I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in... See more
Company replied
I’ve been using Spacer for many years and it’s a very good platform for renting out a spare car space. The booking process is straightforward and payments are efficient. I did have a reporting ac... See more
Company replied
First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt r... See more
Company replied
Company details
About Spacer.com.au
Written by the company
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contact info
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australia
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4.4
Excellent
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Simple quick and professional
March 6, 2026
Reply from Spacer.com.au
Thank you for your kind words. We’re glad to know you found our service simple, quick, and professional. Your feedback is greatly appreciated and motivates us to continue providing a reliable and seamless experience.
I had a great experience with Spacer
I had a great experience with Spacer’s customer support, especially Sarah from the Customer Success team.
I accidentally forgot to apply the vouchers that were issued for my first booking, and Sarah was incredibly helpful in resolving the situation. She quickly arranged the discounts across my first few billing cycles and clearly explained how everything would be applied.
What stood out the most was how friendly, responsive, and proactive she was throughout the process. It’s always reassuring when customer support genuinely takes the time to help and make things right.
Thanks again Sarah for the excellent service! really appreciated!
March 9, 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for sharing your experience with Spacer’s customer support. We’re delighted to hear that Sarah was able to assist you so effectively and that her responsiveness and proactive approach stood out.
We’ll be sure to pass along your kind words to Sarah and the Customer Success team—it means a lot to know their efforts made a positive difference for you.
We truly appreciate your feedback and look forward to continuing to support you.
Reply from Spacer.com.au
Thank you for sharing your experience! We're glad to hear you had an excellent time with Spacer and appreciated the quick response.
Reply from Spacer.com.au
Thank you for sharing your experience with us. We’re glad to hear that you had a good experience, and we truly appreciate you taking the time to let us know.
Your feedback encourages us to continue providing the best possible service, and we look forward to assisting you again in the future.
Great customer support from Spacer
Great customer support from Spacer. Sarah helped out with an issue I had with a particular car park booking but they were prompt and courteous and resolved the problem. Great car park booking site.
March 8, 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for sharing your feedback. We’re delighted to hear that Sarah was able to assist you promptly and courteously with your car park booking issue. Providing quick and effective support is always our priority, and it’s wonderful to know that your experience reflected that.
We truly appreciate your recommendation and are glad you find Spacer to be a great booking site. Your feedback motivates us to continue delivering excellent service.
I had an issue relating to a Booking
I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my issue. I could not ever expect better Customer Service than this. Sarah Spacer did a marvellous job. Highly Recommended. Cheers Bob
March 7, 2026
Unprompted review
Reply from Spacer.com.au
Thank you very much for taking the time to share your experience. We’re thrilled to hear that your booking issue was resolved quickly and that you received timely updates throughout the process.
It’s especially gratifying to know that Sarah Spacer provided service that exceeded your expectations. We’ll be sure to share your kind words with her—recognition like this means a lot to our team.
Sarah was very quick to respond and…
Sarah was very quick to respond and solved the issue without delay.
March 6, 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for sharing your experience with us. We’re delighted to hear that Sarah was able to respond quickly and resolve your issue without delay. Providing efficient and effective support is always our goal, and it’s wonderful to know that Sarah delivered exactly that.
We truly appreciate your feedback and look forward to continuing to serve you.
Spacer's Services: Smooth and Reassuring, Clarisse is a Star!
Spacer, especially Clarisse, are very responsive and seem to get anything done that is requested of them, in a very quick timeframe. My carpark tenant and I have had a smooth first experience. Clarisse is always friendly and helpful which puts my mind at ease.
March 5, 2026
Unprompted review
Reply from Spacer.com.au
We’re so pleased to hear that your first experience with Spacer has been smooth and reassuring. It’s wonderful to know that Clarisse’s responsiveness and friendly support made such a positive impact for both you and your tenant. We’ll be sure to share your feedback with her—she truly is a star!
Extremely Frustrating Experience – False Availability and No Customer Support
I’m beyond frustrated with this experience.
The renter provided false availability information. I booked the parking space, entered my details, and made the payment. The listing showed the space as available for the dates I selected. It got through pending before my payment went through, but the bloody renter confirmed it without consulting with me first so now my payment went through stuck with a hassle of trying to get my money back! 169 for the parking and 150 for the bond! Thats 319 bucks awaiting to get back to mee!!
According to the process, the renter was supposed to communicate with me before confirming the booking. Instead, the renter confirmed the booking without checking with me first, only to later tell me that the parking space is not actually available for another 3–5 days. This completely contradicts the availability shown on the listing.
Because of this mistake, I had to contact Spacer to resolve the issue and request a refund. Unfortunately, their customer support has been extremely difficult to reach. I’ve been calling repeatedly for the past two days, sometimes for hours, and the phone line constantly says they are unavailable or assisting other customers. Emails also take a very long time to receive a response.
For a service that advertises “no hassle guaranteed”, this has been anything but hassle-free.
At this point, I just want my payment and bond refunded immediately. The entire process has been very disappointing and the customer service experience has been extremely poor.
March 4, 2026
Unprompted review
Reply from Spacer.com.au
We are sorry for the difficulties you experienced with this booking and understand how disappointing this has been.
Your booking has been cancelled and a full refund of $319 (covering the $169 parking fee and $150 bond) has been processed. You will receive a separate email confirming the cancellation and refund. Depending on your bank, the funds should appear in your account within 2–3 business days.
