Your customer service man knew his stuff in answer to my not straightforward query and spoke reasonably clearly in view of my mentioning I had a hearing problem. He was confident and considerate. I... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Call handler took time to listen and understand the query I was raising, investigated and resolved in a professional and friendly manner. It was a Source4B transcription error on final meter reading o... See more
Company replied
Called up source for business last night and they explained because the offices we now shut they would ring me first thing in the morning ..at their word they called me on the dot! At the promised tim... See more
Company replied
I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she w... See more
Company replied
Company details
About Source for Business
Written by the company
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Contact info
PO Box 9136, BH11 0GF, Bournemouth, United Kingdom
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Closing a Business Account - uncomplicated
The waiting time was not too long, and the customer service gentleman was very good, very efficient and very helpful. I was closing a business account, and needed to let them know re the meter reading and date etc, so he was very knowledgable and all was completed within 5 or 5 minutes. So thank you very much. God Bless.
November 7, 2025
Unprompted review
Reply from Source for Business
Thank you so much for your lovely feedback - we’re glad to hear our team made closing your business account quick and straightforward. We always aim to make the process as smooth as possible.
Wishing you all the best for the future.
Kind regards,
The Source for Business Team
Efficient process
Efficient process and I am much relieved to have received some help with the bill after the water leak. thank you
November 6, 2025
Unprompted review
Reply from Source for Business
We’re so pleased we could help ease the stress after your water leak and get things sorted quickly. Thanks for taking the time to share your feedback - we really appreciate it!
Kind regards,
The Source for Business Team
Daniels was very helpful
Daniels was very helpful. Love the call back service.
November 6, 2025
Unprompted review
Reply from Source for Business
Thanks for the great feedback! We’re so glad Daniels could help and that you’re loving our call back service - it’s there to save you time and make getting support that bit easier.
Kind regards,
The Source for Business Team
Fantastic Support
The lady on the phone really listened to my concerns and was incredibly helpful at resolving the issue, which I really appreciated.
November 5, 2025
Unprompted review
Reply from Source for Business
Thank you so much for taking the time to share your feedback - it's great to hear when our team hit the mark!
Kind regards,
The Source for Business Team
spoke to Heather exceptional customer…
spoke to Heather exceptional customer service, thank you a refreshing change for a utility company
Thank you Heather
November 5, 2025
Unprompted review
Reply from Source for Business
This is great to hear, thanks so much for your review - we'll be sure to pass your words on to Heather!
Kind regards,
The Source for Business Team
Kevin was extremely helpful
Kevin was extremely helpful, he could see the problem explained it to me and then said he can help and told me how he was sorting the problem. great explanation no jargon and made the process swift and understandable
November 5, 2025
Unprompted review
Reply from Source for Business
Thanks for your feedback! We’re glad Kevin was able to explain everything clearly and make the process swift and straightforward - no jargon, just helpful support.
Kind regards,
The Source for Business Team
Kevin was a great and friendly help
November 3, 2025
Unprompted review
Reply from Source for Business
Thanks so much for your feedback, we'll be sure to pass this on to Kevin and his manager!
Kind regards,
The Source for Business Team
efficient and pleasant
pleasant, very helpful and all issues dealt with perfectly
October 31, 2025
Unprompted review
Reply from Source for Business
Thanks so much for sharing your review - we really do appreciate every one!
Kind regards,
The Source for Business Team
Kevin was extremely helpful
Kevin was extremely helpful and made the process of changing tenant for my property very simple.
If only all utility companies were like this.
Many thanks
Paul
October 30, 2025
Unprompted review
Reply from Source for Business
We’re really pleased Kevin could make updating the tenant details on your account so simple. That’s exactly the kind of hassle-free service we aim to provide.
Thanks for sharing your feedback!
Kind regards,
The Source for Business Team
Extremely helpful customer service from…
Extremely helpful customer service from Kevin N. Thank you for your help and assistance!
October 30, 2025
Unprompted review
Reply from Source for Business
You're very welcome! We're pleased to hear that Kevin was able to help and we're really grateful to you for taking the time to share your review.
Kind regards,
The Source for Business Team
My call was answered quickly and helpfully
My call was answered quickly (no wait time), it was dealt with by a very helpful man, Kevin, who went over and above what I asked for. It was great to be put through to a person, rather than a bot, and Kevin could not have been more helpful and professional
October 29, 2025
Unprompted review
Reply from Source for Business
Thanks so much for your lovely review! We’re really glad Kevin could go above and beyond to help - and even happier to hear how much you appreciated speaking to a real person. We’re firm believers that great service starts with genuine conversations, not chatbots!
