Space Hosting 

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Rated 1 out of 5 stars

This is the worst hosting service. A few days ago, they gave me a non-working VPS that they couldn't connect to. They respond to my inquiries about once a day. Ultimately, they said I needed to reinst... See more

Company replied

Rated 5 out of 5 stars

Awesome that they offer free TeamSpeak servers, it makes me more likely to use their other hosting services. Wish they also offered a free and paid teapspeak 6 service too. Server works good and suppo... See more

Company replied

Rated 5 out of 5 stars

Great service with very reasonable prices. The performance is solid, and the support team is responsive and helpful. They also offer useful options like dummy HDMI and GPU on dedicated machines, which... See more

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Rated 5 out of 5 stars

"I've been hosting both my TeamSpeak and Minecraft servers with Space-Hosting.net, and the experience has been solid from day one. The setup was quick, the control panel is easy to use, and the serv... See more

Company replied

Company details

  1. Web Hosting Company

Written by the company

Space Hosting provides premium VPS (virtual private server), dedicated server, cloud, gaming server, and many other solutions trusted by thousands of users worldwide. We believe hosting should be fast, human, and transparent, not a maze of hidden fees or slow responses. Our infrastructure is powered by the latest hardware, including high-performance CPUs, GPUs, and NVMe storage, ensuring 99.982% uptime and lightning-fast performance from our Tier-3 European data centers. Every server is optimized for reliability, scalability, and efficiency, so your server can perform at its best, every hour of every day. We know real support can’t wait, that’s why our 24/7 expert team is always available, no bots, no copy-paste replies, just real people who care. Beyond ticket assistance, our experts are available directly via WhatsApp, Telegram, and other instant messaging apps, providing fast, personalized help whenever you need it. We also include transparent pricing and truly unlimited bandwidth (Fair Usage Policy applies), so you always know exactly what you’re getting and paying for. Our easy-to-use control panel empowers both beginners and professionals to manage their hosting effortlessly, backed by proactive monitoring and continuous optimization for reliability and speed. At Space Hosting, we treat every customer like our own because when you grow, we grow with you. Our mission: to make reliable, high-performance hosting simple, personal, and accessible for everyone, combining world-class technology with genuine, human support.


Contact info

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Rated 5 out of 5 stars

I am currently utilizing your shared…

I am currently utilizing your shared hosting plan, and I must say it is truly impressive. The speed of my website is exceptional, and I have observed a consistent 100% uptime over the past month. I have not received any downtime notifications via JetPack, which is greatly appreciated. Thank you for offering top-notch services at such an affordable price. I do have one small request: could you please consider updating the design of your dashboard as it appears a bit outdated?

January 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Really good host

Really good host, with a friendly customer service department.

I had a few crashes at the start then realized it was because I didn't do the windows updates.

Staff were super helpful and I've had 0 issues since.

February 25, 2024
Unprompted review
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Rated 1 out of 5 stars

Cheap servers, equally cheap customer service

Okay so they're pretty cheap for how powerful their servers are, I'll give them that. But there's nothing else positive to say. I bought a VPS and it took 7 days for them to give me access to it, and no control panel, just the IP and the credentials. Then, they have 0 documentation about what to do, their site doesn't load half of the time, and there's just nothing useful you can do on it.

Now all of this was fine, but here comes the real problem. I had bugs ever since I bought it telling me there was too many connection attempts, I was wondering why this happened so I asked their customer support if they could fix this. They tell me they need my credentials, I give it to them. The problem now becomes worse and the server just shut down completely no access to it. I tell them about it and they reboot my server, and this gave me access to the server for around an hour before it completely shut down again. They reboot it again even though I tell them rebooting won't fix it, the same thing happens, and I try to backup my files externally because I made the mistake of not doing that beforehand, but with no success. I tell them all about this, they ask for my credentials again, and then say they're going to ok into it. They come back the next day saying they did me a courtesy and reinstalled the OS completely cause "it was corrupted", which it clearly wasn't, since I was somewhat able to connect to it, they just didn't know what it was and did not want to say that, and of course this completely destroyed my files, and they did all this without asking me if they could do it, and tried to blame it on me saying I should've protected my PC better (which again was not the problem).

And nail in the coffin when I wrote to them saying this was unacceptable they said to me "we usually do this for 20€ but for you we did it for free as a courtesy". 20€ for clicking a button on a control panel they didn't give me access to, sure.

February 14, 2024
Unprompted review
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Reply from Space Hosting

Hi Alessian,

please read this message carefully. We think it's important to respect each other in a business relationship. We saw your review and some information is not true at all.

