Southern Smart Energy Reviews 20

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ash was very helpful from first contact with him. Kept us informed throughout the boiler installation process and was more than happy to assist with any support required. The installation team were ve... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Kyler and Corey at Southern Smart Energy which took 6 weeks from first phone call to the full fitting of new boiler and insulation under the Government energy scheme. They we... See more

Company replied

Rated 5 out of 5 stars

Contact & communication first class! - Corey went the ‘extra mile’ to ensure we were fully informed and any questions we had fully answered and we were totally satisfied with all the work carried out.... See more

Company replied

Rated 5 out of 5 stars

Ash Evans arranged this all for me. I had doubts about applying but Ash explained everything and reassured me that it would all go through smoothly and the order in which things would happen. My lof... See more

Company replied

Company details

  1. Green Energy Supplier
  2. Boiler Supplier
  3. Environmental Health Service
  4. Heating Contractor
  5. Boiler and Heating Service
  6. Insulator Supplier

Written by the company

The team at Southern Smart Energy, have over 10 years experience working within the ECO industry, reducing carbon emissions and reducing heating bills nationwide. Using our extensive knowledge, we’re proud to have helped thousands of households access energy efficiency grants, from full central heating system upgrades to loft insulation. Specialising in customer relationships, we pride ourselves on delivering the best results for our customers. We partner with award winning installers up and down the country, allowing a seamless transition from start to finish. Installations carried out under the ECO 4 Scheme are done by installers who are Trustmark registered. All managed by our experienced in-house team


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20 reviews

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Rated 5 out of 5 stars

Boiler installation

Ash was very helpful from first contact with him. Kept us informed throughout the boiler installation process and was more than happy to assist with any support required. The installation team were very polite and courteous. They kept their work area tidy and provided a first class professional service. Would definitely recommend Ash for anyone looking for this support and service.

October 13, 2025
Unprompted review
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Reply from Southern Smart Energy

Hi Jean!

Thank you for your kind words! We're glad Ash and the team made your boiler installation smooth and professional. We appreciate your recommendation and are thrilled you’re happy with our service!

- Southern Smart Energy

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Rated 5 out of 5 stars

Fantastic service from Kyler and Corey…

Fantastic service from Kyler and Corey at Southern Smart Energy which took 6 weeks from first phone call to the full fitting of new boiler and insulation under the Government energy scheme.
They were in regular contact throughout and the fitting of boiler from old conventional with hot water cylinder to combi by the very efficient 1st call Gas Company of Sheffield was completed in 1 day.
Thank you to all concerned for a great job and would recommend any one who thinks they might qualify to get in touch with Southern Smart Energy.

October 10, 2025
Unprompted review
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Reply from Southern Smart Energy

Hi Richard,

Thank you for your kind words! We’re thrilled to hear that Corey and Kyler made the process easy and that you’re happy with your new boiler and insulation. We’ll pass your praise on to 1st Call Gas too!

We really appreciate your recommendation and are delighted you had such a positive experience with Southern Smart Energy.

- Southern Smart Energy

Rated 5 out of 5 stars

AMAZING experience, Corey is the man!

Absolutely incredible experience with this company. From the very first call, Corey was so helpful. My mum received a brand new boiler under the ECO4 scheme, no cost at all to her.

We are skeptical of anything that seems 'too good to be true' - but Corey reassured us from day one. And we are blown away by the level of service received. Total peace of mind knowing they sorted my mum out with a new boiler and look after her.

One of the very best in the business, the first place I will be calling whenever I need a boiler. Thanks again!

July 1, 2025
Unprompted review
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Reply from Southern Smart Energy

Thank you for your amazing review!

We're so pleased to hear that Corey made the process smooth and reassuring from the very beginning. It's completely understandable to be skeptical, but we're glad we could prove ourselves and provide real support through the ECO4 scheme.

Your trust and kind words are genuinely appreciated.

- Southern Smart Energy

Rated 5 out of 5 stars

Really pleased with the work carried…

Really pleased with the work carried out by Southern Smart Energy would highly recommend to anyone. Great job and made such a difference to my home .

March 20, 2025
Unprompted review
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Reply from Southern Smart Energy

Thanks for the great feedback Sarah! We're so glad you're happy with the work and that it’s made a difference in your home. Your recommendation means a lot!

- Southern Smart Energy

Rated 5 out of 5 stars

Contact & communication first class

Contact & communication first class! - Corey went the ‘extra mile’ to ensure we were fully informed and any questions we had fully answered and we were totally satisfied with all the work carried out. Brilliant customer service from the whole team who ensured everything went to plan with all timescales met from start to finish of the installation. Many thanks again to Corey and the team!

