprompted review
Reply from SoulmateMeets
Hi Thomas,
Our team is continuously working on improving the platform, and feedback like yours helps us prioritize. If you'd like to share more specific thoughts, support@soulmatemeets.help is happy to hear from you.
Kindly,
Michael from SoulmateMeets
Making it easier to meet new people and…
Making it easier to meet new people and having access to check with them for free .My quality of life prepared for respect,& experienceing. Something knew!& while the process & company gesture In A way Of understanding
April 11, 2026
Unprompted review
Reply from SoulmateMeets
Hi Morgan,
Thanks for sharing, knowing how our users feel about the platform means a lot to us.
Kindly,
Michael from SoulmateMeets
Easy to communicate and great…
Easy to communicate and great connections, I have met a couple of prospects on your sight and they appear to be very nice and interesting
April 10, 2026
Unprompted review
Reply from SoulmateMeets
Hi Luke,
Nice to know you're having such a positive experience with the people here, that's what it's all about!
Kindly,
Michael from SoulmateMeets
Talked with someone for 5 months
Talked with someone for 5 months, cost a lot and when I suggested we move on from the site to a free form of communication, such a phone the response was negative to say the least, this is a scam
April 16, 2026
Unprompted review
Asked a lot of me and gave very little…
Asked a lot of me and gave very little back
April 9, 2026
Unprompted review
Reply from SoulmateMeets
Hi Scott,
We appreciate you sharing your thoughts. If there's anything specific that didn't meet your expectations, our team would love to hear more at support@soulmatemeets.help, we're always working to improve the experience!
Kindly,
Michael from SoulmateMeets
Too much clicking
Navigating this site feels like doing a puzzle sometimes. Just trying to review my past matches takes like four clicks through different buried menus. They really need to streamline the layout and put the important stuff front and center.
April 10, 2026
Unprompted review
Reply from SoulmateMeets
Hi Hughson,
We're continuously working on improving the platform experience, and comments like yours help us understand what needs attention. If you'd like to share more specific suggestions, feel free to reach out at support@soulmatemeets.help, we'll make sure it reaches the right team!
Kindly,
Michael from SoulmateMeets
I am totally disgusted with the cost it…
I am totally disgusted with the cost it says 18 dollers to buy credits but the cost is closer to 30 dollers I guess because of exchange . It dose not say anything about that anywhere I can find so I guess Soulmates owes me a bunch of money
March 3, 2026
Unprompted review
Reply from SoulmateMeets
Hi Dan,
We appreciate you flagging this! For a detailed breakdown of the charges and to address any discrepancies, please reach out at support@soulmatemeets.help, our team will look into it and make sure everything is properly clarified!
Kindly,
Michael from SoulmateMeets
It did take some time to get the final…
It did take some time to get the final result. But I do understand its there job to to keep me in.
April 8, 2026
Unprompted review
Reply from SoulmateMeets
Hi there,
We appreciate you taking the time to share your thoughts. We're always working to make processes as smooth as possible, and feedback like yours helps us get there. If you ever notice anything suspicious along the way, feel free to report it directly through the platform or reach out at support@soulmatemeets.help!
Kindly,
Michael from SoulmateMeets
I love the look of the site
I love the look of the site. Very modern and easy on the eyes.
March 22, 2026
Unprompted review
Reply from SoulmateMeets
Hi William,
Glad the design is landing well, we're grateful you took the time to leave your feedback
Kindly,
Michael from SoulmateMeets
some profiles it suggests feel totally…
some profiles it suggests feel totally random and not what i asked for at all
March 5, 2026
Unprompted review
Reply from SoulmateMeets
Hi Zane,
Feel free to reach out at support@soulmatemeets.help if you need any help adjusting your preferences.
Kindly,
Michael from SoulmateMeets
The people on this site seem friendly…
The people on this site seem friendly so far and I will probably continue to use it for at least a few more months. I was worried it’d be a waste of cash but the value for money is there because the people are active. You aren't messaging "ghost" profiles that haven't been online since 2022.
March 20, 2026
Unprompted review
Reply from SoulmateMeets
Hi Emerson,
Happy to have you here, hope the next, we appreciate you sharing your experience with us.
Kindly,
Michael from SoulmateMeets
Profile photos look kinda blurry after…
Profile photos look kinda blurry after uploading even though the original was clear
March 11, 2026
Unprompted review
Reply from SoulmateMeets
Hi Clarlie,
Thanks for letting us know about this. If this continues, please contact support@soulmatemeets.help with more details so the team can check what might be causing it and assist you.
Kindly,
Michael from SoulmateMeets
Expensive and fake
Profiles of beautiful women, all gorgeous, not a single one of them simply ordinary. Almost all studio photos, very few taken in real life. The quality of the site is excellent, but the goal is not to promote romance. All the communication is designed to maximize spending, with exchanges lacking in real content.
