I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with Sarah who answered our email request promptly. She was not only very courteous but was very attuned to our needs. She was obviously very experienced, and I felt confident in... See more
Company replied
I’ve been using Spacer for many years and it’s a very good platform for renting out a spare car space. The booking process is straightforward and payments are efficient. I did have a reporting ac... See more
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First booking got cancelled however customer service CJ reached out to recommend other spaces that are available. It helped me secure a parking which was really helpful. Really appreciate how prompt r... See more
Company replied
Company details
About Spacer.com.au
Written by the company
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Contact info
Level 3, 55 Pyrmont Bridge Rd, 2009, Pyrmont, Australia
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4.4
Excellent
600 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Helped me find space
Helped me find space, set up with them, it was all quite easy.
Had a bit of weirdness after making the booking, and started to be concerned it wasn't me who held the booking at all.... But it all worked out.
I appreciated it!
February 2, 2026
Reply from Spacer.com.au
Thank you for sharing your experience! We’re glad to hear that finding and setting up the space was easy. We appreciate you mentioning the concern after booking—your feedback helps us improve and make the process even smoother. We’re happy it all worked out in the end, and we’re truly grateful for your trust.
I’ve been using Spacer for many years…
I’ve been using Spacer for many years and it’s a very good platform for renting out a spare car space. The booking process is straightforward and payments are efficient.
I did have a reporting access issue that took some time to resolve, but CJ was professional, responsive, and took the time to explain the process clearly. The issue has now been resolved and I have proper access to my payment reports.
I’d recommend Spacer to anyone with a spare parking space looking to rent it out.
February 10, 2026
Unprompted review
Reply from Spacer.com.au
Thank you for being a long-time Spacer user and for sharing such detailed feedback. We’re delighted to hear that the platform has been a reliable way to rent out your spare car space, with straightforward bookings and efficient payments. I’m glad CJ was able to assist you with the reporting access issue—your patience and feedback help us continue improving our service. It’s wonderful to know everything is now resolved, and we truly appreciate your recommendation.
Reply from Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear that you had a great experience and found our staff to be very responsible. Your feedback means a lot to us, and we look forward to serving you again soon.
I reported an issue and it was dealt…
I reported an issue and it was dealt with swiftly. Thank you.
January 25, 2026
Reply from Spacer.com.au
Thank you for your feedback. We’re glad to hear that your issue was resolved swiftly and that you’re satisfied with the support provided. Your appreciation means a lot to us, and we look forward to assisting you again whenever needed.
I have found Spacer to be an excellent company
I have found Spacer to be an excellent company over the years and my space has been constantly leased with no fuss and always get a response when I ask a question . Highly recommend only this week Clarisse assisted me promptly with info that I asked for ⭐️
Stewart Davidson
January 28, 2026
Unprompted review
Reply from Spacer.com.au
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve had such a positive experience with Spacer over the years and that your space has been consistently leased without any hassle. It’s great to know our team has been responsive to your queries, and we’ll be sure to share your kind words with Clarisse for her prompt assistance.
The online representative was extremely…
The online representative was extremely professional and helpful. She took onboard my queries, made enquiries regarding options for car spaces and fully explained the lease process, including the option not to pursue the lease if the car space was not suitable. A very impressive service I wouldn’t hesitate to recommend.
January 27, 2026
Reply from Spacer.com.au
Thank you so much for your kind feedback. We’re delighted to hear that our representative was able to assist you professionally, address your queries thoroughly, and provide clear guidance on the lease process. It’s wonderful to know you found the service impressive and would recommend us. Your appreciation means a lot, and we’ll be sure to share your comments with the team.
Really easy process
Really easy process. I selected the carpark, paid and got a call from the owner all within 10 minutes.
January 19, 2026
Reply from Spacer.com.au
Thank you for sharing your experience! We’re glad to hear the process was quick and seamless, and that you were able to connect with the owner right away. We appreciate your feedback and recommendation!
