Spa & Massage  Reviews 

516
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, friendly, and attentive, ensuring that every session is deeply relaxing and restorative. People often note the ability of therapists to target specific areas of tension, providing customized solutions for muscle pain. Visitors also appreciate the clean, calming environment and the complimentary herbal tea offered before and after their treatments. Some people were dissatisfied with the atmosphere, mentioning busy reception areas and a lack of proper communication during appointments. A few reviewers also described feeling rushed or uncomfortable due to unexpected issues and inadequate consultation regarding the treatments.

What people talk about most

Service

Users describe positive interactions with service, highlighting professional therapists who tailor treatments... See more

Staff

Reviewers highlight positive aspects of staff, noting that therapists and receptionists are consistently... See more

User experience

Customers felt immense satisfaction and delight with the overall user experience, frequently praising the... See more

Location

Consumers find location to be a major highlight, noting the convenience of multiple accessible branches... See more

Facilities

Reviewers express general satisfaction regarding the facilities, highlighting that the environment is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had five massages now at Chiswick Spa & Massage - after never having had one before - and I am delighted with my experience every time. The place is warm and welcoming and every member of staff... See more

Rated 5 out of 5 stars

I went into the Crouch End branch with a significant pain in my lower back. Loris listened to my needs, asked some questions and then gave a bespoke back massage for an hour. I left their feeling mu... See more

Rated 5 out of 5 stars

It was very easy to book an appointment via their website. When I arrived at the Islington branch, the staff were very welcoming and made me feel at ease. I went for a 60 minute session and it was the... See more

Rated 5 out of 5 stars

I absolutely love coming here for my spa and massage treatments! Every visit is such a relaxing and enjoyable experience. The staff are friendly, professional, and always make me feel comfortabl... See more


Company details

  1. Massage Spa
  2. also in
  3. Massage Therapist
  4. Sports Massage Therapist
  5. Wellness Center

Written by the company

Expert massage therapy designed for lasting health and wellbeing. Spa & Massage offers treatments by experienced therapists (7+ years avg.) in a luxury Clinic setting: heated beds, organic oils, spa music, aromatherapy, and hot towels. Enjoy our signature Buddha Tea before and after every session. Book with Ease and discover the best Investment in Your Health & Wellbeing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

516 reviews

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4.8

All reviews

(516)

482 reviews in the last 12 months

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Rated 5 out of 5 stars

Best place for massages

Have throughly enjoyed all my massages across the various Spa and Massages branches! Would highly recommend!

August 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic SPA massage in Richmond

Had a fantastic first experience with a deep tissue massage. From the time of being greeted with herbal tea to the massage to the herbal tea again at the finish, this salon SPA is a class act. Diana (masseuse) was fantastic; really understood the pain points, found the knots, treated them without pain and also was a great communicator. Really enjoyed the experience and look forward to the next. Definitely recommend.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

The therapist was skilful and made a…

The therapist was skilful and made a significant difference to the hip and lower back pain I had been experiencing. They listened and were careful to make the massage the right amount of pressure for me on the day. I will definitely be going back as it was a calming but also productive treatment in terms of muscular and pain relief.

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

Relief and rest

Tightness in my shoulders and back kept me from sleeping and needed it to be remedied quick.

In only 30 minutes, Ania treated me and released the tension, guiding me through the massage, and soothed the physical stress I was under.

They're clean, organised, and professional.
Definitely will be returning again, and grateful for the kindness I was shown. Highly recommend.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Impecable service!

Elaine was wonderful!! For my first ever massage she made sure I was calm and comfortable and communicated superbly what was happening so I was assured. Cannot wait to come back :) 1000% reccomend!

August 20, 2026
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Rated 5 out of 5 stars

Rejuvenating massage with Mai

I had the most amazing massage with Mai. The whole experience was wonderfully personalised including Buddha tea afterwards to hydrate and rebalance my body post massage. Beautiful wellness spa!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Spa & Massage Chiswick

Highly Recommend Spa & Massage Chiswick

I recently visited them for an aromatherapy massage, and it was exactly the little escape I needed after a hectic week with the kids.

