Soulona Reviews 

If I could give zero stars, I’d be more than happy to. Pro- I actually received my order within one month. However, the pants are hella small, tight fitting when they are advertised as loose and baggy. I ordered a large (I’m a regular 32 waist 32 length, 160lbs). The size of the pants came as XXL, that’s fine, I thought nice, they would be relaxing and loose. But they came fitting tight like a 31 waist. This company must be stopped! They also advertise 24/7 support…. I sent 4 emails nicely asking for the procedure for returns and exchanges. I’ve received zero response.Luckily, I only tried them for one pair of pants. I bet someone will attempt to reach out to me at the 30 days mark when the window for returning expires lol $40 is not life changing, but the principle is the thing. So unsatisfied with this experience.

I ordered two items despite having read these negative reviews. I even wrote to customer service immediately after i placed the order and expressed my distrust that all would go well in anticipation of it not. I received a well written polite reply from "Rosie" a day or two after. she was very reassuring and relieved some of my concerns. But I've had experiences before with clever scammers so as the time went by and the tracking info did not update for a couple of weeks I wrote again. Again Rosie was very comforting and sounded genuine. Again as the time passed I raised the issue with PayPal who have always been magnificent in the protection they offer and advised me of the timeframe during which I could escalate the issue and also the final cut-off date after which I couldn't. Then the ITEMS ARRIVED. Just as Rosie said they would. I wrote and apologised to her. The items are as good a quality as I expected. The delivery time was slow, but in the end, worth the wait. So, I don't know what the lesson is in this, but it's only fair that I report my experience to perhaps balance out some of these other less than positive ones. And if you do deal with Soulona, ask for Rosie, she's a beaut.

Don’t waste your time with this company. I ordered a winter jacket, large. The jacket was labeled large, but the sleeves just came down to my forum and they couldn’t zipper it because it was so small. The color was not the color I ordered. You cannot contact them by phone. Still waiting for a return label.

Don't touch this business with a barge pole. They are completely useless. They are not interested in you, only what money they can take off you. I ordered a Japanese style shirt & it never arrived. Just a rip off scam.

the shirt was marked as a: 2XL
I ordered at XL - The shirt ended up being too small!
it is made in China. The tag was all in Chinese.
They initially ignored my request to return with a label. after a month. they want me to return to Canada paying for the Freight and Customs Clarence. Nope! They have excuses for selling all over the world which is why the shirt is mis-marked. they won't assume responsibility for the wrong size sent or marked.

After waiting 3 weeks, and receiving 20+ bizarre, non-sensical shipping updates, the item arrived. What I thought would be a coffee mug of standard capacity, was so narrow and small that I burst out laughing when I opened it.

It basically holds maybe 1/2 cup of normally-sized coffee. It is 1.5 inches narrower than my other mugs. That’s a significant decrease in liquid volume.

What a joke. $37 down the drain

I ordered a pair of boots and paid extra for express shipping. That was 2 weeks ago
And I have still not received my boots. I have tried to contact customer support with no success. I would not recommend purchasing anything from Soulona.

Ordered and received Mito pants in a timely fashion. I was upset to see the size XXL when I ordered M. Happily I was able to speak with a customer service rep who explained the different overseas sizing labeling. The pants fit perfectly, are very comfortable, and have a linen feel. They are great for the gym and casual wear, even in the sub freezing weather here in Massachusetts.

Should have read the reviews before I bought from them. I ordered an item for Christmas at the beginning of December and it’s Christmas Eve and I still don’t have it. I’ve reached out and tried to get some tracking information but Nothing. Don’t waste your time

Bought 2 of the Katana shirts at 3xl. The quyality seemed good, but the shirts were extremely small, probably needed a 5xl if they were sized correctly. Cost was around $77 with a $5.50 shipping charge from California. The return address they gave is in Canada. I got 2 quotes to return them, one was $80, the other $110. They do NOT reimburse shipping. So it makes no sense for me to return them since it'd cost meover $80 to get my refund. They did offer a 15% refund and let me keep the shirts.

Ordered a vest on Dec 1st... it's now Dec 19th and I have no indication of delivery date. The customer service is not helpful at all. I would not order from Soulona again.

I ordered 3 items 3 days ago with shipping tracking. Despite 3 messages to their listed email I have no idea if my order has processed or is being shipped. I have been charged the fill amount. I would expect at least shipping information having paid for tracking.

I purchased 2 shirts. They took forever to be shipped and delivered. When they finally arrived, one was the incorrect size. I have emailed their contact addresses 3 times so far. Nobody has contacted me back. I wish I would have read these reviews before a made my purchase. Don’t buy anything from this company!!!

I bought some pants for $39.00. Quality seemed fine, but they weren’t sized correctly (the pant legs are naturally short and this was not mentioned onsite or in any photo). In an attempt to return them, I was told I’d have to do it in 14 days from delivery (I received this instructions with 4 days left in the timeline). I consider this quite hasty. I also discovered they’re in Canada, and have no distribution center in the United States. As a result, I’d have to pay a return shipping charge of $17.95. I don’t think I wouldn’t taken a chance on an online clothing order if I’d known they didn’t have a United States distribution center.

Bought the Polara jacket. It took 25 days to get here. The tracking service was horrible.
Ordered a medium received a 2XL that fits like a small. The quality is poor and it looks like it will be a struggle to be allowed to return it. Wish I would have read the dozens of bad reviews before purchasing it.
I would not buy from this company again.

The sun glasses said uv protectant and there was no such thing. Cheaply made.

AVOID
Never received the item, they seem to use some lame chinese shipper "umi-umi"? Complete BS

The incorrect sizes were sent, and a VERY difficulat and prohibitive process to return for the correct size. I was asked to post the items at my own expence back to CANADA in order to get the process moving ! Arrogant and inconsiderate replies when asked to help. I will NEVER be using this lot again.

I bought the Mito Japanese style trousers which took over 3weeks to arrive. Very disappointed with the as the material is very thin and cheap. Sizing is very small so all in all very poor.
Typical Chinese rubbish,save your money and buy from a local shop as these are not worth the money.

After more than three weeks since I placed the order, I have only received an order reference number and no further information. My inquiries about the order status have gone unanswered. It strongly appears I have been scammed out of my hard-earned money.