Southcliffdentalgroup Reviews 

421
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers had a great experience with this company. Customers frequently praise the welcoming reception team and professional staff who consistently make nervous patients feel completely at ease during their dental treatments. Reviewers also note that appointments are scheduled very quickly, leaving people exceptionally satisfied with the thorough, efficient, and exceptionally high quality care provided. Some reviewers were not happy with the communication, mentioning long waiting times on the phone and persistent difficulties reaching anyone at the practice. A few other people also felt that frequent staff turnover negatively affected service consistency, leading to occasional problems with overall customer care.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting welcoming and professional teams across various... See more

Service

People report positive experiences with service, noting that staff members are welcoming, well-informed, and... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide range of differing experiences. Some... See more

Location

Reviewers highlight ambiguous aspects of location, mentioning various branches across different towns like... See more

User experience

Users describe positive interactions with user experience, highlighting smooth, professional, and pleasant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emily at the reception deals with our family when making an appointment and on general customer care . We all agree she is top notch on patient handling. The young lady is very pleasant and tends in p... See more

Rated 5 out of 5 stars

Had a Sunday hygiene appointment at South Cliff Dental Practice (Trinity Place). The appointment was made by a lovely, professional and well mannered gentleman. The dental hygienist, Ms Pooja, was... See more

Rated 5 out of 5 stars

I attended southcliff dental group st Leonard’s today, I had such a great experience! The staff was warm and welcoming, my nurse caris and dentist gayatri took the time to explain everything clearly.... See more

Rated 5 out of 5 stars

This is our dental practice for a few years now. They went through some hard time, but I and my family never had any issues or cancellation. Our dentists have always been nice, explaining everything,... See more


Company details

  1. Dentist
  2. Cosmetic Dentist
  3. Dental Clinic
  4. Dental Implants Periodontist

Information provided by various external sources

We are a group of dental practices providing NHS and private dentistry to patients in East Sussex, West Sussex and Hampshire. Dental treatments include implants, endodontics, periodontics and sedation.


Contact info

4.2

Great

TrustScore 4 out of 5

421 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(421)

216 reviews in the last 12 months

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Rated 2 out of 5 stars

Inconsistent

When I attend my appointments (regularly). I had mixed experiences when the practice was taken over. But lately the staff have been great. However I’ve just been on hold trying to arrange my next appointment for over an hour! This is not the first time either. Dental staff lately 10/10. Reception Meh. Appointment phone number negative score. Come on. I know you can do better

July 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Very good experience

The staff in reception are really friendly which is very good for a first impression.
The experience with the dentist was good, seemed to be very professional & thorough. The dental nurse was very nice & polite. Will be back next week for a filling! Overal very pleased with the visit & would recommend them.

July 11, 2026
Unprompted review
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Rated 2 out of 5 stars

Terrible service

I received a text from South Cliff as they were accepting NHS patients. As I had a tooth ache I went along . I was told I needed a hygienist so I paid and had that . I also paid for an initial examination and was told I needed to let a dentist look at a later date . As the tooth ache was getting worse I asked to see a dentist when I attended for the hygienist. I again went in to what I thought was a dentist and paid again ! To be told I need to see a dentist but one wouldn’t be available for 3 to 4 months !!! Hence I will not use your services again . You use what you call therapists and seem to use your patients as cash cows !

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Absolute trash

Absolute trash, they enable and participate in targeted harassment. Accuse patients of not being in pain, which is insanity. The branch in whitehawk had a complaints process and the issue raised was resolved but the branch with dentist Drishys doesnt have a complaints process. Some of the dentists pretend to be dentist 'therapists' to waste patients time and have you attend an appointment but not get anything done, not even temporary measures. Staff will call you 'rude' without specifying the behaviour that warranted this label. They also breached my confidentiality and GDPR rights sharing my date of birth with unauthorised third parties.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Big thank you to Fatima and Helen

Fatima you are amazing, fillings with no injection, never happened before! From an extremely nervous patient! Very gentle and very kind, thank you.
Also Helen, always cheerful, under a lot of pressure, she does an amazing job and manages a smile every time.

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

WORST DENTAL GROUP EVER.

Would not even give one star,southcliff are shockingly bad on every level,from never picking up the phone,to multiple canceled appointments,dirty premises,rude and bad customer service.Part time if any dentists at their practices,just dental technicians who cannot carry out anything other than the very basic dental work.AVOID ,SOUTHCLIFF DENTAL GROUP ARE THE WORST.Go anywhere but here if you want dental care.How are these people not being shut down or done for their fake positive reviews on various sites is beyond belief.several five star reviews all on a single day,follow negative ones on various days,this seems to be a recurring pattern on southcliff review sites,neg reviews say dirty premises bad receptionists,then hey presto positive cluster say clean premises and helpful receptionists,so suspicious,yet they seem to be getting away with it.

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID KEEP WELL AWAY SHOULD NOT BE TRADING

Had 6 m checkup 19/06/26 lasted all of 4mins only to be told you need to see our female special dentist for x rays brace fitting adjustment and hygenist had app today 25/06/26 sat in chair guess what the male dentist asked what my emergency app was for he could not find any details of my app at all asked me then what i was therefore ?? he said if you not have any issues you may leave i left in disgust he did not have a clue also on arrival both disabled parking spaces taken none displaying a blue badge complained to reception they were not interested this practice was abismal when it was at handcross and has since become worse also to ad insult to injury on way to app for 9.20 there reecption rang me at 9.10 asking me had i forgot my appointment today what an absoluteshambles of a dentist it needs to be shut down

June 25, 2026
Unprompted review

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