Spacer.com.au apologizes for the inconvenience and the trouble you had in reaching support. Your feedback is important, and the team is reviewing this case to improve communication and processes.
Thank you for bringing this to our attention, and again, we apologize for the hassle caused.
Got immediate assistance
March 2, 2026
Unprompted review
Reply from Spacer.com.au
Thank you for your feedback! We're glad you received immediate assistance.
Sarah has been amazing help.
Sarah has been amazing help.
She's very prompt and solves your issues quickly.
February 26, 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for sharing your kind words. We’re delighted to hear that Sarah has been such a great help to you. Her promptness and ability to resolve issues quickly are qualities we truly value, and it’s wonderful to know they made a positive difference in your experience.
We’ll be sure to pass along your appreciation to Sarah—it will mean a lot to her.
Sarah was a great customer service.
February 25, 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear that Sarah provided you with great customer service. Your feedback means a lot to us, and we’ll be sure to share your appreciation with her.
I’ve had a great experience with Spacer
I’ve had a great experience with Spacer. They’ve always been responsive, professional, and easy to deal with. A special shout out to Clarisse, who has been exceptionally helpful and friendly throughout the process. Highly recommended.
February 23, 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for your wonderful feedback. We’re thrilled to hear that you’ve had a great experience with Spacer and that our team has been responsive, professional, and easy to work with. We especially appreciate your kind words about Clarisse—she will be delighted to know that her helpfulness and friendliness made such a positive impact on your experience.
Your recommendation means a lot to us, and we’re committed to continuing to provide the same level of service every time you need us.
Communication from spacer was good…
Communication from spacer was good however the experience was worrying. Host confirmed so money was debited but host was new and wasn't ready to provide garage until unrealistic questions such as our purchase details etc. Best for Host to ask questions BEFORE confirming. Host agreed to refund without penalty. Spacer promptly returned refund. I would use again but would be good to sort details out prior to being debited.
February 16, 2026
Reply from Spacer.com.au
Thank you for sharing your feedback with us. We’re glad to hear that communication from Spacer was clear and that your refund was processed promptly. We also understand your concerns about the host experience and the timing of questions asked after confirmation.
You’ve raised a very valid point—hosts should ideally clarify any requirements before confirming a booking. We’ll take this feedback onboard and continue working with our hosts to ensure smoother transactions and better preparedness, so customers like you feel confident from the start.
We appreciate your willingness to use Spacer again and are committed to improving the booking process to make it worry-free. Please don’t hesitate to reach out if you have any further concerns or suggestions.
Clarisse provided an exceptional…
Clarisse provided an exceptional service from start to finish and as this was my first time using Spacer for some extra car storage, I was pleasantly surprised that she went the extra mile to ease my concerns. Thank you!
February 18, 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for your kind feedback. We’re delighted to hear that Clarisse provided exceptional service and helped ease your concerns during your first experience with Spacer. It’s wonderful to know she went the extra mile to support you.
We’ll be sure to share your appreciation with Clarisse. Your positive experience means a lot to us, and we’re glad Spacer could meet your storage needs. Please don’t hesitate to reach out if you need any further assistance—we’re always here to help.
Very responsive staff
February 19, 2026
Unprompted review
Reply from Spacer.com.au
Thank you for your kind words. We’re delighted to hear that our staff was responsive and able to assist you promptly. Your feedback motivates us to continue providing excellent service, and we look forward to supporting you again whenever needed.
Very impressed with Sarah
I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in dealing with her. Our circumstances changed and we did not require the services of Spacer but would definitely contact Sarah again in the future should we need storage space.
February 16, 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for sharing your experience. We’re delighted to hear that Sarah provided such prompt, courteous, and attentive support. Your confidence in her expertise means a lot to us. While we understand your circumstances changed, we truly appreciate your kind words and look forward to assisting you again in the future should you need storage space.
Booked, confirmed, then cancelled
I booked and received a confirmation from the owner about the booking, but then was advised by the owner that they had triple booked the space and that they had to cancel it and provide me with a refund. I did receive the refund, but still, very disappointed! How could this actually happen. Luckily I found a different site that provided car spaces, and have easily booked and confirmed a better car space without any hassles.
February 14, 2026
Reply from Spacer.com.au
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the owner’s triple booking and subsequent cancellation. While we’re glad your refund was processed promptly, we understand how disappointing and frustrating this situation must have been. We take these matters seriously and are working to improve host listing accuracy and booking reliability to prevent this from happening again. We appreciate your feedback, as it helps us strengthen our service, and we hope you’ll consider giving us another opportunity in the future.
Excellent service
Excellent service. The entire booking process was efficient and stress-free. The customer service team is so diligent in providing timely assistance. The representative helped me with my booking was Sarah Spacer. Highly recommend Spacer!
February 13, 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for your wonderful feedback! We’re delighted to hear that the booking process was smooth and stress-free, and we truly appreciate your kind words about our customer service team. We’ll be sure to pass along your compliments to Sarah—she’ll be thrilled to know she made a positive impact. We look forward to assisting you again soon!
Very easy to use
February 6, 2026
Reply from Spacer.com.au
We appreciate your feedback. Ease of use is one of our top priorities, so it’s great to hear that your experience has been smooth. If there’s anything else you’d like to share or any features you’d like to see, we’d love to hear your thoughts.
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