Sparkle Lighting Reviews 273

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that the lights are beautiful and often exceed expectations, enhancing their homes and gardens. Many people highlight the efficient and prompt delivery service, with items arriving well-packaged and in perfect condition. The customer service is consistently described as amazing, personalized, and helpful, with staff going above and beyond to ensure satisfaction. However, some customers also noted issues with faulty products, including lights making buzzing noises or plugs overheating, raising concerns about safety and usability. A few people also experienced difficulties with tight battery compartments, making it hard to use the product.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are consistently pleased with the quality and... See more

Quality

Consumers find the product quality to be positive, with many describing items as beautiful, stunning, and... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the prompt and rapid... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Order

Users describe positive interactions with order. Customers found the site easy to order from, with a simple... See more

Based on these reviews

Rated 5 out of 5 stars

Customer service is amazing. I was helped patiently by phone to find the right product for me. When I forgot to add my discount code I was sent a refund for the percentage discount without even asking... See more

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Rated 5 out of 5 stars

I have had excellent customer service and follow up from Sparkle. I wasn’t sure whether the lights would be suitable but a questioned asked on the website was answered fully and promptly. The lights a... See more

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Rated 5 out of 5 stars

Classy products. I bought some of the copper wire fairy lights; they weren't super cheap – but nor were they largely ugly plastic wire (as most fairy lights that you see in the shops are), and I am ve... See more

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Rated 5 out of 5 stars

Amazing light ordered, exactly as shown and looks lovely in our dining area. Personalised service immediately upon placing the order and even followed up by asking us if the order had been received... See more

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Rated 5 out of 5 stars

Quick delivery, well packaged, good quality product. I've purchased so many battery-powered lights, and they are always of such poor quality. Finally, I have something that looks nice and doesn't dest... See more

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Rated 5 out of 5 stars

This was my second order. Delivery is quick with well packaged items arriving safely. I loved the lamps and although I had a small issue with them, Anne at customer service, kindly dealt with it, pro... See more

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Rated 5 out of 5 stars

This is my second time ordering from Sparkle. The first was to add the charm of the dandelion yard art for my daughter’s wedding rehearsal dinner. Absolutely perfect! I wanted to add more. I... See more

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Rated 5 out of 5 stars

Second order I've received from Sparkle Lighting and the service is amazing. A very nice email to check if items arrived which a really thoughtful touch. Both lights I've received have been excelle... See more

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Rated 5 out of 5 stars

Absolutely in love with my stunning trio of candle lights from Sparkle Lighting! They are such a realistic interpretation of real candles and come with a handy control allowing you to change the warmt... See more

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Rated 5 out of 5 stars

I have ordered two sets of confetti lights. The first set took a long time for the courier to deliver them so I chased this and the owner Thalia contacted them and let me know when delivery would take... See more

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Rated 5 out of 5 stars

I purchased a battery operated string of confetti, multicolored lights, which is now on my mantelpiece replacing my Christmas white lights. It really looks beautiful and I’m so glad I made this purcha... See more

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Rated 5 out of 5 stars

Beautiful range of products - I got some silver outdoor fairy lights for the bottom of the garden. They are tiny, dainty little things on wire so easy to wind around the trellis and plants - and they... See more

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Rated 1 out of 5 stars

Not great unfortunately. Lights make a loud buzzing noise so I can’t use them as worried they are not safe. No reply to multiple emails sent. Disappointing. I note another review mentions these same i... See more

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Rated 5 out of 5 stars

Bought the Pom Pom lights after admiring them for so long. So happy with them. Beautifully packaged and added warmth to the livingroom. Would highly recommend this little business. Love adding some sp... See more

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Rated 5 out of 5 stars

Fabulous lights, delivered quickly. Took a while to unravel and I was worried about them getting damaged in the process. But they were sturdy even though they look delicate. They look beautiful.