March 11, 2025
Unprompted review
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Reply from Southern Smart Energy

Thank you, Nigel, for your great feedback! We're glad to hear that Corey and the team kept you informed and met all your expectations. We appreciate your kind words and are happy everything went smoothly!

If you have any questions at any point, please feel free to contact the team.

- Southern Smart Energy

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Rated 5 out of 5 stars

Corey and company excellent service …

Corey made arrangements to the fitting of the new boiler stress free and we are more than pleased with the installation. Thank you

February 1, 2024
Unprompted review
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Reply from Southern Smart Energy

Hello Guy!

Thank you for your kind words!

We're thrilled to hear that Corey made the process stress-free and that you're happy with the new boiler installation.

If you need anything else, don't hesitate to reach out!

- Southern Smart Energy

Rated 5 out of 5 stars

New boiler install

This was a replacement boiler for my parents. We were notified throughout for the procedure and fitting dates by Corey. The two fitters were very approachable and explained what would happen. Everything was cleaned up and the boiler is working great. I would thoroughly recommend Corey and Southern Smart Energy to have as your supply and install company

November 20, 2024
Unprompted review
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Reply from Southern Smart Energy

Thank you Mr Taylor!

We appreciate you taking the time to leave such a great review.

We're delighted to hear that Corey kept you informed throughout the process and that our fitters made everything run smoothly. It’s great to know the new boiler is working well, and we truly appreciate your recommendation.

- Southern Smart Energy

Rated 5 out of 5 stars

Great service

We had a new boiler fitted, all arranged by Ash Evans. We received a very helpful and professional service from start to finish which made the whole process easy. Would highly recommend Ash to anyone.

November 5, 2024
Unprompted review
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Reply from Southern Smart Energy

Thank you for your kind words!

We're delighted to hear that Ash provided you with helpful and professional service throughout the process. Your recommendation means a lot to us, and we're so glad you're happy with the results!

- Southern Smart Energy

Rated 5 out of 5 stars

Highly recommend

Highly recommend, great service!! Southern smart energy provided free wall insulation and the team were very helpful. 5/5

November 18, 2024
Unprompted review
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Reply from Southern Smart Energy

Thank you Will!

We appreciate you taking the time to leave us a review on your experience and we are happy to hear the process was as smooth as we aim for!

If you ever need assistance in the future, please feel free to get in touch!

- Southern Smart Energy

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Rated 5 out of 5 stars

5/5 Highly Recommend

5* experience throughout. The staff were lovely & answered all my questions. The installers left my house as clean as when they arrived. Highly recommend to anyone!

October 30, 2024
Unprompted review
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Reply from Southern Smart Energy

Thank you for your review! We appreciate you taking the time to leave such kind words. If you have any questions please feel free to get in touch!

- Southern Smart Energy

Rated 5 out of 5 stars

5/5 !

5/5 !! Thanks for helping me get rid of my old boiler for a new replacement for free. At first it sounded too good to be true but the team reassured me and everything went smoothly.

October 14, 2024
Unprompted review
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Reply from Southern Smart Energy

Thank you Lou!

We are happy to hear that your replacement boiler is running as smoothly as expected! Thank you very much for leaving us a review on your experience.

If you have any questions, please feel free to get in touch!

- Southern Smart Energy

Rated 5 out of 5 stars

Very happy with the service provided

Very happy with the service provided. Will be recommending to my friends and family. Thanks!

November 14, 2024
Unprompted review
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Reply from Southern Smart Energy

Thank you! We greatly appreciate you leaving a review on your experience.

If you ever have any questions, please feel free to get in touch!

- Southern Smart Energy

Rated 5 out of 5 stars

Highly Recommend SSE

Highly recommend Southern Smart Energy. Kyler and the team arranged new cavity wall insulation and explained the full process the whole way. The install from start to finish was efficient and left my home looking spotless

July 4, 2024
Unprompted review
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Reply from Southern Smart Energy

Thank you Lee!

We appreciate you taking the time to leave a review of your experience and we are thrilled to hear everything went as smoothly as we strive for.

If you have any questions, feel free to contact!

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Rated 5 out of 5 stars

Ash had seen the flue at the side of…

Ash had seen the flue at the side of our house and gave us a knock. He was very polite and told us what we could have if we met one of the criteria. We did meet one of the criteria so we said yes to him because our boiler was 23 years old. So we've had a new boiler fitted, a radiator in the loft bedroom, a replacement radiator in the downstairs toilet. All fitted very professionally, but the best thing (wait for it.........) TOTALLY AT NO COST TO OURSELVES BECAUSE IT IS GOVERNMENT GRANTED. 10 out of 10 for everything!!!!

March 11, 2024
Unprompted review
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Reply from Southern Smart Energy

Thank you Leon!