Found the parking space through spacer
Found the parking space through spacer. Booking process was easy. called the customer service due to minor glitch and even the customer service was great. Highly Recommended.
January 19, 2026
Reply from Spacer.com.au
Thank you so much for sharing your experience! We’re glad to hear you found the parking space easily through Spacer and that the booking process was smooth. It’s great to know our customer service team was able to assist you quickly with the minor glitch. We truly appreciate your recommendation!
No one showed up to meet me then was…
No one showed up to meet me then was rude on the phone then cancelled our booking without notice
January 12, 2026
Reply from Spacer.com.au
We’re very sorry to hear about your experience. We sincerely apologize for the inconvenience this caused and appreciate you bringing it to our attention. Your feedback will be reviewed carefully so we can address this issue with the host and ensure it doesn’t happen again.
Excellent customer service
Clarisse from customer service was great. Super helpful with getting my listing up and they followed up just enough time during the process.
January 12, 2026
Unprompted review
Reply from Spacer.com.au
Thank you for your wonderful feedback! We’re delighted to hear that Clarisse was able to provide excellent support in getting your listing set up and that her follow‑up made the process smooth. We’ll be sure to share your kind words with her. We truly appreciate your trust and look forward to assisting you again.
Reply from Spacer.com.au
Thank you so much for your feedback! We’re delighted to know you had a great customer service experience. Your kind words motivate us to keep delivering the best support possible.
Customer service made it super simple…
Customer service made it super simple to purchase, manage, and cancel my space. Special thanks to Marie for the help!
January 4, 2026
Unprompted review
Reply from Spacer.com.au
Thank you for sharing your experience! We’re thrilled to hear that our customer service team made the process simple and seamless for you. We’ll be sure to pass along your special thanks to Marie—she’ll be delighted to know her support made a difference.
We appreciate your feedback and look forward to continuing to make your Spacer journey easy and convenient.
I am new to Spacer
I am new to Spacer, booked car storage ahead, so far so good. A great concept.
January 9, 2026
Reply from Spacer.com.au
Welcome to Spacer! 🎉 We’re delighted to hear that your first experience booking car storage has gone smoothly and that you find the concept helpful. Thank you for sharing your feedback—it means a lot to us.
If you ever need assistance or have questions as you continue using Spacer, our team is always here to help. We look forward to supporting you with your future bookings!
Great support from Clarisse.
Great support from Clarisse.
Unfortunately not all space on the website are available when required
December 23, 2025
Reply from Spacer.com.au
Thank you so much for your kind words about Clarisse’s support—we’ll be sure to share your feedback with her! We’re glad she was able to assist you.
We also appreciate your note regarding space availability on the website. We’re continuously working to improve our platform and ensure more spaces are accessible when needed. Your feedback helps us identify areas to enhance, so thank you for bringing this to our attention.
Reply from Spacer.com.au
We’re so glad to hear your booking experience has been flawless—thank you for sharing!
Reply from Spacer.com.au
Thank you so much for your kind words—we truly appreciate your support!
Well if I get this place
December 23, 2025
Reply from Spacer.com.au
Thank you for your 5‑star rating and support!
Booking made and paid -for location…
Booking made and paid -for location just advised it shouldn’t be up-no longer available -I’ve had no further contact
December 13, 2025
Reply from Spacer.com.au
Thank you for bringing this to our attention. We’re very sorry to hear that the location you booked and paid for was no longer available, and that you haven’t received further contact since. This is not the experience we want for our customers. We’ll follow up with the host to ensure listings are kept accurate and available, and we’ll review your booking to make sure the issue is resolved promptly. We appreciate your patience and feedback.
Clarissa responds very timely and…
Clarissa responds very timely and helpfully to my concerns.
December 18, 2025
Unprompted review
Reply from Spacer.com.au
Thank you for your feedback! We’re delighted to hear that Clarissa was timely and helpful in addressing your concerns. We’ll be sure to share your kind words with her.
Reply from Spacer.com.au
Thank you so much for your 5‑star rating! Your feedback means a lot to us.
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