SpaMedica Reviews 

2,092
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 983 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally friendly staff and professional medical teams for providing thorough explanations and making them feel completely relaxed during medical procedures. People consistently highlight that the specialized cataract treatments are remarkably quick, entirely painless, and yield fantastic, life-changing improvements in their daily vision. However, some customers also noted frustrations regarding the unexpectedly long wait times experienced between scheduling the surgical procedures for each eye. Consumers explained that these scheduling delays left individuals struggling with uncoordinated vision and ongoing difficulties while waiting for their follow-up care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that all team members are consistently described as... See more

Service

Clients share positive opinions on service, highlighting efficient procedures and supportive staff during... See more

User experience

People report overwhelmingly positive experiences with user experience, highlighting fast, painless... See more

Product

Customers report positive experiences with the product, expressing great satisfaction with the remarkable... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the fantastic surgical outcomes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my left eye done at Spamedica Birmingham 4 weeks ago and am having my post op at my opticians next week. Couldn't fault any of the staff who were all informative, professional and helpful. I am ho... See more

Company replied

Rated 5 out of 5 stars

Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

Fantastic treatment for my Cataract surgery . I was lucky enough to get a cancellation the next day after my assessment as the consultant recognised that I was not able to see much at all in my right... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,092)

940 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Cataract Surgery At SpaMedica Wokingham

Had my second cataract surgery six days ago, and just to say everything went perfectly, same as last time.
All the staff were very professional, and friendly. A big thank you to the team at SpaMedica Wokingham.

July 9, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

My proceedure was a raving success

My proceedure was a raving success. Thanks to the fantastic staff at SpaMedica in Birmingham I went from near totally blind in my right eye to good as new in 15 minutes.

July 6, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Took my mum to have first cataract…

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure.
From walking in the entrance and being greeted by two lovely gentlemen on reception, who escorted us upstairs. From there on all the staff were most helpful and caring explaining everything throughly and helping put my mums mind at ease. Couldn’t fault any one or anything at all, a truly positive experience.

July 13, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Good experience

I had a cataract removed on 14 July at spa medica on tickhill rd Balby. I was very nervous but the staff were lovely, from reception to the surgeon. Explained everything and gave me chance to ask questions. Made sure I was comfortable and reassured me all the way. I will not be frightened of having my other eye done and will request i go there again.

July 14, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Very nice staff

Very nice staff, efficient service

July 14, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 4 out of 5 stars

2 years after cataract operation

Had my cataract op 2 years ago at SpaMedica. Was seen within a few weeks of referral and had first eye op a week later. 2 years later I have PCO in both eyes and am almost blind in one eye. The post operation service for this has been well short of the previous service. 2 months waiting list for an assessment then they cancelled the appointment with 2 days notice …… a disaster. A few days later I was able to get an assessment appointment at another branch 30 miles away and the laser treatment was carried out as an “exception” at my local branch a few days later.

July 14, 2026
Unprompted review
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Reply from SpaMedica

We’re really sorry to hear that your appointment was cancelled at short notice. We always try to notify our patients in advance if there are any issues with their appointment and we’re sorry we were unable to get in touch with you on this occasion. A member of our bookings team will be in touch to re-arrange your appointment soon.

If you have any concerns or queries in the meantime, please email feedback@spamedica.co.uk or call 0330 058 4280 and our Contact Centre will be happy to help

Rated 5 out of 5 stars

Wonderfully friendly caring and…

Wonderfully friendly caring and informative staff and professionals
As a NHS patient I received a ‘basic’ lens which was explained to me would hopefully restore my distance vision
Can you imagine my delight when the following morning after the cloudy lens had cleared and I could see details in the distance I had not seen for years
To my amazement I could read text perfectly down to 10 point
A size previous to the procedure I could not read with my reading glasses
I can’t wait to get my other eye done
I can highly recommend SpaMedica to anyone looking for professional painless surgery
Mike Barker

July 10, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Great result

Great result, I don’t have to rely on my golf buddies to spot my ball since my cataract operation. Seamless process at SpaMedica, great staff throughout the process and a fabulous result, driving after 3 days as reading a numberplate at 25 yards is a breeze now. Can’t wait to get the other eye done

July 9, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Pleasant experience today at SpaMedica

Pleasant experience today at SpaMedica, who performed cataract surgery on my right eye. The whole experience from the initial visit / assessment to surgery today has been first class. ALL of the staff have been polite / respectful & helpful. Have nothing but praise for the whole team….. Thank you all

July 13, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Derby Spamedica Excellent

I attended Derby Spamedica for my 2nd cataract operation, I can honestly say from being greeted at reception to meeting the surgeon the staff were kind, helpful and reassuring. Everything was explained about the procedure, the surgeon was excellent, he said I had been a good boy and gave me a sticker haha! Would definitely recommend Spamedica Derby

July 9, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent treatment from close-knit team

Excellent treatment and care from this close knit team in Birmingham. Went through quickly for this second cataract op, without feeling rushed. Highly recommended.