- Your server is not a VPS. It's not VIRTUAL. It is a Dedicated Server.
- We have not delivered your server in 7 days: you paid the invoice on 02/06/2024 and we delivered it on 01/08/2024 at 22:07 CET. 2 days later.
- We have not detected any problems loading the website. Feel free to send us a screenshot of what you are referring to.
- Your operating system has started having problems, as you said, with connection attempts. Your operating system was starting to experience issues due to OS-level issues, outside of our support scope.
- We agree that your server was pingable but when we connected the KVM console it was no longer pingable for a few hours already and was completely broken. We checked and tried for free to restore it without deleting files. It wasn't possible at all. It was a dead situation and so to allow you to use your SUB days we reinstalled the operating system.
- We understand that you had important files but it is important to point out that if you have important files you should have external backups and at least RAID 1.
- Since you have a Dedicated Server and not a VPS all operations are carried out manually as there is currently no control panel. For this reason we charge 20 Euros for the smart hands installation. To allow operators to carry out the task.

As a courtesy we have added 3 extra days to your SUB days and hope to hear from you. If there's anything we can do to change your mind, please let us know!

Best Regards,
Space Hosting Team

Rated 5 out of 5 stars

exceptional service

I got to know about them through a google search, and decided to try them out with their basic vps. So far so good the delivery has been outstanding, no downtime yet, my work has not been encumbered in any way. I did have to contact support at some point when it was first provisioned and they responded in a timely manner. So that's a thumbs up for their support service as well. They've delivered on the services they promised and it feels right to continue using their services for as long as it would be needed.

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

No Access to services and left on your own

Been without access to my server since yesterday. Absolutely no response from tickets. Completely without access only my first day as a customer if its not resolved i may be looking at refund/chargeback and using another service. AVOID! (Will update if resolved)

February 6, 2024
Unprompted review
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Reply from Space Hosting

Hi Nicole,

we cannot find you as a customer in our database.
Please edit your review by providing your support ticket number so we can take a closer look at your case, resolve it, and add days to your subscription

Best Regards,
Space Hosting Team

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Rated 5 out of 5 stars

I spent days searching for a VPS host…

I spent days searching for a VPS host that gave me the most bang for my buck and Space-Hosting came out on top by a mile.
They also offer free addons with every VPS subscription purchased, which was a pleasent surprise.

January 27, 2024
Unprompted review
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Reply from Space Hosting

Hi Jon,

Thanks for the support but we can't understand why you rated us 4/5 stars when your review seems totally positive.

Thank you,
Space Hosting Team

Rated 1 out of 5 stars

Not recommended at all

It hurt us a lot.
They create restrictions without warning.
They block the server without prior notice and force you to pay a heavy fee.

August 22, 2023
Unprompted review
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Reply from Space Hosting

Hi Alfered,

when it's about protecting our customers' resources, we are very strict. You have been abusing resources that were not allocated to yours for 2 months and so once you started causing problems for other customers we immediately suspended you. As you know (since you have been our customer for 2 years) we are a stable and excellent company and if so it is also because we take immediate and serious measures against abuse to preserve other healthy customers.

Best regards,
Space Hosting Team

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Rated 2 out of 5 stars

Good hosting

Good hosting

January 1, 2024
Unprompted review
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Reply from Space Hosting

Dear owl gammode,

Thank you for your review. We truly appreciate your feedback.

If you’d like further assistance, please reach out through Support Ticket and let us know how we can best help you from here.

We also noticed your review was rated 2 stars. If that rating was accidental, we’d be so grateful if you could update it — ratings really help us continue improving and supporting our customers better.

We truly value your trust and look forward to providing you with an even better hosting experience.

Best regards,
The Space Hosting Customer Satisfaction Team

Rated 2 out of 5 stars

Bad servers.

Update 3:

You're telling custumers to write a positive without telling custumers to write a postive review...
Makes sense...

Update 2:

The Email i got from you guys...

"If you have a moment, we would be sincerely thankful if you would grant us the gift of sharing your experience on TrustPilot, in order to give other potential clients the opportunity to take your views into their decision.
In return, we will give for one positive review submitted 10.00 Eur credit that you can use for any service you decide to purchase or renew."

Clearly wrong. You wanted a positive review in return.

Updated!:

I got a voucher code for €10 if i wrote i positive review. But after a few months with their service i wouldnt recommend them to anyone. Better to pay a bit more and get a stable server and good support. This isnt worth it.

