Spares2Repair.co.uk Reviews 

3,980
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for going above and beyond to help find the correct replacement parts for older appliances. People also mention that shopping is straightforward, with orders arriving securely packaged and matching descriptions perfectly. Consumers appreciate the consistent updates provided throughout the dispatch process, making the entire journey smooth and reliable. Some reviewers were not happy with delivery delays, noting that paid express shipping did not always arrive on time. Some people also noted communication difficulties regarding items that were shown as in stock but turned out to be on back order or discontinued.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive quickly, are... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and secure packaging. Many... See more

Order

Reviewers highlight positive aspects of the order process, describing it as quick and easy with helpful... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Consumers... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to lack of communication between company & my husband I genuinely thought they had not refunded the money for the spare part I ordered & sent back !! Big thank you to Dan who sorted out the issu... See more

Rated 5 out of 5 stars

REally helpful guy on chat who did all he could to understand what I needed and help me get the right parts. Now waiting on tech team to confirm what the parts are so I don't buy the wrong thing. The... See more

Rated 5 out of 5 stars

Had a little hic up at the beginning as it was held up at the warehouse, however Dan dealt with it and sent it out in time as I was having a media wall fitted and needed this part to complete the job.... See more

Rated 5 out of 5 stars

Excellent service, could not be happier. Needed a replacement middle shelf unit for door of Russell Hobbs fridge/freezer. Official supplier could not help. These people kept me informed of order pr... See more


Company details

  1. Appliance Parts Supplier
  2. Electronic Spare Parts and Components Store
  3. Kitchen Supply Store
  4. TV store

Written by the company

A live spare parts database of over 19 million parts! With replacement spare parts for over 3000 brands of appliances and next day delivery for 200000+ spare parts, with another 350000 available for delivery within 7 days! Accepting PayPal, Apple Pay, Google Pay and Credit/Debit Cards


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,980)

389 reviews in the last 12 months

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Rated 5 out of 5 stars

The perfect spare part

The perfect spare part! So easy to install, I had the job done in literally two minutes. Item was delivered on time and did the job perfectly. A flawless experience.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Checking compatibility on product

Had online chat with Dan G about a item that needed to check some info on , was really quick and helpful and in th end the item I was looking at was wrong one and he linked the correct one to me stright away which was dead easy for me to order.

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

A pleasure to deal with Spares2Repair

A pleasure to deal with Spares2Repair. There website is very easy to use, input your appliance model number and it shows you all the compatible spare parts you can order.

I ordered a drain pump for my dishwasher, however the pump did not arrive on the date stated on my order. I emailed customer services who responded very quickly, telling me the issue why and a resolution. They refunded the delivery charge and had the pump to me the next day.

Fantastic customer service and credit to their customer services rep Dan.

February 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. I really appreciated that the website made it easy to find the correct product, with a feature that confirmed the product was compatible with my cooker hood. Product was well packaged and communication was excellent throughout.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

The order

The order, delivery and communications were fist class.
Can highly recommend for ordering spares

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

From initial order to despatch the service was outstanding keeping me updated as my order went through the system.
Very happy with my order and washing machine is now running like new again.

February 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy to order

Easy to order. Kept informed of progress throughout. Well packaged. Very pleased customer. I would use again. Many thanks.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

The team were most helpful when I needed to identify the correct product for my Italian made kitchen extractor. They emailed me the same day with the correct part number etc. excellent

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism with family service

Great balance of professionalism and family business service. Dealing with Dan was like speaking to a trusted friend, and I found the part I've been hunting for 4 years. Thank you!

February 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Register first.

Having sorted out that I needed to register first ordering was easy as well as payment. I was kept informed about packing and delivery. All went well.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Got there in the end

Ordering the part I needed was easy and to be delivered on a day that suited me. Unfortunately there was a delay so after contacting the company a partial refund was offered by way of apology and my order arrived today. Had an email for every process from packing to dispatch and tracking. Apart from the glitch, all ended well.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Freezer draw

I was looking for a new middle freezer draw.
This company was helpful and found a genuine draw. They were very prompt and delivered, well wrapped with in a few days
Thank you

February 9, 2026
Unprompted review

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