While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I contacted SourceUps to try and get a replacement battery. There was confusing information on the APC site about battery replacement, so I was looking for a supplier who could help. Anna came back to me and despite them having the same inaccurate information, she tracked down the correct spec's and came back, providing a good price for the replacement battery pack.
SourceUPS provided a battery for an old APC UPS. When I experienced problems with the battery they were exceptional in helping me get this sorted. The provided a second battery free of charge very quickly, which worked perfectly.
Very happy with the customer service I experienced and would recommend this company to anyone looking to replace the battery in their UPS.
I had an unusual need for a UPS battery, ie not to use with a computer. After being given the runaround by a couple of other companies, I found this one online. Their service was very helpful and friendly and I now own the UPS battery they recommended and it works perfectly.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
