Soulona Reviews 

After waiting a week for them to ship my product I emailed them. They assured me that my glasses would be shipped soon. I ordered sneakers. I asked for a refund. They finally gave me a refund but didn’t refund my shipping fee when they didn’t even ship the item.

I have placed 3-orders with Soulona over a period of 3-months for there Katana shirts. I have been more than pleased with all my orders and impressed with the polite help I have received from all members of staff especially Rosie. I would not hesitate in dealing with them again.

DO NOT BUY ANYTHING FROM THIS MERCHANT.
The clothing I bought was misrepresented via Soulona’s website. Their return policy is terrible. They offered to return 15% of my purchase or I pay international shipping to return.

Ordered Men's Katana Japan style shirt. Sizing true to size - usually fit a medium and that fits. Nice styling but the fabric does not feel 'Premium linen and cotton' as described. More like a rougher cheaper cotton. Took 3-4 weeks to arrive (BC). Based on other reviews, will take care washing it as I'm uncertain about color fastness and shrinkage.

BEWARE! If you need to return the product, you will need to send it back to Canada. This is tantamount to having no returns policy. This is very well hidden and you will need to search deep in their T&Cs to find any mention of it. Customer service has no sympathy. They should not be trading in countries without a practical returns policy, particularly when it comes to clothing. Otherwise the product is OK. You have been warned.

Great product, unsurpassed customer service.

The product quality was first class ....

Despite my dread of buying anything which is Chinese made, this time, I was pleasantly surprised. The only negative was the delivery delay .... and I imagined the worst.

I ordered a Katana shirt, it wasn't cheap, but when it arrived, I was genuinely blown away with the quality. The workmanship was first class, but what surprised and pleased me, in equal measure, was the weight of the material. All so often when we order Chinese made clothing and whilst the goods received can be considered similar to the advertising pics, it's obvious that a cheaper and lighter material has been substituted .... not so this time, the shirt was everything that I could have asked for.

I ordered shoes from Solana back in April. By the time May rolled around. I still had no tracking data. I sent an email to customer service, and they responded that the item was delayed but they were shipping it now. That was one month after I had initially ordered The item. 20 days later, I still had not received any updated shipping information and I reached out to customer service again. They said there was a lot going on with customs and the item should be to me very soon. Fast forward to June 15th, and I still have no item. I requested a refund, and finally was given a refund near the end of June. They did not give me a full refund, but charged me for shipping for an item I never received. If that's not the ultimate scam, I don't know what it is. I sent another email to customer service asking why was I charged shipping for an item. Item. Not even sure that they shipped. I received silence and no reply. Do yourself a favor shop somewhere else. Shop anywhere else, except Soulana.

It took a month to get my garment.
Couldn't get tracking info for over two weeks .
The garment was two sizes too small.
Now they want me to pay for shipping to Canada.
I would tell friends to avoid this company.
Just read the reviews of others.

Zero stars. DO NOT BUY MEN'S CLOTHING OR FOOTWEAR FROM THIS COMPANY. TOTAL SCAM!!! SHOULDN'T BE ALLOWED TO OPERATE.

Ordered a Katana shirt in size XL. The sleeves were way too short. I could send it back for a refund but since they are in Canada that would cost me €21 - for a shirt of €36!
After contacting support I was satisfied with their friendly reply but I still suggest buyers to read all details about shipping & returning.

Very slow delivery time. 3 weeks and still waiting. Hopefully it fits when it arrives otherwise the exchange may take the rest of the year

Time from order to delivery is vast. Temu delivers from the USA in half the time. Order went to another address and they take forever to respond to online to requests for new items or redirection. Dont hold you breath

I ordered 2 Katana shirts because I like the style. I have never needed larger than 2X but when they arrived they were way too tight - a slim fit, but I'm not! So I just sent them back to exchange for 3X - have never worn 3X - but worried that these too will be tight. My complaint is that not only did I pay for shipping to receive the shirts, but customer service made me pay for shipping ($26 by the cheapest USPS service) to return them - even though they are not properly sized - their issue! So these shirts, supposedly discounted as bundle - are costing me $77.19 + $26 return postage - and I'm not certain the 3X will fit!

I had not read any online reviews before this, my first order with Soulona. I must say, I have ordered online via Facebook ads a number of times, and I'm most often disappointed by what I get versus what I was shown. I just received my Soulona order and, to my surprise, am thrilled with the fit and the quality (they said it was made with superior material and it was. The stitching and the look matched that of their promo photos completely. I'd recommend this shirt to anyone. Based on this experience, I'd recommend Soulona to anyone. Yes, it took a while to arrive. We've all become spoiled by Amazon's instant shipping. I imagine Soulona is a small enterprise (Canadian-based) and the likelihood is I'll have to wait for my orders from them, but thus far, the wait has proven worth it. I'm very pleased.

Ordered on April 30th, been telling me it's in Coppell, TX, which is just 5 hours SE of me, if you check Coppell TX, it's population is 52% Asian, so why all the International stuff if it's in Texas, this is just a Chinese scam posting false tracking.
May 24, 2025 09:25 pm
Overseas trunk line delivered to EP warehouse
May 23, 2025 09:10 pm
Port of departure - Received by carrier
May 23, 2025 08:25 pm
Overseas trunk line pick-up
May 21, 2025 11:00 pm
Batch delivery to carrier
May 18, 2025 12:21 pm
International shipment release - Import
May 18, 2025 11:49 am
Pick up by local carrier at destination port
May 17, 2025 08:12 pm
Port of destination - Arrival
May 16, 2025 02:49 pm
Port of departure - Departure
May 15, 2025 03:24 pm
International shipment release - Export
May 15, 2025 03:24 pm
Port of departure - Received by carrier
May 15, 2025 08:58 am
Arrived at domestic terminal station
May 15, 2025 06:58 am
Facility - Outbound
May 15, 2025 01:35 am
Processing information input
May 14, 2025 06:10 pm
Pickup Scan
May 14, 2025 12:48 pm
Shipping Label Created, USPS Awaiting Item, COPPELL,TX 75019
May 06, 2025 09:32 am
Order processed by shipper

Order Katana shirt. After one wash using cold and gentle cycle color already fading and stitching coming undone. Cheap cotton and poor stitching. 😔

Wish I'd have looked at the reviews before I bit, been 11 days since I ordered and still "being processed by shipper", personally, I think it's just a front for a Chinese company with a transparent presence in N. America, only spent $85, so not that bad, but this company is a total fraud in their advertising.

Garbage. Shipping took forever then once arrived Cpme to find is very cheap trash made in China. Soul on a not even the actual brand, tag says CAOMINMAYI. Bait and switch scam!

It took a little longer to arrive than expected however it is really good quality, perfect fit etc so all good 👍 I had made contact with customer support when it was taking longer than expected and they responded quickly and competently which was reassuring 😊