SoulmateMeets Reviews 

104
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, most reviewers were unhappy with their experience overall. People frequently mention that the website is extremely expensive, forcing users to spend substantial amounts of money on a confusing credit system just to communicate or share personal details. Consumers also explain that profiles often appear to be automated or completely fake, which prevents them from ever meeting anyone in real life or having genuine conversations. Some people were satisfied with the modern interface, mentioning that the online platform is very easy to set up and navigate. Additionally, reviewers noted that customer service representatives occasionally provided helpful and polite answers when contacted with questions.

What people talk about most

Website

Reviewers mention negative feedback about the website, frequently describing the platform as having a costly... See more

User experience

Users describe ambiguous interactions with user experience, reporting mixed feelings and high disagreement.... See more

Price

Clients share negative opinions on price, describing the platform as very expensive due to high costs for... See more

Customer service

People report ambiguous experiences with customer service, characterized by a mix of heavy criticism and... See more

Staff

Reviewers highlight ambiguous aspects of staff, with starkly contrasting opinions on team performance. Some... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Don’t waste your money!!! I joined both Soulmatemeets and Instantalks.com. To my surprise there are a lot of the same profiles of the men on both, the only problem is that one doesn’t know that the... See more

Company replied

Rated 2 out of 5 stars

My account was suddenly blocked. The support team has the Ai responsing. I asked to speak for human agent but nothing happens. Can i ask for some help to recover my account and explain the reason.

Company replied

Rated 2 out of 5 stars

I spent a lot of money on there with a couple of women one in particular I satisfied the 5000 credits and went to apply for information which she agreed with and they have cut me off and I can’t get b... See more

Company replied

Rated 2 out of 5 stars

I met up with someone and we wanted to continue chatting off the app. But your site fails to let you access numbers or email addresses, it just sends ***** in place of digits and email address. No d... See more

Company replied


Company details

Written by the company

SoulmateMeets is a romantic communication platform for people who want to start fresh and connect in a way that feels thoughtful and emotionally present. Whether you're rediscovering your romantic side or simply seeking a sincere exchange with someone who values conversation, SoulmateMeets creates space for that experience. Every message is a gentle invitation—to open up, to feel understood, or to enjoy the company of someone who brings comfort into your day. The platform is designed for those who appreciate calm energy, openness, and the beauty of small, meaningful moments. Here, there’s no need to rush or overthink. You can explore at your own pace and be yourself, whether you're chatting briefly or settling into a longer exchange. It's about showing up with care and curiosity—and letting something personal take shape naturally. With every message, you’re encouraged to reflect, express, and discover something that feels quietly fulfilling. 💬 SoulmateMeets — Let your soul speak.


Contact info

2.1

Poor

TrustScore 2 out of 5

104 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 48 hours

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2.1

All reviews

(104)

103 reviews in the last 12 months

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Rated 1 out of 5 stars

what's the problem

what's the problem? geting notifications for messages like twenty minutes after they actually arrive

February 6, 2026
Unprompted review
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Reply from SoulmateMeets

Hi North,

We’d like to take a closer look at this. Delayed notifications aren’t the experience we aim to provide. Please contact us at support@soulmatemeets.help with the specifics so we can investigate and assist you properly.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

My thoughts....

So guys, I'm giving you 5 stars because the atmosphere of honest people saying what they want and need on your site is great and you don't deserve just 3.3 stars you currently have. Wonderful support team as well.
However, the fact that text based messaging is prohibitively expensive for normal people is a big 0 stars for you. And it's not just a user perspective (that's subjective) but it might hurt your user retention and new user base in the future, and it would be a pitty. Make texting a lot cheaper and keep all the other prices... that would be a better middle ground.

February 12, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Cristian,

Thanks so much for the 5 stars and the thoughtful feedback! We really appreciate you taking the time to share your perspective on pricing, it helps us understand what works and what doesn't. Glad you're enjoying the community and the support team!

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. I was on the phone for 10 minutes and even longer online with CS chat. Impossible to cancel. Ineffective agents

January 31, 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Ray,

We are sorry for the delay you experienced in getting this resolved and for any frustration caused. We can confirm that your account has been permanently deleted as per your request. If you have any remaining questions or need further confirmation, please feel free to reach out to us at support@soulmatemeets.help.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

This company has about 4 sites may all…

This company has about 4 sites may all be under different name. But when you join 4 different sites they are all the same man. One site said people Close to so you can meet and have coffee. One guy is in Chicago and I’m down south. If you send a chat the same person answers

January 27, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Cindy,

We attempted to contact you via Trustpilot to gather more details and assist further, but we haven’t received a response yet. To allow us to review this properly, please reach out to our support team at support@soulmatemeets.help.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

Terrible

Terrible, not even let privately, followers know statistics of real connections. Yet, all you do take them another Penny.. Love does not measure by money. Something, many has lost. Pure connection. Beware!

