Sound Shoppe NYC Reviews 

303
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional selection of unique and hard-to-find boutique pedals, often highlighting a variety not easily found elsewhere. People frequently commend the incredibly fast shipping and careful packaging, ensuring products arrive quickly and safely. The company's service is repeatedly described as stellar, with many appreciating the friendly, responsive, and helpful communication, demonstrating genuine care for both their gear and customers. Reviewers also frequently mention the seamless ordering process and excellent value, often noting personal touches like thank you cards. No significant recurring negative feedback was identified across the reviews, indicating a consistently positive customer experience.

What people talk about most

Product

People report positive experiences with product, highlighting the exceptional and unique selection of... See more

Delivery service

Consumers express high satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Customers had positive experiences with service, consistently highlighting the excellent and fast service... See more

Order

Reviewers highlight positive aspects of order, with many praising the quick turnaround from placing an order... See more

Customer service

Users describe positive interactions with customer service, highlighting it as top-notch and genuinely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt shipping, well packed, great pedals. One of the few places — if not the only — that ever has Ezhi & Aka pedals in stock. The Double Tape T is an amazing pedal for all of the craziness it can b... See more

Company replied

Rated 5 out of 5 stars

Sound Shoppe had the pedal I could find at no other US vendor. It allowed me to complete my David Gilmour pedalboard build. The Pedal sounds fantastic! Delivery was surprisingly quick. Sound Shoppe wi... See more

Rated 5 out of 5 stars

Quite satisfied with my transaction and intend to come back and purchase more gear. When I checked out on my purchase, I inadvertently had an old address selected in the payment system. Did not notice... See more

Rated 5 out of 5 stars

Sound Shoppe NYC has an awesome selection of guitar pedals, and I was especially impressed by their variety of FTelettronica pedals — a brand I’ve been trying to find a U.S. distributor for quite some... See more

Company replied


Company details

  1. #11 of 114 best companies in Electronics Store

Written by the company

Curating Pedals. Celebrating Innovation.

Happiness Guarantee

30 day Returns

You are welcome to return any item for any reason within 30 days after delivery. If there's a malfunction, return shipping's on us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

303 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.9

All reviews

(303)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Sound Shoppe NYC

This is the first item I've bought from Sound Shoppe NYC, and my experience with them was great. I live on the other side of the world from NYC, and my item was shipped here super-fast. I will definitely buy again from these guys. Highly recommended.

July 14, 2025
Rated 5 out of 5 stars

Fantastic Boutique Pedal Shop

Absolutely unique pedals, easy ordering, quick shipping, and great customer service where they actually have conversations with you. Cannot recommend them enough.

June 28, 2025
Rated 5 out of 5 stars

Top end customer service.

Top end customer service. They turned a harmless glitch in stock availability into an impressive, above and beyond buying experience. Lightning fast shipping on the order and a unique selection of pedals from small builders as well. Highly recommended.

July 1, 2025
Rated 5 out of 5 stars

Always a Pleasure!

It's always a pleasure to get such interesting gear from Sound Shoppe NYC! Dave is ever-helpful with insight and real info/feedback on things. I'm a regular!

June 30, 2025
Rated 5 out of 5 stars

Aclam Dr Robert V2

I ordered an Aclam Dr Robert V2 as a gift for a friend. The order process was incredibly easy, and the pedal arrived incredibly quickly.

June 28, 2025
Rated 5 out of 5 stars

Good customer service

Delivery was slightly delayed, but the shop was really supportive and helpful! The pedal arrived and worked perfectly in the end.

June 17, 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thanks Anthony and thank you for understanding. -Dave

Rated 5 out of 5 stars

top marks

the packaging is good, the logistics is fast, and the boss is so nice

June 21, 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

Thank you! I try to have nice packaging. They say you never have a second chance to make a first impression but isn't it both the website and the package!? -Dave

Rated 5 out of 5 stars

Reliable Retailers

Exceptionally fast shipping, with cushioned, secure packaging for a great product, the PULSE pedal. Looking forward to additional purchases!

June 11, 2025
Sound Shoppe NYC logo

Reply from Sound Shoppe NYC

We look forward to it! Thank you for the review! -Dave

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