SpareRoom Reviews 2,376

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting exceptional customer service. Many people find the website user-friendly and efficient, making the process of finding accommodation or flatmates much easier and saving them valuable time. The platform is also appreciated for its ability to connect users with suitable matches and for its effectiveness in securing rentals quickly. However, some customers have expressed dissatisfaction with the website's functionality, citing issues with receiving password reset links or with the search filters not providing relevant results. A few people also mentioned concerns about the authenticity of some leads, with some interactions feeling fake or misleading.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and patience. Many reviewers... See more

Website

Users describe positive interactions with the website, highlighting its user-friendly interface and ease of... See more

User experience

People report positive experiences with the user experience. Customers find the app and website reliable,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the fast, friendly, and... See more

Location

Customers consistently note positive experiences with location. Many reviewers found suitable places quickly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere want... See more

Rated 5 out of 5 stars

SpareRooms has been an excellent place for me to market and find a roommate with whom to share my home. Through my experiences, I've seen the site to be user-friendly and dependable, making the proces... See more


Company details

  1. #1 of 2 best companies in Condominium Rental Agency
  2. #3 of 8 best companies in Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 1 out of 5 stars

reported!

Zero...
They sent a dangerous homeless drug addict wanted by police who made legal problems for me and my neighbours at my home which is meant to be a safe haven because they have no procedures or regulations
Private capitalising landlords use this site so they don't have to follow standard estate agent regulations or pay extortionist fees to get tenants huddled into overcrowded 3 bedroom houses where they do not live in themselves they do not care a dam except for high individual rent
SpareRoom.co.uk do not follow any regulations like openrent.com but are exactly the same worldwide property service therefore they have been reported to trading standards and the property ombudsman uk for breaking standard rules and procedures of a property website reply to me was we do not have to well we will see about that as an adviser said otherwise

April 4, 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi Ruby,

We'd like to assure you that we do not suspend accounts without careful consideration or good reason.

Your account would be closed either because of a breach of our website Terms and Conditions or because of a serious report.

We can see you have received an email regarding your account. If you have any further questions, please reply to our latest email.

Best wishes,
The SpareRoom Team

Rated 5 out of 5 stars

Saved from scammers

An untrusted source made contact with me and before me even getting to the message , Zane and his team saved me. I truly appreciate this sort of alertness, time and support. I'm definitely recommending my friends who travel and seek accommodations to try Sublet. I've been scammed on other sites without even a note from the owners. I feel safe here

April 3, 2026
Rated 5 out of 5 stars

Rebecca was incredibly helpful and…

Rebecca was incredibly helpful and professional throughout the entire process. She made everything easy to understand and was quick to respond to all my questions. Highly recommend her services at SpareRoom! I appreciate you Rebecca!

April 1, 2026
Rated 4 out of 5 stars

Great R/M site but it did take a long time for me to get a roommate, but it was from this site that I got one!

I had my room for rent on this site for some time along with Craigslist and I finally just got a roommate from this site a couple of days ago. THANK YOU GOD!! I'm giving it a thumbs up however it took a long time and I re-edited my ad a few times throughout that. It's definitely an app though to place the room for rent and I'm sure people would have quicker luck than I did. Thank you SpareRoom!

March 29, 2026
Rated 5 out of 5 stars

Last minute madness - Legit

I applied for one week and followed the site recommendations. I was in a hurry and other sites I tried to use were scam sites.
SpareRoom is very effective and I found the perfect place within a couple of days. I’m very pleased with the results and found me a great temporary place to lay my head. I’m very grateful.

March 28, 2026
Rated 5 out of 5 stars

So Glad to Have Found SpareRoom!

I had advertised on SpareRoom that we had a small balcony room available in the Bay Area, and someone teaching classes in the area responded that she would like a room during the week (she goes back to her home in ski country over the weekends). She has been a lovely, considerate and thoughtful guest and roommate, and we are delighted to have her here.

March 26, 2026
Rated 5 out of 5 stars

I love that it was easy to renew and…

I love that it was easy to renew and keep the ad going. I appreciate the whole setup of your website. Thank you for your assistance. I have deactivated my ad, but I’m constantly looking for tenants, so I will keep the ad deactivated until I need it again. Thank you.

December 20, 2025
Rated 5 out of 5 stars

I signed up with SpareRoom

I signed up with SpareRoom, but I was praying that it wouldn't take forever to cross paths with the RIGHT person to share my home with!!! I sent invitations to everybody who messaged me. In a few days ... maybe 3 days later this kind young lady messaged me. Her and I talked for about 30 minutes and came to the same conclusion that was the her and I would get along nicely!!! It happened so quickly!!! ☺️☺️☺️ Thank you SpareRoom!!! Many blessings and miracles to you, your, me and mines!!! I believe that covers all of us!!! 🙏🙏🙏🥰🥰🥰

March 19, 2026

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