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Rated 5 out of 5 stars

Lovely product, exactly what I needed to make a truly unique lighting feature from an old mattress frame! Very prompt delivery, even up to Scotland

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Rated 5 out of 5 stars

The service and product are very efficient and beautiful respectively. I’m so happy with the lights that match the description perfectly. I’d buy again, and regularly go to Sparkle for my decorative a... See more

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Rated 5 out of 5 stars

Had an issue with a faulty set of tree lights, Contacted Thalia who was so helpful and replaced the item immediately. Can’t fault this exceptional customer service,

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Rated 5 out of 5 stars

Apart from the amazing quality of the lamps (which look fab in my living room), the customer service is absolutely brilliant. I would not hesitate to recommend Sparkle - really impressive!!

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Rated 5 out of 5 stars

Love the quality of my Dandelion lights, had lots of compliments on them they look fabulous at night time and finish the garden off

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Rated 5 out of 5 stars

Beautiful lights arrived quickly and would definitely buy again! Was influenced by Sarah and her school cottage!

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Rated 5 out of 5 stars

Easy to use website, fast response to queries, quick delivery. The product is really fantastic and looks great in our wine bar.

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Rated 5 out of 5 stars

Rapid delivery, follow up email to check goods had arrived safely, product description very accurate. Would recommend and would order again 🤩

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Rated 5 out of 5 stars

Lights are different but a lovely bright glow to them. Delivery was quick as well. Will be purchasing again from Sparkle.

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Rated 5 out of 5 stars

Ordered these as a gift but they are so beautiful ……. I might just keep them for myself! Will definitely get some myself if I don’t!

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Rated 5 out of 5 stars

I'm so happy with my silver cluster lights which adorn a large mirror and completely elevate the whole space. Excellent personalised customer service by the delightful owner herself (Thalia) and quick... See more

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Rated 5 out of 5 stars

Quick delivery and a great product. Looks stunning around panelling in my daughters room

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Rated 5 out of 5 stars

Love these lights, they look so good, perfect in every way I had to wait a little while for them as they were out of stock (no wonder) Great customer service too

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Rated 5 out of 5 stars

Order process simple and delivery as expected. Love the lights I ordered. Just what I hoped they would be.

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Rated 5 out of 5 stars

My elderly mum loves the Robin that lights up. It is easy to turn on and off and is really bright. Mum loves using hers as a night light. It’s so pretty and helps her to get off to sleep. The delivery... See more

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Rated 5 out of 5 stars

My first time ordering from Sparkle Lighting. Very prompt delivery and lovely products.

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Rated 5 out of 5 stars

Lovely lights, great company to buy from. Updates and communication good and clear.

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Rated 5 out of 5 stars

Love my new lights from Sparkle. Not my first purchase from them and their products and service never fail to impress.

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Rated 5 out of 5 stars

Easy to use website and lights were exactly as described. Took a little bit of untangling due to the nature of the lights

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Rated 5 out of 5 stars

Beautiful lighting delivered in great packaging. Easy to see and order.

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Rated 5 out of 5 stars

Lovely lights, as described, working well and delivered on time.

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Rated 5 out of 5 stars

Lights were great quality, arrived well packaged and on time :)

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Rated 4 out of 5 stars

This is a beautiful item. I am pleased with it. Unfortunately. I haven't seen it lit up yet because the screw in the battery compartment is so tight, I can't unscrew it. I'm hoping someone will be abl... See more

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Rated 5 out of 5 stars

Good choice of products. Friendly and efficient service.

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Rated 5 out of 5 stars

A very easy company to deal with. Lots of wonderful lights to choose from

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Rated 5 out of 5 stars

Delivered on time , quality product , just as shown on the webb site

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Rated 2 out of 5 stars

My sparkle light is faulty only had it 1 week it’s too much faff to return at my cost and registered post I won’t use this company again

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Rated 5 out of 5 stars

Great set of lights, arrived safely packaged and quickly

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Rated 3 out of 5 stars

I received my sparkle light unfortunately it was faulty Thalia as sent out a replacement plug which also doesn’t work I have sent a video to confirm it’s faulty and requested a full refund if I ever g... See more

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Company details

  1. Lighting Store

Written by the company

Sparkle Lighting is an online store offering pretty decorative lighting that will bring joy to your space anytime of year. Featured in The Sunday Times, The Guardian, The Telegraph along with the majority of the Homes & Gardens Magazines including Ideal Homes & House Beautiful.