Kind regards,
The Source for Business Team
Friendly
Friendly, helpful customer service, my query was resolved straight away, made a refreshing change from dealing with a lot of other companies customer service.
October 29, 2025
Unprompted review
Reply from Source for Business
Thanks so much for taking the time to share your feedback - we're glad we've been able to raise the bar with our customer service!
Kind regards,
The Source for Business Team
5* for Source for Business
I was able to call and speak to someone straight away, rather than a robot or automated service, like most other companies.
Muhammad Amin at Source for Business, was so helpful and dealt with my query professionally and efficiently.
October 24, 2025
Unprompted review
Reply from Source for Business
Thank you so much for your review! We’re so pleased Muhammad was able to help quickly and professionally - it really makes a difference speaking to a real person who can resolve things there and then.
If our lines ever do get busy, don’t forget you can request a call back so you don’t have to wait on hold - we’ll always get back to you as soon as we can!
Kind regards,
The Source for Business Team
Dealt with so well and promptly
Had the run around with working out supplier of a property just bought. Wish I had called source for business first as they found info immediately. Definetly transferring supply to them as excellent service
October 24, 2025
Unprompted review
Reply from Source for Business
We’re thrilled we could help you get to the bottom of the supplier details so quickly. Looking forward to welcoming you to Source for Business!
Don’t forget to register for our MyAccount portal – it’s a quick and easy way to manage your account with us.
Kind regards,
The Source for Business Team
PLEASE READ BE AWARE CHOOSE YOUR SUPPLIERS WISELY
This company for months has breached its own internal procedures on complaints handling and compensation, they have breached human rights and made illegal disconnections and like to operate outside of the law and hide behind a fictitious po box address this company is to be avoided at all costs they're refusal to also do fictisous checks and fictisous billing and there ordasity to blame the water boards for there own errors.
NO REGARD FOR THE LAW
NO REGARD FOR HUMAN RIGHTS
NO REGARD FOR OUR PROCEDURES
VERY VERY LONG RESPONSE TIMES
FICTISOUS LEGAL DEPARTMENT
AT ALL COSTS TRYING TO HOPE THIS WILL GO AWAY
REFUSING TO PAY UP FOR BREACHES OF HUMAN RIGHTS AND ILLEGAL DISCONNECTIONS.
AVOID THIS COMPANY AT ALL COSTS
PLEASE FEEL FREE TO LIKE AND SHARE THIS REVIEW OF THE TRUE SOURCE FOR BUSINESS WATER WHOLESALER.
October 24, 2025
Unprompted review
Reply from Source for Business
Thank you for taking the time to leave a review, we are very sorry to hear that you are disappointed by the service you have received.
Please be assured, a member of our team are investigating this matter this as a priority and will be in contact at the earliest possibility.
Kind regards,
The Source for Business Team
Super quick and easy to deal with…
Super quick and easy to deal with highly reccomended
October 23, 2025
Unprompted review
Reply from Source for Business
What more could we ask for! Thank you so much for the recommendation, we really do appreciate it!
Kind regards,
The Source for Business Team
Reply from Source for Business
Thank you so much for sharing this review - we love hearing how our staff are delivering on great customer service.
If there's anything else we can help with, please do get in touch.
Kind regards,
The Source for Business Team
Answered phone quicker than most…
Answered phone quicker than most businesses. Dealt with request quickly and professionally
October 21, 2025
Unprompted review
Reply from Source for Business
Thank you for your feedback - we’re really pleased to hear we could get to your call quickly and sort everything out without any fuss. We know how rare that can be these days, so it’s great to know we’re hitting the mark!
Kind regards,
The Source for Business Team
Query answered completely
Gustaaf Bruin was very helpful, polite, and knowledgeable. He was able to provide all the information I needed and was very quick to follow up sending me the form and extra paperwork I needed to complete.
October 20, 2025
Unprompted review
Reply from Source for Business
Thank you for your kind words! We’re so pleased Gustaaf was able to provide everything you needed so clearly and efficiently - we’ll be sure to share your feedback with him.
Kind regards,
The Source for Business Team
The call back system worked really well…
The call back system worked really well and saved me time. Sam was friendly, helpful and quick at dealing with my multiple issues!
Thanks you
October 20, 2025
Unprompted review
Reply from Source for Business
Thanks for your lovely feedback! We’re so glad the call-back system saved you time - that’s exactly what it’s there for.
Great to hear Sam could get everything sorted quickly and with a friendly touch!
Kind regards,
The Source for Business Team
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