January 16, 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Kandial,

We take such comments seriously and would like to clarify how the platform is structured. The service provides tools for online communication, while users decide how and when to engage. Certain features require credits so people can choose what fits their needs and level of involvement.

Connections and outcomes are shaped by individual interactions and expectations, which can vary widely. If you’d like more clarity on how specific features work or have questions about access and options, please contact support@soulmatemeets.help so we can look into it further.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

It is the same as Asiacharm or…

It is the same as Asiacharm or asiavibe,you buy cretits and the 'models' try to get you to read there Emails and open their photos for these credits which are not cheap. I have yet to meet one who is interested ina relationship, they all have wonderful photos, maybe too wonderful for it all to be true, sorry but it is another scam site.

January 20, 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Andy,

While registration is free, certain interactive features require credits to help us maintain a secure, moderated communication space and a high standard of care. We encourage our community to use the reporting tools available throughout the platform's interface to let us know of any inappropriate activities. If you have specific concerns, please contact our support team at support@soulmatemeets.help so we can investigate your case thoroughly with the relevant departments. Your input is extremely valuable in helping us keep the community safe.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Quick setup, minor hiccups

The platform is easy to set up. I loved the women here and how fast they reply. I did run into a small profile editing bug when trying to update my info but it resolved quickly and didn’t affect chatting. I want to give you high rating because it’s an awesome experience I don’t have any regrets at all

January 9, 2026
Unprompted review
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Reply from SoulmateMeets

Hi Tobias,

Small issues happen, but it’s great they didn’t slow you down and that the overall experience left you feeling good about it. Thank you!

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

When a Dating Profile Raises More Questions Than Answers

When a Dating Profile Raises More Questions Than Answers

I used SoulmateMeets for many months and spent a substantial amount of money there. I am writing this review because I believe potential users should understand the questions my experience eventually raised.

I developed what I believed to be a serious and exclusive relationship with one member. Despite months of daily communication, we never met and never succeeded in moving to normal, free communication outside the platform.

The most disturbing discovery came later. I found what appeared to be the same man on another dating platform, using the same photographs but a different name, location and personal history. Altogether, my involvement with what appeared to be the same person continued for approximately sixteen months across the two platforms.

I cannot prove who was actually behind either profile, and I am deliberately not making that accusation. What I can describe are the patterns I observed: extremely long periods of apparent availability, reluctance to move away from paid communication, inconsistencies in personal information, direct questions sometimes being answered without really being addressed, and conversations that could continue for remarkably long periods without the ordinary interruptions of a person's daily life.

Over time, these patterns also made me question whether every interaction was necessarily person-to-person. I cannot prove that AI, automated systems or third-party operators were involved. However, after sixteen months, I believe it is legitimate to ask the question.

On any platform where users pay for communication, there should be complete transparency about who or what may be generating or assisting messages. A paying customer should know whether they are communicating exclusively with the person represented by the profile.

I eventually attempted to recover money paid to SoulmateMeets through a formal payment dispute, but my claim was unsuccessful.

My advice to anyone using this type of service is simple: verify the person independently as early as possible, keep records, pay close attention to contradictions, establish whether genuine communication outside the paid environment is possible, and set a strict financial limit before emotional involvement makes it difficult to walk away.

After many months, I was left with a question I believe every paying user has the right to ask:

Who, or what, am I actually talking to?

January 13, 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

We take such feedback seriously and have attempted to reach out to you through Trustpilot’s communication tools so we could review this matter more closely and provide direct assistance. Unfortunately, we haven’t received a response so far.

Without the necessary details, we’re unable to locate your account or review the specific actions related to your request. To move forward, please contact our support team using the email address linked to your account at support@soulmatemeets.help, so we can verify the situation and address it properly.

Our team is ready to look into this and ensure your request is handled in line with our policies and procedures.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

All of the negative feedbacks are true

All of the negative feedbacks are true. This site is a money grabbing site. Do not waste your time and money! Their costumer service response are also AI generated. This is one of those deceit love scam that gets you.

December 22, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Kawase,

We prioritize platform security and work to maintain a safe environment for communication. Profile activity and user interactions are handled in line with platform standards, and any concerns related to conduct, costs, or support communication are reviewed through our established process.

