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Company details

  1. Health and Beauty Shop

Written by the company

Spa Ceylon UK specialises in wellness and beauty products from Sri Lanka and has newly entered the British market at Westfield, White City. The Ayurvedic products are 100% vegetarian and against animal cruelty. They include bath and body products, balms, oils, hair care, hand, foot products, gifts, and home fragrance. Products focus on specific areas such as Sleep, Relaxation, Peace and De-Stress. Our principle is one of overall wellbeing, using natural holistic formulae. Our products are not tested on animals and are produced with sustainable harvesting of ingredients.


Contact info

3.0

Average

TrustScore 3 out of 5

4 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Awful service and communication

Awful service and communication. Ordered room atomiser came without flower.
Chased to get a response. Replacement sent same problem .
This was end of Nov 25.
Ended up contacting my back requested a charge back which was granted
Avoid!!

January 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Shockingly bad customer service

I fell in love with the beautiful packaging, and lovely sounding products. I decided my gift theme for this year would come from Spa Ceylon. The items arrived quickly in good condition. Unfortunately the herbal infusions I’d ordered had only 1 month before they expired. I have struggled to get any action from them. No replacement, no refund. I finally went via PayPal to get my money back. I’ve been given a support ticket number. Since then, nothing. Do they have anyone doing any customer service? If you have any concerns, I’d avoid buying direct.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I have just recently made a purchase…

I have just recently made a purchase from this business. The quality of the product I purchased was excellent. Extremely competitive price. Service was excellent. Arrived extremely quickly. I would highly recommend

December 30, 2024
Unprompted review

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