July 10, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation…

I was amazed at how quickly I was seen after my referral for cataract surgery. I was given a full explanation of what to expect during the surgery and afterwards.
The surgery itself was painless. I didn't think I would be able to lie still or keep my eye focused but they made it simple and comfortable. Staff were all very helpful and took all my queries seriously. Nobody can believe, least of all me, that there has been no pain and only minimal discomfort ( some more related to the heatwave than the surgery I think).
I had a small issue with my drops but collected a replacement bottle in an hour from calling them.
I cannot believe how clear my vision is in that eye.
Now, although my other eye is judged to be only slightly affected, I can really see how clouded my vision has been.

June 26, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Brilliant SpaMedica!

Referred to SpaMedica by my optometrist. Just back from a cataract operation. Brilliant service & staff at the Blackpool branch. Everyone so helpful & kind. A painless procedure. Looking forward to having my other eye done soon!

July 10, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Lovely experience

Bolton Spa Medica is in a lovely area of Bolton easy to get to. Everyone was so efficient and helpful, I am a bit of a wimp when it comes to anything like this but I felt totally comfortable and well looked after. Looking forward to the other eye being done.😎🌞😎

July 8, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Great experience at SpaMedica.

From the time I arrived at SpaMedica, I was helped to settle in and feel at ease in every way, checks to see if I felt ok, with the option of tea and coffee, should I wish. When the main procedure started all the staff were attentive and kind, at no point did I feel the slightest pain or worry. The end result is amazing I can barely describe just how wonderfull it is. Thank you so much SpaMedica.

July 1, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

Never been treated like a sack of…

Never been treated like a sack of potatoes before.
Unpleasant with no consideration, warmth or kindness - just processed on a conveyor belt in a production line.
From nurses to surgeon the same behaviour, a robot would have been more pleasant.

All very efficient, but the Wokingham site just treats you as an object in a system that does not consider the patient as a person. I fear it is just a money making machine. The 8 minute cataract operation in my 3 hour visit was smooth and clinical.

For instance when I asked if I could ask a question, she said "no - just listen to me"!

I was cold in the air-con but not allowed to wear my fleece for the 2 hours before the op. We had to wait silently in separate stalls which stopped us talking together, but then we were sacks of potatoes so that was to be expected.

What was interesting was the complete change in colour of things, especially an orange to red shift between the 2 eyes. I can now understand how Monet's work changed a century ago because of his cataracts.

Overall an anger making experience, but a good result (I think).

Not up to the standards and care of the NHS.

July 9, 2026
Unprompted review
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Reply from SpaMedica

Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of your expectations on this occasion.

In order for us to investigate this, we would be grateful of you could kindly send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital you visited.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards

Rated 5 out of 5 stars

Reccomended sevice at Spamedica06

my visit to spamedica birmingham was my second time to complete the treatment for both eyes,again the staff at reception were very efficient and professional and the check in was completed swiftly.the pre op nursing staff were excellent as before and after a short wait and eye drops etc made ready for my procedure. The surgeon again verified my details before operating, and l was out very quickly , the post op nurse explained everything l needed to know in detail before departure. l found my visit went very smoothly and non stressful and rate the service l got EXCELLENT thank you to all concerned Brian Russell

July 9, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had an unexpectedly great experience.

I had an unexpectedly great experience.
I was very nervous/scared - someone was going to do surgery on my eye while I was awake! The staff, from reception to the surgeon and all the nurses in between were all excellent care givers. Every step was explained. All my questions preempted and answered. I felt no pain during the procedure, some feat considering the surgeon peeled away a cataract and replaced a lens! Apart from a little pressure and my anxious discomfort, it went very well and I have no residual fear/anxiety at having my other eye done in 6 weeks.
I had a little gritty feeling in the evening which was sorted with a couple of pain killers. 2 days later and using prescribed drops, no discomfort at all. I can expect clearer vision in about about 7 days.
The place itself is very clean and Spa-like with a small amount of designated parking, which was a great help.

July 7, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Referred by optician

Referred by optician. Quick follow up. Thorough pre op examination. Short waiting list. Excellent care on the day. Janet and Shan were very reassuring. 5 days later and recovery has been faultless

July 3, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The whole experience was amazing.The…

The whole experience was amazing.The staff were very helpful andlooked after me very well.I was naturally afraid,ie(the idea of someone poking about in ones eyes🥹was scary to say the least)Lots of waiting around for various duties the nurses etc had to perform but I didnt find it a problem as me and other patients were all in the same boat.The actual op.despite my fears was for me painless.Bit of very light prodding and an amazing flashing lights display.Reminded me of my youth in 60s all psychedelic.As I say I was very impressed with whole experience.Eye was bit itchy and the drops you get to use after op.do sting a bit for couple of minutes then it wears off.Thankyou Spamedica for all you have done.Cant wait to get second eye done.😁

July 3, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your kind review!

Kind Regards
The SpaMedica Team

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