Our support team is available to assist and review any concerns you may have. If you’d like help with this matter, please contact us at support@soulmatemeets.com using the email linked to your account. We’re here to help and remain committed to addressing issues appropriately.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

It’s a bot

It’s a bot. They try to get you to spend money. Response times too quick, each response is polished & prescripted. I’ve been on enough sites to know this is all fake.

December 21, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Samantha,

We take reports like this seriously and have a zero-tolerance approach to misuse or deceptive behavior on the platform. Safety and compliance are key priorities, and messaging activity or response patterns that raise concerns are reviewed in line with our Terms of Service and internal policies. Many user profiles are verified as part of these measures

If you believe something on your account requires a closer review, please contact our support team at support@soulmatemeets.com using the email linked to your account so the team can look into the details directly.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

The site seems to good to be true

The site seems to good to be true. The women in the site look like models. All seem to be online 24/7. When answering questions they seem very scripted. And super fast response times, almost way to fast like they don’t have to actually type the response. Very expensive to use. I tried to purchase credit to continue a chat and after one purchase the credit card companies and bank stopped all payments. When contacted them they said the site was flagged for malicious fraudulent content and suspected as a spamming scamming company. They highly recommend I discontinue trying to purchase anything from the site. After a few attempts to sort the issue out with “customer support” the icon button stopped functioning and I could no longer get in contact with the support team.

December 17, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Jesse,

We take reports like this seriously and review concerns related to platform use, billing, and technical access in line with our established procedures. To support a safe environment, many profiles on the platform go through verification steps in accordance with our Terms of Service, and any activity that appears suspicious can be reported for review.

We’ve attempted to reach out through Trustpilot’s messaging tools to offer direct assistance and look into this more closely, but we haven’t received a response yet. If you’d like this reviewed further, please contact our support team at support@soulmatemeets.com using the email linked to your account so the team can assess the details and provide clarification.

Kindly,
Michael from SoulmateMeets

Rated 3 out of 5 stars

Well I just joined recently and what I…

Well I just joined recently and what I am worried about is when I try to login Telstra my service provider has blocked the website due to it may contain malicious content and can be harmful to your device and it said that they can be taken your personal information and credit card details . It is a bit strange that there is a lot of beautiful women I’m sure with AI these days you can do remarkable things with it and I’m sure there is some fake profiles there and I’m sure there would be some real profiles there but it can cost you quite a penny to find a real one. I’ve been on quite a few dating sites and they all seem to be the same with bots and fake profiles. We will see how we go I will give it a month but if they keep stretching the messages and not wanna finally meet up like the website was created for… I’ll just give it the boot

December 13, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi John,

We take matters related to safety, data protection, and user trust very seriously and operate with established safeguards and moderation practices in place.

Please know that we’ve tried to reach out to you through Trustpilot’s tools so we could look into this more closely and offer direct help, but unfortunately, we haven’t received a response yet. If you’re open to it, we’d be glad to review your situation in more detail and address any specific concerns you may have. Feel free to contact our support team at support@soulmatemeets.com so we can assist you directly and provide clarity where needed.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

5 stars!

Great site with fun and very beautiful women, it's easy to navigate and chat and I LIKE that VERY much

December 4, 2025
Unprompted review
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Reply from SoulmateMeets

Hi Kyle,

We’re really glad to hear you’re enjoying the experience. It’s great to know the interactions feel fun and positive for you.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

A SCAM

So far, this appears to be a scam, they've taken €40 from me for credits, but won't allow me to share any personal details with anyone! no email, no tel. What's the point of a dating website where you are prohibited from making arrangements to meet!

December 8, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

Our platform is designed to protect user privacy and safety and some measures help prevent misuse and keeps communication secure. You only pay for the features you choose to use, and credits are used to access certain features. If you have any questions or need assistance, please reach out to our support team at support@soulmatemeets.com — we’re here to help.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

A big scam

On one end you have beautiful models, all profiles are too good to be true targeting gullible, naiive individuals. On the back end God only knows who is there, I would imagine a large team of men with standard messages one size fits all kind of thing. As soon as you join you get blasted with horny messages from models, This is a totally well organized bullshit site targeting stupid people. Do not waste a penny

December 5, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

We have processes in place to verify users and detect suspicious activity. Our platform strives to create a safe and respectful environment for everyone. We encourage users to report any suspicious profiles or behavior directly to our support team at support@soulmatemeets.com so we can investigate thoroughly. Your feedback is important to us as we continuously work to improve the quality and safety of our community.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

i signed up with this sight

i signed up with this sight . it is total crap . went through a lot of money as every thing you do on this sight costs you credits . most of the contacts are bots and designed to keep you messaging to chew up credits . if you have any favourites , they wont get in contact with you till you message first .no one local . a lesson well learnt . sight should be band . be careful . this company is total rubbish . i signed up with another dating sight and good lord exactly the same but with a different name . on checking , i came across the same so called girl from your sight . i marked her as a Favorite . send a wink and law and behold i received a return and she did not even know who i was . so what does that tell you . just nothing but scams .

