SpaMedica Reviews 

2,093
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 983 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally friendly staff and professional medical teams for providing thorough explanations and making them feel completely relaxed during medical procedures. People consistently highlight that the specialized cataract treatments are remarkably quick, entirely painless, and yield fantastic, life-changing improvements in their daily vision. However, some customers also noted frustrations regarding the unexpectedly long wait times experienced between scheduling the surgical procedures for each eye. Consumers explained that these scheduling delays left individuals struggling with uncoordinated vision and ongoing difficulties while waiting for their follow-up care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that all team members are consistently described as... See more

Service

Clients share positive opinions on service, highlighting efficient procedures and supportive staff during... See more

User experience

People report overwhelmingly positive experiences with user experience, highlighting fast, painless... See more

Product

Customers report positive experiences with the product, expressing great satisfaction with the remarkable... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the fantastic surgical outcomes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my left eye done at Spamedica Birmingham 4 weeks ago and am having my post op at my opticians next week. Couldn't fault any of the staff who were all informative, professional and helpful. I am ho... See more

Company replied

Rated 5 out of 5 stars

Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

Fantastic treatment for my Cataract surgery . I was lucky enough to get a cancellation the next day after my assessment as the consultant recognised that I was not able to see much at all in my right... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,093)

941 reviews in the last 12 months

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Rated 5 out of 5 stars

A great cataract company!

I found the team at the SpaMedica Sittingbourne Kent branch to be very friendly and great at their jobs!

July 21, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Had my laser eye treatment in both eyes…

Had my laser eye treatment in both eyes this morning, WOW, I can see again, it's brilliant, it's wonderful, don't think I'll need glasses now, the staff, nurses and doctors were kind and really helpful, thanks so much

July 21, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

I felt very well informed and cared for…

I felt very well informed and cared for through the pre-op consultation, the op itself and what to expect post operation.
Staff were supportive and professional, the premises clean and bright and the service like clockwork.

June 25, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 1 out of 5 stars

I have an appt at Epsom on Wednesday…

I have an appt at Epsom on Wednesday and need to check something first. I cannot get to speak to them and very frustrated. I was told I'd get a callback rather than wait on hold. I messaged on Facebook and was told they'd get me a call as soon as possible. It's nearly 3 hours now

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

I had my cataract op at Wokingham


I had my cataract op at Wokingham. All the staff are very helpful and make you feel at ease. I couldn't believe how quick the procedure took.
Definitely recommend them

July 18, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Excellent staff well explained and very…

Excellent staff well explained and very polite
Norwich branch was very clean
Staff did all they could to relax you
Was done very quickly and so far all is good

July 14, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

The staff were amazing

The staff were amazing, courteous, kind and caring. I felt comfortable from the moment I arrived to the moment I left. Highly recommend.

July 16, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Excellent service

Excellent service, all staff were extremely polite and helpful. I am very grateful for the treatment I received with my right eye and look forward to having the cataract surgery on my left eye soon.

June 4, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

A very enjoyable experience

From the moment i arrived i was treated very well by friendly staff and everything about my upcoming treatment was explained to me.

July 15, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

They were wonderful very professional…

They were wonderful very professional and friendly from the very start . would tell anybody to go to them for treatment. They have given me the most wonderful gift of seeing again . A big thank you to you all.

June 15, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

I've had cataract procedure on both…

I've had cataract procedure on both eyes and each time was painfree and carried out with careful precision. No after-effects and my distance vision is so improved, I don't need spectacles to watch tv etc.
SpaMedica at Blythe Valley and the staff are very welcoming.

June 29, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

My grandads words

I'm really pleased with the outcome of my cataracts procedure, from start to finish the staff was excellent. See you in 11 weeks for my other eye.

July 13, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

So easy and quick to make an appoint…

So easy and quick to make an appoint ment first one a matter of weeks, first op 3 weeks later and today my other eye was done. The staff are wonderful I would recommend Spamedica to anyone can't say enough about them.

2months done

.

May 18, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Just had my second cataract surgery at…

Just had my second cataract surgery at Spa medica St Catherine's Hospital on the Wirral, lovely consultant Joe performed the procedure along with his excellent staff, everything explained and would recommend Spamedica to anyone choosing where to have their procedure

July 14, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Cataract procedure

Friendly, informative and accessible team Carlisle. Immensely impressed by surgeon's expertise and operation outcome. Experienced immediate visual clarity.
Seamless procedure from referral to actual operation, a timescale of 4 months. Excellent!

June 27, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Do not be concerned there is no discomfort and before you know it's ove.r

I have had cataract surgery in two different Spa Medica Hospitals, eight years apart, on different eyes. On both occasions I was a bit concerned about surgery, for different reasons On both occasions I was completely put at ease by the staff. Any one who is concerned about cataract surgery need not be worried. The staff at Spa Medica are caring.

June 3, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

I was seen very quickly ,a couple of…

I was seen very quickly ,a couple of days after my initial visit. The surgery was done on time with no pain in a very clean environment.The staff were very pleasant and explained everything very well as we went along ....thank you I can't wait to get the other eye done and have excellent vision again

June 23, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 5 out of 5 stars

Treated very well by all the staff from…

Treated very well by all the staff from reception to surgeon, all happy to answer any questions , made both my visits a pleasant experience .

June 4, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

Rated 3 out of 5 stars

Disappointing post op service

Initial assessment and surgery went really well. Staff at the clinic were brilliant.
Unfortunately, the post surgery service has been a let down.
I phoned 5 days after my surgery for advice about some symptoms that I was experiencing, and was promised a call back within 24 hours.. 3 days on and I still haven't had the call.

July 13, 2026
Unprompted review
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Reply from SpaMedica

We are very sorry to hear that your experience with us post surgery has fallen short of your expectations.

In order for us to investigate this, we would be grateful of you could kindly send us an email at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital you visited. Along with details of your experience.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Rated 5 out of 5 stars

I had my cataract surgery done at…

I had my cataract surgery done at America Colchester last week. I can't praise the staff enough, at every stage the staff put me at ease and were wonderful. I had no pain whatsoever during the operation and none after. I would recommend America 100% and the difference in my right eye, to before is amazing, can't wait for my other eye to be done Thank you America 8/7/26 Stephanie clacton

July 8, 2026
Unprompted review
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Reply from SpaMedica

Thank you for kind review about SpaMedica!

Kind Regards

The SpaMedica Team

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