SpareRoom Reviews 2,376

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 407 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting exceptional customer service. Many people find the website user-friendly and efficient, making the process of finding accommodation or flatmates much easier and saving them valuable time. The platform is also appreciated for its ability to connect users with suitable matches and for its effectiveness in securing rentals quickly. However, some customers have expressed dissatisfaction with the website's functionality, citing issues with receiving password reset links or with the search filters not providing relevant results. A few people also mentioned concerns about the authenticity of some leads, with some interactions feeling fake or misleading.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and patience. Many reviewers... See more

Website

Users describe positive interactions with the website, highlighting its user-friendly interface and ease of... See more

User experience

People report positive experiences with the user experience. Customers find the app and website reliable,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the fast, friendly, and... See more

Location

Customers consistently note positive experiences with location. Many reviewers found suitable places quickly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SpareRoom makes a complicated process much less overbearing & has a great amount of options for finding exactly what you are comfortable with. Plus, they offer some unique options such as saving searc... See more

Rated 5 out of 5 stars

I signed up, made an Ad, sent out a couple inquiries, went to bed, and woke up the next morning to several messages from people wanting to rent me a room :) the 1st one actually worked out right aw... See more

Rated 5 out of 5 stars

I needed his opinion, input. He gave I wanted his personal input. Appreciated all he said. Gave him my permission to monitor my messages, give me ongoing input. I believe he is honest sincere want... See more

Rated 5 out of 5 stars

SpareRooms has been an excellent place for me to market and find a roommate with whom to share my home. Through my experiences, I've seen the site to be user-friendly and dependable, making the proces... See more


Company details

  1. #1 of 2 best companies in Condominium Rental Agency
  2. #3 of 8 best companies in Lodging

Written by the company

Find a room, sublet or roommate fast! Rooms for rent in roomshares across New York, Los Angeles, Boston, Chicago, Miami, Dallas, Seattle and the rest of the USA. Sign up and advertise your room today for free.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

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Rated 1 out of 5 stars

Scammers

This company might be good to find rooms to rent, but not to post rentals, i was guided to pay for a record check to be able to post a rental, and was "denied" suppossely because i didnt past the record check, further investigation revealed that the case number they provided me with is fake. Which turned this into a scam, i got robbed by spare room for $15.00 be careful out there, i might be 1 of thousands of people trying to post a property, at 15 dollars per person is a lot of money.

March 16, 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hi Henry,

Thank you for your review.

We do offer a verification service, which conducts a criminal background check against the individual wishing to be verified, using a service called 'Checkr'.

Regretfully, should a check be returned with a previous conviction, we're unable to override this, however, we've provided accurate information should you dispute your conviction, by either contacting the verification provider directly or the issuing court directly.

Should you have any further questions, please don't hesitate to reply to the email our customer service team have sent you.

Kind regards,
The SpareRoom Team

Rated 1 out of 5 stars

I am so dissapointed with this company.

I am so dissapointed with this company.
I have used them many times and have previously been very good. On this occasion i created a file and within minutes of subscribing was asked to verify using DIGITAL ID. I refused this and chose not to use the service. I requested a cancellation within minutes and over the week have been ignored or refused a refund. I am now looking into the formal complaints procedure

March 13, 2026
Unprompted review
SpareRoom logo

Reply from SpareRoom

Hello,

Thanks for your review.

The ID verification you saw is not mandatory and is instead an additional feature offered with upgraded accounts and is completely optional.

Verified accounts can help reassure other users on the site that they are legitimate, however, please rest assured it's perfectly fine to use the site and advertise a room without completing ID verification.

It looks like you've been in touch with our customer service team and they're currently waiting to see if you'd still like to get a refund for the upgrade purchase you made with us. If you can get in touch with them to let them know at customerservices@spareroom.com they'll be pleased to assist.

Best wishes
The SpareRoom Team

Rated 5 out of 5 stars

Useful website

Found my current room on SpareRoom and still here 2.5 years later ! Started searching SpareRoom for my next apartment.

March 16, 2026
Rated 3 out of 5 stars

“I don’t have much experience with…

“I don’t have much experience with spare room b/c I just arrived the other day on Friday, March, 14, 2026, so therefore, I’m a beginner here.

I am mature single guy, age 51, (non-smoker),

I do like to go out on special occasions such as family and friends of family for get togethers and once a year we have family reunions, and get togethers a few times during the summer and holiday on Christmas and birthdays. On special occasions I’ll have 1 or 2 light drinks,, then exchange it for an “iced tea,” b/c i don’t really don’t care to drink, only because my family and friends I grew
up with do. It’s a dutch thing.

I’m a kind easy going guy who’s
looking for a male who wants to share her bedroom after we meet and go over some things ect. I’m in Johnston IA.

So if you want to call me, or have video📞FaceTime chat to go over things with each other then that’s fine, but if not then your welcome to just text/call or landline 📞me to let me know. I’m not in a big hurry to move in.

Please message me back, letting me know how this all works b/c I just arrived, so therefore I’m a beginner here. I am free tor the next 2 hours and all day
after 12:30 pm.

I’m also a lover and not a fighter. I’m getting too old for any wild life scene, I am quiet peaceful guy and I have a real good ❤️ heart🔥☯️🤪☮️🤙☀️🛀🏻🙏👫🌊📞🪕🔥✨⚡️👫🍉

Sincerely Sean H. Waiting 4 replies.

March 5, 2026
SpareRoom logo

Reply from SpareRoom

Hi Sean,

Thanks for your review! We recommend posting a Room Wanted ad on the site with all of your requirements on, so all those offering accommodation can see you're looking for somewhere, as well as have something to see about you when you make an enquiry.

Simply head to www.spareroom.com, log into your account and choose 'Post ad' and then 'Room Wanted' as the type of ad to get started.

If you need any help, please contact us at customerservices@spareroom.com and we'll be happy to assist!

Best wishes,
The SpareRoom Team

Rated 5 out of 5 stars

pleasantly surprised …

I was pleasantly surprised to receive a call back on my feedback. Richard was very pleasant and upbeat to talk to. He answered my questions and gave me other information that i was unaware of.

March 13, 2026
Rated 4 out of 5 stars

Easy to create ad

Easy to create ad, found a good fit for my home quickly, great customer support services, too! Will definitely use this site for future needs

March 12, 2026
Rated 5 out of 5 stars

Live support beats competitor hands down.

Zane listens. He cares. He's patient. He's knowledgeable. What more can one ask for? Thank you Zane.

Spareroom.com tech support beats a competitor hands down because support is live. Your competitor's support-line is by email only.

March 11, 2026

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