November 24, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Neil,

We take every complaint seriously. Our platform uses a credit based system so people can choose which features they want to use. Many profiles of our users are verified according to our Terms of Services and any suspicious behaviour can be reported directly so our team can investigate. Please contact us at support@soulmatemeets.com so we can review your account in detail and help clarify what happened.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

The all app is a total scam!

The all app is a big scam, don't fall for it !!!

I'm a man for man.

All "men" who contacted me look like male models and claim to be gym trainers, CEOs, architects, doctors, etc. They all send you romantic messages that no one would normally send, at least not at first... All these men claim to be interested in people between the ages of 21 and 90: really? THESE PROFILES ARE FAKE AND NOT REAL !

The app tries to have you use your "credits" by having you chat or send letters to those fake profiles. And of course, when you're out of those credits, you'll need to buy some more...

I've been on the app for a week. Even though I never expressed any interest (by chat or email) in the people contacting me, however, the very same people keep trying to engage with me over and over with dozens of emails per day. Who does that?

I also sent an email to "get verified" and I'm still waiting for an answer... I read further that the company reviews "many profiles"; why not all of them?

AND LAST, BUT NOT LEAST: I just got off a chat with tech support and I learned that in order for you to be able to give your personal info to a member (hoping it is a real person), such as a phone number or an email, YOU WILL NEED TO SPEND 5,000 CREDITS, whis the equivalent of $250.00 !!!

Oh, I almost forgot: the company tried to flag my review: what does that say?

November 19, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

Our platform is designed to maintain a safe environment by verifying many user profiles according to our Terms of Services. The credit system allows users to choose and pay only for features they want, supporting the platform’s ongoing moderation and security efforts. If you come across profiles or activity that seem suspicious, please report them through the platform or contact our support team at support@soulmatemeets.com. We carefully review all reports to help protect our community and ensure fair use.

Kindly,
Michael from SoulmateMeets

Rated 2 out of 5 stars

I spent a lot of money on there with a…

I spent a lot of money on there with a couple of women one in particular I satisfied the 5000 credits and went to apply for information which she agreed with and they have cut me off and I can’t get back on the website, I guess it’s all about money and once I have her information I’m gone, so they’re gonna lose money. That’s the only thing I can figure out they would have to prove me different.

November 15, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Will,

We take all concerns seriously and want to clarify that our credit system is designed to provide users control over the features they use while helping maintain a secure community. Many profiles of our users are verified according to our Terms of Services, and we investigate any reports of suspicious behavior or account issues promptly. If you haven’t already, please reach out to our support team at support@soulmatemeets.com with your details so we can look into this matter more closely and assist you directly.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

Everyone on there is a bot

Everyone on there is a bot. I'm a man for man and all the messages are for men looking for women? Company cant filter for what users want. Total bots on the site. If they were not no man would send me a email if they are looking for a women. Lame.

October 22, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi William,

A lot of profiles of our users are verified according to our Terms of Services, and we continuously monitor suspicious activity to prevent automated or misleading accounts. You can also adjust your match preferences in your settings to make sure you’re seeing the right profiles. If anything seems off, please report it directly to our support team at support@soulmatemeets.com so we can look into it further and assist you directly.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

Fraudulent

What a load of nonsense. I received a few messages from very beautiful women from other countries. Well how useful is that.

So I went to search mode. Filtering my criteria for uk only women age 40-58. There was a grand total of 8 women. And yes you guessed it they all look like models. How strange!!!!

Based on my recent experiences the vast majority of dating sites are now fraudulent. That includes Bumble and Tinder.

Soul mates will be pleased to hear that they won't be getting their greedy little hands on any of my cash.

October 15, 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Jon,

We take such feedback seriously. Our platform uses a credit-based system for certain interactive features to maintain moderated and secure communication. Many profiles are verified according to our Terms of Services to help maintain a safe environment. If you have concerns about profiles, filtering options, or how to use credits effectively, our support team at support@soulmatemeets.com is available to provide guidance and assistance.

Kindly,
Michael from SoulmateMeets

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