We're delighted to hear that Ash provided excellent service and that you're pleased with your new home upgrades.

We truly appreciate you taking the time to leave such a brilliant review.

If you ever have any questions, please feel free to get in touch!

- Southern Smart Energy

Rated 5 out of 5 stars

Boiler

Ash Evans arranged this all for me. I had doubts about applying but Ash explained everything and reassured me that it would all go through smoothly and the order in which things would happen. My loft has now been insulated and my new boiler has been fitted. All the tradesmen were professional and friendly and left everywhere clean and tidy. Would definitely recommend SSE and Ash Evans.

April 4, 2024
Unprompted review
Southern Smart Energy logo

Reply from Southern Smart Energy

Thank you!

We're delighted to hear that Ash provided excellent support and guidance throughout the process, and that you're satisfied with the work done by our tradesmen.

We truly appreciate your recommendation.

If you ever need further assistance, we would be more than happy to help!

- Southern Smart Energy

Rated 5 out of 5 stars

Thank you SSE! Highly recommend!

SSE provided a fantastic service replacing my old boiler, it was installed with a matter of weeks with excellent communication throughout. Ash Evans was friendly, reliable and professional, available to answer any questions I had. The install was prompt, my new boiler heats up much quicker and is more efficient. I will pass on your details to my family & friends; thank you very much!

January 31, 2024
Unprompted review
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Reply from Southern Smart Energy

Good Morning Donna!

Thank you for your kind words! We're thrilled to hear that you had such a positive experience with Southern Smart Energy and that your new boiler is working efficiently.

We truly appreciate your recommendation to your family and friends. If you ever need assistance in the future, please feel free to contact!

- Southern Smart Energy

Rated 5 out of 5 stars

Southern energy provided a fantastic…

Southern energy provided a fantastic service from start to finish, with thorough explanation of each step by step procedure. Overall great to deal. Thanks again for the help.

December 14, 2023
Unprompted review
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Reply from Southern Smart Energy

Thank you Michael!

We're delighted to hear that you had a fantastic experience with Southern Smart Energy and that our team provided thorough explanations throughout the process.

If you ever need assistance in the future, please feel free to get in touch!

- Southern Smart Energy

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Rated 5 out of 5 stars

Excellent from start to finish, some things in life are free

Initially, when I was approached about the government scheme for a new boiler I was very hesitant to trust what was being said and did shun the idea. However, after thorough research, I decided to proceed, and I'm delighted to say that my experience exceeded all expectations.

From the outset, communication with the scheme's representative (Corey) was excellent. He guided me through the process, answered all my questions, and provided clarity at every stage.

On the day of installation, the engineers arrived promptly and conducted themselves with professionalism and expertise. Not only did they complete the installation efficiently, but they also maintained a tidy workspace throughout the process.

By the end of the day, I had a brand new boiler installed, and the entire process was seamless. I couldn't be happier with the results. The boiler is working perfectly, and I have peace of mind knowing that it was installed by competent professionals. I have all the paperwork to prove the installation was completed by certified people.

Overall, I highly recommend Southern Smart Energy and the government scheme for boiler installations. From communication to execution, every aspect of the process was exemplary. If you're considering a new boiler and qualify under this scheme don't hesitate to take advantage.

February 1, 2024
Unprompted review
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Reply from Southern Smart Energy

Good morning Kathryn!

Thank you very much for taking the time to share your experience with us. We are thrilled to hear that your initial hesitation transformed into complete satisfaction with our services.

At Southern Smart Energy, we strive to make every step of the process as transparent and seamless as possible, and it's fantastic to hear that Corey provided you with excellent communication and guidance throughout your journey with us.

If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us.

- Southern Smart Energy

Rated 5 out of 5 stars

I dealt with Ash from start to finish…

I dealt with Ash from start to finish and the whole process was faultless

Installation of the boiler was a fantastic and quick process

March 11, 2024
Unprompted review
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Reply from Southern Smart Energy

Good morning Bre!

We greatly appreciate your 5-star review.

It's delightful to know that the process unfolded smoothly, just as we aim for.

I'll ensure to relay your gracious comments to Ash. He'll be delighted to receive such warm praise.

If you have any questions at any point, please feel free to contact the team.

- Southern Smart Energy

Rated 5 out of 5 stars

Ash provided great customer service

Ash provided great customer service - answered all queries quickly and accurately- would definitely use this company again !

March 22, 2024
Unprompted review
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Reply from Southern Smart Energy

Thank you Graham!

We appreciate you leaving such a lovely review.

Ash is a credit to our team and he will be over the moon to hear such positive feedback.

If there is anything we can help with in the future, please feel free to contact us.

- Southern Smart Energy

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