soulmiacollection.com Reviews 177

TrustScore 4 out of 5

3.9

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Rated 3 out of 5 stars

Delivery service was fine, around two weeks to the UK. Quality of the four items purchased was lower than expected though. Materials used, cut of fabric. The experience has convinced me, again, never... See more

Company replied

Rated 5 out of 5 stars

Product exactly like on the pictures. I've ordered t-shirts and sweater. Vibrant colors, nice and soft fabric. Really good quality. After washing, according to the label in cold water, clothes didn't... See more

Rated 5 out of 5 stars

I ordered two tops (men's) from Soulmia after seeing online advertisements for the company's collection. I was pleasantly surprised that delivery of the order did not take weeks. The product itself... See more

Rated 1 out of 5 stars

My daughter ordered 3 bracelets over 3 weeks ago, we emailed to ask where the delivery was, no response to their support email, I have asked for a refund for non delivery again from the support email,... See more


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3.9

Great

TrustScore 4 out of 5

177 reviews

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Rated 5 out of 5 stars

I ordered five polo shirts

I ordered five polo shirts. Unfortunately they were too small. Customer service offered a satisfactory solution very promptly. I have since reordered the shirts in a larger size.

July 20, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous! Ordered 6 dresses for my daughter as…

Ordered 6 dresses for my daughter as they’re so reasonable, took a while to come but delighted when they did. She’s a 14 top and 12 bottom so ordered XL which was perfect, she looks gorgeous in them and is thrilled with her new wardrobe all for £56, brilliant! Thanks Soulmia.

July 17, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered linen shirt, got polyester and a different shirt. Radio silent customer service

Ordered a linen shirt, item I got was not polyester and not even the same shirt as what I ordered. To add to this, the page of the item I bought is now edited so the shirt resembles what they actually sent. Funny I still have the order confirmation mail where the picture of the actual shirt is included..

"Customer service" asked for a picture of the item, and afterwards went silent. After another mail sent with no reply, I'm now sure this wasn't somehow a mistake, just a scam website. From what I've seen of reviews, it's like 5% you might get what you ordered and 95% just another shammy item. I'd highly suggest you to look elsewhere

EDIT: After writing this review, soulmiacollection got in contact with me and offered a full refund.

July 16, 2021
Unprompted review
soulmiacollection.com logo

Reply from soulmiacollection.com

Dear Customer,
We regret that the products did not meet your expectation.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please rest assured that customers can contact us within 14 days of receiving the items.
Please kindly review our warranty policy here:https://www.soulmiacollection.com/mod-article-id-80.htm
Please offer us your order number or you can directly contact us at support@soulmiacollection.com.
Once we receive your information, we will provide you with an effective solution.
Best Regards
Soulmia Customer Service

Rated 5 out of 5 stars

I ordered 3 shirts with them all medium…

I ordered 3 shirts with them all medium size. And got my package a couple of weeks later. Turned out one of the shirts are too small for a medium. And the other two are too big for medium as well. I should have read the review on sizes. I have them 5 stars cause of the customer service. They reached out and check in with me if I’m satisfied with the products. After I told them this. They offer a refund for me without hesitation! Even though the size is not match. If you read the size reviews you definitely will get what you want. And if there’s a mistake, the customer service is sure will be very helpful! Definitely will shop with them again. Beautiful design and amazing price!!

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great quality shirt!

The shirt I bought feels great, very soft, comfortable, and fresh to wear on hot days. The quality looks pretty neat, has very strong fabric, and the details on the print are just perfect.33 Sizing is about right, I'm 5'6" tall and medium size fits me well. I definitely recommend buying from Soulmia, shipping was actually fast giving the fact that was International shipping to Colombia, South America.

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

I'm crazy about Soulmia's "graphic" collection!!!

Big warm THANKS to Soulmia's team!!!
Everything is always fine about my orders with you, the quality of your t-shirts is very good and they always arrive on time 👌
I've ordered 3 times already (about 10 tees and crop tops) and I will strike again cause I really enjoy what you propose, especially in the "graphic" collection, very funny messages and sooooo truly speaking!!!
I'm sure I will also order in your other collections soon and I already ordered some gifts for my family!
I highly recommend your website all around me cause people like my tees and wanna know where they come from!!!

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

I received my order early but a couple…

I received my order early but a couple of the items were too small. I got in touch with Customer Services and they offered various options for returns etc. They were really helpful and professional. I would have no worries about ordering from this company again.

July 13, 2021
Unprompted review
Rated 5 out of 5 stars

This is a great company and the…

This is a great company and the t-shirts that I had ordered were wonderful. Very soft fabrics, not too tight around the collar and they washed up well. I purchased 6 shirts and the ones that arrived in the zipper bags (4) had no shrinkage and the other two had some slight shrinkage in the width and length. I wash my clothes in hot/warm water, if you washed in cold, I am sure you wouldn't have that issue. Overall, I had purchased from this company several times and I would not hesitate to order from them again. Very good quality graphics. I can't say the same from other companies that I ordered from. Wash your shirts inside out and it will retain the graphics so that they are fresh for a longer period of time.

July 13, 2021
Unprompted review
Rated 1 out of 5 stars

By far one of the worst companies I…

By far one of the worst companies I have ever dealt with. I ordered mt order on June 22 2021. Said it woukd take 10 days for delivery. On Day 20 July 12th 2021, I received a notice that my order was cancelled Due to stocking issues. Nor part of it, but all of it. Now I have to wait 14 days before I get a refund. If I get one. Total sham of a company. Don't waste your time. Pour customer service along with poor delivery capabilities makes this company a dismal 1 or of 5 stars. BUYER BEWARE....

July 13, 2021
Unprompted review
soulmiacollection.com logo

Reply from soulmiacollection.com

Dear Customer,
We are sorry for this inconvenience and empathize with your situation.
Since there are too many orders on our websites, the stock quantity changes very fast.
We have reported this issue to our relevant departments and will improve it in the future.
Please offer us your order number or you can directly contact us at support@soulmiacollection.com.
Once we receive your information, we will check this issue for you.
Thank you for your understanding.
Best regards
Soulmia Support Team
www.soulmiacollection.com

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