December 17, 2023
Unprompted review
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Reply from Space Hosting

HI,

absolutely WRONG. We clearly write that we give €10 credit REGARDLESS of the stars of the review you write. We pay to write A FEEDBACK to improve our services.
So even if you leave a 2 start review, the credit will be given away.

*Tell us your ticket number by editing the message so we can resolve your problem!*

Edit 1: Please read the end of the email:

"Are you paying your customers for positive reviews?
No, we are not bribing our customers for positive reviews or inviting them to give a positive review in exchange for credit.
As Space Hosting is very transparent it is important to point out that what we are doing is rewarding customers who have taken their time to write review that supports Space Hosting. So the award must NOT be the cause of a positive review, it consists solely of a "thank you" for supporting Space Hosting (do not write any review if you are not thinking what you are writing)."

Once again, we invite you to open a ticket to get your issue solved and your subscription days restored for free as a gesture of courtesy.

Edit 2: No, that`s not what we are doing. Other than dedicating an entire paragraph in which we explain that we do not give credit for a positive review, I don't think anything else can be done.

In any case, we are very sorry for your frustration and hope you will consider our kind offer to resolve your problem and reset your subscription days. We wish you the best.

Best Regards,
Space Hosting

Rated 1 out of 5 stars

Other negative reviews are true

Update in response to Space Hosting reply:

To have delivered the server within 2 business days you would needed to have done so by end of 5th December, you did not. You only delivered on the 6th due to my constant chasing and posting this review.

Now you've given me the server, you tell me I can have the KVM for free only for 4 hours then I have to pay, and you haven't even given me the full IP details needed to set the server up!

As expected, you have resisted giving a refund and cited your "ToS" which I knew would happen. I will now raise a case with my card provider and even if this fails I will be happy knowing I will give you no more money.

------------------

Other negative reviews here are true. I ordered a dedicated server from this company which was not inexpensive (over €100/m). The order also came with a hefty setup charge which I have never encounter before, yet the setup process has still managed to be the worst I have ever experienced.

Before I placed an order, I reached out to their sales team to enquire how long it would take to provide the dedicated server. I did this as I noticed there was no indication of timescales on the ordering page, like most providers have, and I had a tight timescale I needed to meet. I was told the setup time was between 12 hour and 2 business days.

After placing my order I made a further enquiry via a ticket to ask if the team responsible for provisioning could provide a more accurate ETA. I was not being pushy, I just wanted to know what to expect and to ensure things would be ready within the 2 days agreed (but hopefully sooner). I received the same response of 12h to 2 business days.

I followed up to the ticket advising I was aware the general estimate was 12h to 2 business days but could someone look at my specific case and give a clearer ETA of what to expect.

The ticket remains unanswered after almost 24 hours now, which further makes me wonder how helpful they will be should I suffer a server outage and need KVM or assistance. I tried the live chat which is useless and just directs you to raise a ticket which I did already.

Unsurprisingly, the 2 days quoted have now passed and I am still without server. I've now asked to cancel which I can see from previous reviews will be denied due to the "ToS", leaving me little option but to pursue it through my card company.

Space Hosting, if you read this: I've used much more budget providers who respond within minutes to my technical support enquiries 24/7. With a little communication things could have been much smoother. Unfortunately I have been left not wanting to have any business relationship with you at all.

December 5, 2023
Unprompted review
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Reply from Space Hosting

Hello,

Thank you for reaching out and sharing your concerns.

The IP has been emailed to you with the information and you can also find it on the product page.

The 4 hour limit is just a time limit to let our customers hurry up so that the customers who follow can handle their requests.
Feel free to use it for more than 4 hours. Reply to us once completed and we will have to boot the operating system you have installed.

We appreciate your feedback. We'd like to clarify that your order was placed on December 3, 2023, at 23:52, and we successfully delivered your server connected to KVM on December 6, 2023. This falls within our two-day delivery policy. In light of this, we kindly request you to reconsider and possibly update or remove your review. Your satisfaction is important to us, and we're here to ensure you have a positive experience with our services.

Warm Regards,
The Space Hosting Team

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Rated 5 out of 5 stars

Changed To Space Hosting - Please I Did

I had been using a previous hosting provider for the last 5 years but recently their hardware was not keeping up with modern standards resulting in very slow VPS reponse times. I setup the 24 hour trial at Space Hosting and found that it was far superior to what I was using. I have now moved to 2 new VPS and have closed my account at the old host. Speed was the most crucial thing for me and the servers I have now are super quick. I am using the "R9-KVM-VPS-M+
VPS & RDP Hosting" and it really works well for me.

November 27, 2023
Unprompted review

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