March 15, 2026
Unprompted review
Reply from SoulmateMeets
Hi there,
Ensuring the integrity of our members is a top priority on our platform. Many profiles of our users are verified to maintain trust and transparency within the community. If you encounter a suspicious profile or believe a user may have violated the rules, please contact our support team at support@soulmatemeets.help or use the platform’s feature to flag a user. We take such reports seriously and will conduct a thorough investigation to protect our community.
Kindly,
Michael from SoulmateMeets
Don’t waste your money!!!
Don’t waste your money!!!
I joined both Soulmatemeets and Instantalks.com. To my surprise there are a lot of the same profiles of the men on both, the only problem is that one doesn’t know that the other exist. I screenshotted the conversation of one conversation I was having with a guy on Soulmatemeets and asked the guy on Instantalks why he was talking to me on both sites and he said he wasn’t on the other site. I did this with several that are on both. So I’m wasting my money thinking that I’m meeting someone that will hopefully develop into something but it’s all just a way for a company to make money and the guys all have an accent, and the only thing you can do is pay to talk to them and it doesn’t get any better than that.
March 10, 2026
Unprompted review
Reply from SoulmateMeets
Hi Pam,
Our platform is designed to make global connections simple and enjoyable. While we cannot control the behavior or intentions of individual users, we provide mechanisms to maintain safety and security. If you encounter suspicious activity, please contact our support team at support@soulmatemeets.help to report the issue. Additionally, profiles that violate the platform’s guidelines can be blocked, helping you manage your interactions safely.
Kindly,
Michael from SoulmateMeets
I was skeptical at first because I’ve…
I was skeptical at first because I’ve been burned by apps before but this is pretty straightforward, better than any site I have found .
February 20, 2026
Unprompted review
Reply from SoulmateMeets
Hi Finley,
Your input genuinely matters to us, so thanks for sharing it!
Kindly,
Michael from SoulmateMeets
Interface is just way too cluttered for…
Interface is just way too cluttered for a beginner I have no idea where anything is
February 22, 2026
Unprompted review
Reply from SoulmateMeets
Hi Louie,
We’re continuously working on improving usability and making navigation more intuitive for all users. If you’d like guidance on how to use specific features or need help finding certain tools, please contact our support team at support@soulmatemeets.help, we’ll be happy to assist and walk you through it.
Kindly,
Michael from SoulmateMeets
Giving u opportunity to explore
Took me maybe ninety seconds to get my basic info in and start looking around. I hate those sites that demand a credit card just to see the interface but here I could see the vibe first
February 19, 2026
Unprompted review
Reply from SoulmateMeets
Hi there,
Every review helps us improve, and we appreciate you contributing yours.
Kindly,
Michael from SoulmateMeets
Fully tested its a scam
Fully tested formywo days, its a scam, and the credit system is as It IS to rip you off. The msgs You Will get are designed to make you spend. Think maybe its real.. but dont get scammed thou someone might be real and maybe some may be realy interested, its better you go to a decent site and pay your monthly subscription.
February 19, 2026
Unprompted review
Reply from SoulmateMeets
Hi there,
Registration and browsing profiles are free, while certain interactive features require credits. This structure allows users to choose how actively they wish to engage and manage their spending according to their own preferences.
If you believe specific interactions violated platform rules or would like your account activity reviewed, please contact support@soulmatemeets.help with the relevant details so we can investigate carefully.
Kindly,
Michael from SoulmateMeets
This site is a total scam!
This site is a total scam!!
To the other users, please stop right a way paying credits over and over.
All the handsome man on the site are IA profiles.
I know this is difficult to understand for a real human because everything seems so real.
But let me explain some situations a lived on the site who make me realise that something goes wrong:
1) At first, the guy told that he live in Miami and I live in Canada: he always ask me what was the hour on my side? ..strange since everyone khow that we are on the same time zone
2) Sometime the message received seems to be for someone else because he was so out of context of our previous discussions.
3) I am a logical person, so i ask many question to understand, and more when something look strange. And more i asked questions, more the responses was inpolite and little bit agressives and ending by him with "forget it"
4) Sonetimes, I told him that i was working and few time after the question was; What are your plans for today ?" Come on, I just told that i am working.
5) The same exact question (word by word) from different guys...wird.
6) You will never be able to see this personne in real life !!
Conclusion:
After 6000.00$ I spent to chat with this guy (suppose to be real), after some strange responses from him (not related to the discussion and out of context) i said that i doubt that I was IA profile. He answered me "Good bay" and soon after my profile was close...
If is not IA, how one guy can close my profile on the site ?...i have no longer access.
My conclusion get out of this site by ourself right away. There is no real connection in real life. NEVER
February 14, 2026
Unprompted review
Reply from SoulmateMeets
Hi Lise,
We previously attempted to contact you through Trustpilot’s messaging tools to gather more details and provide direct assistance, but we have not yet received a response. Without account-specific information, we’re unable to properly review your concerns.
Please contact support@soulmatemeets.help using the email associated with your account so our team can investigate your case thoroughly and provide accurate clarification.
Kindly,
Michael from SoulmateMeets
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