Contact info

4.8

Excellent

TrustScore 5 out of 5

273 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent customer service

I have had excellent customer service and follow up from Sparkle. I wasn’t sure whether the lights would be suitable but a questioned asked on the website was answered fully and promptly. The lights are perfect (long indoor cluster lights) and look lovely along the high ceiling of a dark bedroom. I definitely recommend.

July 4, 2025
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Thanks so much for the fantastic review! It is so appreciated. I would love to see a photo of them in situ. x

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Rated 1 out of 5 stars

I ordered 10 days ago and item still…

I ordered 10 days ago and item still not delivered

July 1, 2025
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Reply from Sparkle Lighting

Hi Tanya, We sent your order on 1st July as we discussed yesterday. It looks like something has gone with the shipping and I thought we had agreed that we would send another one on Wednesday if this one still hadn't turned up. Let me know in the morning and we will get a replacement out to you. Warm wishes Thalia

Rated 5 out of 5 stars

Great light

Great light, with great communication and really well packed. Thankyou

June 25, 2025
Unprompted review
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Reply from Sparkle Lighting

Hi Mathew! Thanks a lot! So glad you loved the light and had a smooth experience with us. Really appreciate your kind words!✨

Rated 5 out of 5 stars

Excellent customer service

Rapid delivery, follow up email to check goods had arrived safely, product description very accurate. Would recommend and would order again 🤩

June 20, 2025
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Hi there! Thanks so much for the lovely review! Glad everything arrived quickly and matched perfectly—hope to see you again soon! ✨

Rated 5 out of 5 stars

Delivered on time

Delivered on time , quality product , just as shown on the webb site

June 2, 2025
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Reply from Sparkle Lighting

Hi June! Delighted to hear everything arrived on time and just as expected! Thanks so much for your kind review! ✨

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Rated 5 out of 5 stars

Bought the Pom Pom lights after…

Bought the Pom Pom lights after admiring them for so long. So happy with them. Beautifully packaged and added warmth to the livingroom. Would highly recommend this little business. Love adding some sparkle to my home and these lights are a lovely change from the fairy lights.

June 15, 2025
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Hi Eleanor! So happy the Pom Pom lights were worth the wait—they sound perfect in your living room! Thanks for the kind words and for supporting our little business! ✨

Rated 5 out of 5 stars

Love this local company and its products

The service and product are very efficient and beautiful respectively. I’m so happy with the lights that match the description perfectly. I’d buy again, and regularly go to Sparkle for my decorative atmospheric lighting.

May 27, 2025
Sparkle Lighting logo

Reply from Sparkle Lighting

Hi Mel! Thanks so much for the lovely words! We're thrilled you love the lights and keep coming back to us for that extra bit of glow. ✨

Rated 5 out of 5 stars

My first time ordering from Sparkle…

My first time ordering from Sparkle Lighting. Very prompt delivery and lovely products.

June 2, 2025
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Reply from Sparkle Lighting

Hi C! Thanks so much for your first order! So glad you loved the products and the speedy delivery. Hope to see you again soon! ✨

Rated 5 out of 5 stars

Lovely lights and great service

Lovely lights, great company to buy from. Updates and communication good and clear.

June 2, 2025
Unprompted review
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Reply from Sparkle Lighting

Hi Pam! We're so glad you loved the lights and felt well looked after! Thanks for the kind words and support!✨

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Rated 5 out of 5 stars

Return customer. Love Sparkle!!!

This is my second time ordering from Sparkle. The first was to add the charm of the dandelion yard art for my daughter’s wedding rehearsal dinner. Absolutely perfect!
I wanted to add more. I bought three of the same.
The communication updates are great (I live in the US). Shipping and handling fantastic.
And I even got an email saying that it looks like my items arrived and she was checking to make sure all was well.
That’s great customer service!
You won’t be disappointed buying from :
Sparkle!

