Spade & Co Reviews 1,192

This is my second Spade Watch. I had my 1st watch years ago and really liked it. I also like this new one. Spade & Co is a good company and offer help efficiently and promptly.

I have worn a Spade watch for many years. Recently I was unable to charge it. I checked with Chatgpt and the Spade help center. After many suggestions of switching outlets, turning the watch off and on, cleaning the connections....something clicked..and I was able to charge it to 100%. I think the solution was "rebooting" it many times. Glad I did not give up! Also, Spade offered me a 50% discount on a new charger if problem did not resolve. Love Spade!!!

The Customer Service Rep (Trisha) was very helpful, patient and understanding. THANKS!!!

Jane -- 10 STARS !!! KNEW THE PRODUCT WELL & MOST IMPORTANTLY, HAD THE PATIENCE TO STAY WITH ME, AND NOT LET ME QUIT IN FRUSTRATION !!

PROBLEM WAS SOLVED THANKS TO JANE !!!!

The staff that helped me went out of their way to solve my problem.

I ordered Gold stainless steel belt for my Smart Watch2 to Spade & Co. Unfortunately, they didn't have inventory for that. So, I switched my order to the Black one. I got it today. It took 15days since I ordered. The band was really good quality, and I satisfied it. Now, I want to make a suggestion for them. Their web-site should reflect their inventory with their order receiving page. It will reduce unnecessary service call, and shorten process lead time. Fortunately, they have good and friendly customer care staff, I still give them 4 star.

I had some problems needing to change my name and email address, so I contacted customer service. I got a bit frustrated with having to create a new account, which would eliminate all of my data from my current watch. Customer service never gave up on me. They helped me throughout the process and made sure my order was completed correctly and promptly. I am very grateful!

It’s exactly what I wanted and the price was very reasonable.

My contact person was Judy. Judy made my experience comfortable. I felt heard and understood. Judy has keep me updated throughout my entire order experience. THANK YOU SPADE. I LOVE MY SMARTWATCH.

Love being able to quickly and unobtrusively check my heart rate.

Made my refund a very smooth and easy process! Also, very timely in responding to me!

I am happy with the prompt delivery time and the watch is great. I will definitely recommend it to my friends. Thank you.

I had a Garmin first then a Fitbit but got tired of charging the battery almost daily. I saw an add for the Spade Smart watch and the long life battery that I dont have to charge daily. As a matter of fact, 7-10 days is my range of charging . That's why I purchased it but so many other reasons that I love it now. There are so many health related applications on this watch that are useful. Heart related functions, sleep related functions, workout tracking tabs and more. Plus, it works so well with my android phone. I can take and make phone calls, retrieve texts, control music on my phone from my watch, control the camera on my phone. So many other things makes this the best Smart watch on the market and at an incredible price!

Quick response with an answer that addressed my question "correctly".

There was a delay in my shipping. The customer service department was amazing at letting me know the status of my item and communicating with me.

The experience I had from the customer service at spade & co was very responsive to my needs regarding a issue with the new watch that I had just purchased less than a week ago, turn out it was very minor and I was back with a working watch again.
Dennis

Watch is of good quality and can be worn at all times (in water)

I love my Health4 Smartwatch! It does everything I need it to do: timer, find my phone, count steps, monitors sleep, oh and it tells time! I charged it after a week, but it could have been longer, and it went from 31% to 100% in about 45 minutes. I can answer, reject or talk on phone calls, and so much more! I have only had it for a week, so we are still getting acquainted. The customer service is so responsive and amazing. I would highly recommend this watch.

I would leave 5 stars had it not taken a week and 12 e-mails before getting a phone call. Up until Trisha called I would have rated my experience 1 star. She was extremely helpful, and the issue was resolved in less than 5 minutes. Thank you, Trisha, you are a true customer service expert

The watch tracks the basic health essenstials and my communication alerts. Particularly the abillity to make an EM call, since I live alone.