From the moment I arrived, I really liked the atmosphere. The reception is bright, open and welcoming, and the receptionist was friendly and helpful. Once inside the treatment room, the dimmed lighting and beautiful smell of the aromatherapy oils immediately helped me slow down and switch off.

What I appreciated most was that the therapist actually took the time to ask what I wanted to get from the massage and where I was holding the most tension, so she could focus the treatment around what my body needed rather than simply following a standard routine. I felt very well looked after throughout, deeply relaxed, and afterwards noticeably lighter and less tense.

One little suggestion that could make the experience even more personalised would be giving clients a choice of relaxing sounds or music beforehand. Music can make such a difference when you are trying to completely switch off.

I also really like the packages they offer, and bought one straight away. What makes it even better is that we can share it as a family, so my husband and teenage children has been enjoying the treatments too.

For me, it wasn't just a massage — it was a proper bit of me-time, a chance to stop, reset and feel looked after for a while. I will definitely be coming back.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Professional therapists and nice atmosphere

Professional therapists, relax and clean environment, with reasonable price! I have joined for nearly a year, and I have been treated by several therapists - all of them are very nice and professional. Special shout out to Duncan who has physiotherapy background- his treatment techniques are exactly what I need to release my muscles pains (neck and back pain). He also shows me exercise that I can do at home to correct my posture - really beyond my expectations! Another therapist Aga is also amazing - she is very patient and tailor her treatment technique for my needs! I am really satisfied with this place and highly recommend it if you need either a relax massage or a treatment-type of massage.

August 8, 2026
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Rated 5 out of 5 stars

When I first came across Spa Massage

When I first came across Spa Massage, I thought it might be another overhyped concept. How wrong I was.

I’ve travelled the world and had massages in many places, but this concept genuinely stands out—and the massages themselves are fantastic.

I now find myself recommending Spa Massage to friends and family. Even my son, a young academy footballer, is hooked, and my daughter, an actress, singer and street dancer, loves it too.

A fantastic concept, exceptional massages, and somewhere I’m very happy to recommend.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Massage made easy

The Spa & Massage always have good therapists which makes it easy to book last minute. I always leave feeling so relaxed. They also have different locations, making it easy to do a massage anywhere you are. The staff is very kind and their tea is delicious.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I had a great experience w Spa & Massage in Bayswater. I have been coming there quite a few times by now, and will keep coming back. Excellent and kind service, and really good and professional massage experience from people who clearly know what they are doing.

July 19, 2026
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Rated 5 out of 5 stars

Spa & Massage

This was the first time using this company & all the staff went above & beyond for myself & son who is partially sighted. The treatment was absolutely 💯 & would go again

July 16, 2026
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Rated 5 out of 5 stars

Best massage experience around

I’ve been going to Spa and Massage in Richmond for about a year now and it’s such great experience. The setting is very peaceful and I always leave feeling relaxed and rejuvenated. Janos is my usual therapist and he’s great. Each session he listens to what I want and tailors the session accordingly. On the rare occasion that I’ve had a different therapist (due to my schedule), they have been equally great. Also, I love how the process is digital - making appointments is so easy.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

A place to keep coming back

I have purchased a package here and it was my best investment in 2026!
After a hard work out, after a busy day at work or just to enjoy a day off, this is my place.
Pavlina was outstanding yesterday, she managed to release so much stress from my neck/ shoulders.
I highly recommend!

August 9, 2026
Unprompted review
Rated 5 out of 5 stars

I had a lovely massage

I had a lovely massage, the reception was lovely, the vibe of the place at Fulham was warm and calming. I have to give 5 star rating to my therapist as she was parient, asked about my areas I wanted concentrated and it was great.

August 8, 2026
Unprompted review

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