May 12, 2025
Sparkle Lighting logo

Reply from Sparkle Lighting

Amazing Anna! I hope the wedding went well. Thanks so much for the fantastic review, it is so appreciated. x

Rated 5 out of 5 stars

Love my new lights from Sparkle

Love my new lights from Sparkle.
Not my first purchase from them and their products and service never fail to impress.

May 12, 2025
Sparkle Lighting logo

Reply from Sparkle Lighting

Hi Mr Noble! It’s always a joy to have you back! So glad you’re loving your new lights—thanks for the continued support! ✨

Rated 5 out of 5 stars

Good quality product and service

Quick delivery, well packaged, good quality product. I've purchased so many battery-powered lights, and they are always of such poor quality. Finally, I have something that looks nice and doesn't destroy the battery within seconds. Thank you

May 21, 2025
Unprompted review
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Reply from Sparkle Lighting

Hi GP! So glad you finally found battery lights that look great and last! Thanks for your lovely feedback—it really means a lot! ✨

Rated 1 out of 5 stars

the plug overheats and makes a…

the plug overheats and makes a continuous buzzing noise so can;t really use the lights

May 6, 2025
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Reply from Sparkle Lighting

Thanks so much for your feedback. There is obviously a problem with this set. Could you email us on info@sparkle.lighting and we will sort out a replacement set for you. We do want you to be happy with your purchase.

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Rated 5 out of 5 stars

Lovely product

Lovely product, exactly what I needed to make a truly unique lighting feature from an old mattress frame!
Very prompt delivery, even up to Scotland

May 1, 2025
Sparkle Lighting logo

Reply from Sparkle Lighting

Thanks so much for the review Katie and for the photos! They look great.

Rated 5 out of 5 stars

The product os beautiful and the…

The product os beautiful and the service eas very kind and attentive.

May 8, 2025
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Reply from Sparkle Lighting

Hi Kazu! Thanks so much! Delighted you loved the product and felt well looked after—means a lot to us! ✨

Rated 5 out of 5 stars

STARBURST COPPER FAIRY LIGHTS

Love these lights, they look so good, perfect in every way
I had to wait a little while for them as they were out of stock (no wonder)
Great customer service too

May 6, 2025
Sparkle Lighting logo

Reply from Sparkle Lighting

So pleased you love them Kate! Thanks for the great review too.

Rated 5 out of 5 stars

Love the quality of my Dandelion…

Love the quality of my Dandelion lights, had lots of compliments on them they look fabulous at night time and finish the garden off

May 1, 2025
Sparkle Lighting logo

Reply from Sparkle Lighting

Hi Amanda! So lovely to hear the Dandelion lights are getting compliments—they really do shine at night! Thanks for the kind words! ✨

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Rated 5 out of 5 stars

Easy to use website and lights were…

Easy to use website and lights were exactly as described. Took a little bit of untangling due to the nature of the lights

April 28, 2025
Sparkle Lighting logo

Reply from Sparkle Lighting

Hi Craig! Glad the lights were just as described and the website was easy to use! Thanks for your order and patience with the untangling! ✨

Rated 5 out of 5 stars

Lights are different but a lovely…

Lights are different but a lovely bright glow to them. Delivery was quick as well. Will be purchasing again from Sparkle.

April 8, 2025
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Hi Julia! Love that you’re enjoying the unique glow of the lights! So glad delivery was quick too—can’t wait to have you back for more sparkle!✨

Rated 5 out of 5 stars

Fabulous lights

Fabulous lights, delivered quickly. Took a while to unravel and I was worried about them getting damaged in the process. But they were sturdy even though they look delicate. They look beautiful.

April 30, 2025
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Hi Karen! Delighted to hear the lights look beautiful and held up so well! Thanks for the lovely review—glad they arrived quickly too! ✨

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