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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, competitive pricing, and high quality of items. Many people highlight the prompt and secure delivery service, often noting that products arrive well-packaged and in excellent condition. The service is frequently described as first-class, with staff being helpful and communicative, making the purchasing experience pleasant. However, some customers also noted issues with product descriptions not fully detailing cosmetic damage or fret wear on pre-owned guitars. A few other people also felt that some guitars required significant setup adjustments upon arrival, and in one instance, a customer reported a problem with a truss rod that they believed should have been checked prior to trade.

What people talk about most

Product

Customers consistently note positive experiences with product quality and delivery. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast and prompt... See more

Quality

Reviewers highlight positive aspects of quality. Many customers received products in great condition, with... See more

Price

Clients share positive opinions on price, consistently highlighting great and reasonable prices, with many... See more

Service

People report positive experiences with service. Customers consistently praise the helpful staff, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a beautiful guitar, which was promptly delivered and nicely packed. I'm also selling two of my guitars through the shop. The offer was fairly priced and the process easy and smooth. Communi... See more

Company replied

Rated 5 out of 5 stars

Bought a guitar from the website for my son's birthday, I had not noticed that it had tiny chip on it when looking at the pictures. I received an email advising me that it had a tiny chip on it along... See more

Company replied

Rated 5 out of 5 stars

I have purchased several guitars from Sound Affects and part-exchanged guitars in the process. Paul and the staff have been outstanding and what I like is that they allow you to take your time and exp... See more

Company replied

Rated 5 out of 5 stars

Amazing place to shop or get a guitar repaired. I brought in a Taylor acoustic with a manufacturing defect and a brand new, perfectly set up guitar was waiting at the shop in a matter of weeks.... See more

Company replied


Company details

  1. Musical Instrument Store

Written by the company

One of the UK’s leading specialist dealers in high-end, rare and boutique electric and acoustic guitar brands and gear. In early 2014, we moved to our premier showroom in Ormskirk which has become well-known for its themed room layout, which also allows for demoing products in your own space, even when the shop is going through a busy spell. When you visit us, browse at your leisure through our themed rooms. Our ‘Main Room’, complete with Chesterfield couch, wall-to-wall, houses our most boutique and rare guitars from some of the world’s most revered and respected builders. The room and it’s stock changes each day, so paying us a visit just to see what’s new is well worth it – It’s never the same twice!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Happy returning customer

As always, the pedal was accurately described, in an excellent state, and competitively prized. It was appropriately packaged and promptly shipped. Because no fees are payable if you order from SoundAffects' website (unlike the various market place sites), I always look there first. I have so far bought more than a handful of pedals and two guitars from SoundAffects, and each time I was perfectly happy with the goods and service.

October 10, 2024
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Reply from Sound Affects

Much appreciated Stefan.

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Rated 5 out of 5 stars

Sold a guitar to Sound Affects and the…

Sold a guitar to Sound Affects and the transaction was super easy, especially given that we are on other ends of the UK.
They were attentive and easy to deal with with regards to selling my instrument to them.
Would definitely shop and do business with them in the future

October 21, 2024
Unprompted review
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Reply from Sound Affects

Much appreciated Alex
Thanks again.

Rated 5 out of 5 stars

All good

All good. The pedal was well priced and despatched quickly.

October 15, 2024
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Reply from Sound Affects

Much appreciated Kevin.

Rated 5 out of 5 stars

A fantastic experience buying an…

A fantastic experience buying an expensive guitar. The staff just allowed me to get on with trying out my choices but were on hand to answer any questions and offer advice. This made for a great time. Shop is clean and full of gorgeous instruments as well.

October 21, 2024
Unprompted review
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Reply from Sound Affects

Thanks for taking the time to leave a review John.

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Rated 5 out of 5 stars

I traded/part ex'd in a guitar with…

I traded/part ex'd in a guitar with them, all through email communication and through the post From the first communication to being provided with a box for me to post my guitar to them, to receiving the trade in guitar delivered to my door was less than 4 working days. Brilliant communication, they really couldn't have been any more compromising. They also offered me a great price for the trade in. highly recommended.

October 16, 2024
Unprompted review
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Reply from Sound Affects

Much appreciated Mike
Thanks again.

Rated 5 out of 5 stars

Great service

Great service and they delayed shipping so I was home to receive my guitar. Highly recommend, great work Paul and team.

October 3, 2024
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Reply from Sound Affects

Much appreciated Josh.

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Rated 5 out of 5 stars

Acoustic Guitar Repair

I took my acoustic guitar in to Sound Affects to be repaired after a previous nut replacement went very wrong. It involved some delicate rebuilding of the neck around the nut. Rob - Sounds Affects' guitar repair expert - took it on and made a brilliant job and set the guitar up. It looks great and sounds at least as good as it ever did. Thanks Rob.

September 20, 2024
Unprompted review
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Reply from Sound Affects

Much appreciated Steve.

Rated 5 out of 5 stars

Beautiful guitar.

Delivery was arranged very quickly, and the guitar was exactly as described. The inclusion of a hard carry case was appreciated, as the packaging had been treated quite roughly by the courier.

September 28, 2024
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Reply from Sound Affects

Much appreciated Andrew.

Rated 5 out of 5 stars

Ukulele heaven

Very good service quick and I'm very pleased with my purchase the ukulele is just what I wanted thank you

September 26, 2024
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Reply from Sound Affects

Much appreciated Diane.

Rated 5 out of 5 stars

Cheapest by a Mile.

Marshall amp covers. Looked for the cheapest. Found it at Sound Affects. Nearly half the normal price and sadly they only had one left. Ordered it, received it quickly and am delighted.

September 26, 2024
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Reply from Sound Affects

Thanks Mike
Much appreciated.

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Rated 5 out of 5 stars

Great service from the SA guys

Couldn't make it into the shop to try the guitar I wanted, but SA answered my questions by email very quickly. I bought the guitar online and it arrived quickly and safely. SA had done a set-up that I'd asked for and the guitar played beautifully. I was very happy with the SA shopping experience and I'm looking forward to visiting the shop as soon as the opportunity arises.

September 12, 2024
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Reply from Sound Affects

Much appreciated Duncan.

Rated 3 out of 5 stars

Only doing this because of the emails…

Only doing this because of the emails saying "A reminder to review soundaffects.com".

September 6, 2024
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Reply from Sound Affects

Hello Michael,
I am sorry to hear you were not satisfied with our service.
We are a small business and take our reviews seriously as they can be damaging.
Please let me know if there is anything you need assistance with.

Regards
Paul at Sound Affects Guitar Store

Rated 5 out of 5 stars

As I had come to expect from Sound…

As I had come to expect from Sound Affects: accurate description and pictures, quality article, fair price, prompt posting. Full marks yet again! Soundaffects.com has become my third go-to website for used pedals, besides the two hat come to mind immediately.

August 3, 2024
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Reply from Sound Affects

Much appreciated Stefan
Thank you for leaving feedback.

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Rated 5 out of 5 stars

Amazing service!

Bought a guitar and had to return it. Got fantastic service with a super quick refund. Have bought a few guitars from these guys and they are first class. Highly recommend!

September 3, 2024
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Reply from Sound Affects

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Very happy with the service

The product arrived on time and in the condition it left the reseller in. I am very pleased with the service they provided.

August 27, 2024
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Reply from Sound Affects

Much appreciated Dan.

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