Sparkle Lighting Reviews 

291
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery services and the stunning variety of decorative lighting options currently available on the market. Many people highlight that the purchased items always arrive carefully boxed, look gorgeous when placed in gardens or living rooms, and prove very simple to install. Consumers express deep satisfaction with the friendly interactions and beautiful overall aesthetic provided by the lighting. However, some customers also noted minor quality or usability hurdles with certain products received. A few reviewers experienced faulty connections or encountered tight battery compartments that proved frustratingly difficult to open.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the beautiful designs and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels arrive... See more

Quality

Users describe positive interactions with quality, consistently highlighting stunning aesthetics and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service when I had an issue with one of their products. I bought their Cordless Green Ribbed Glass Lamp in large and the Orange and Mint Mushroom Light. The mushroom lamp is cute, you... See more

Rated 5 out of 5 stars

Classy products. I bought some of the copper wire fairy lights; they weren't super cheap – but nor were they largely ugly plastic wire (as most fairy lights that you see in the shops are), and I am ve... See more

Company replied

Rated 5 out of 5 stars

I have ordered two sets of confetti lights. The first set took a long time for the courier to deliver them so I chased this and the owner Thalia contacted them and let me know when delivery would take... See more

Company replied

Rated 5 out of 5 stars

Customer service is amazing. I was helped patiently by phone to find the right product for me. When I forgot to add my discount code I was sent a refund for the percentage discount without even asking... See more

Company replied


Company details

  1. Lighting Store

Written by the company

Sparkle Lighting is an online store offering pretty decorative lighting that will bring joy to your space anytime of year. Featured in The Sunday Times, The Guardian, The Telegraph along with the majority of the Homes & Gardens Magazines including Ideal Homes & House Beautiful.


Contact info

4.8

Excellent

TrustScore 5 out of 5

291 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(291)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sparkly star

Great sparkly twinkling star with genuinely warm lights. This is our second purchase, arrived before Christmas! Perfect 🤩

December 23, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks so much for the great review, it is so appreciated and I am so pleased you love your star.

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Rated 5 out of 5 stars

Speedy Delivery

Lights were great. I ordered these very last minute just before Christmas and they still got here super quick! Thank you!

December 17, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks so much for the review Rachel! It is really appreciated.

Rated 5 out of 5 stars

Best in the market at this price

Great product , robust and easy to erect. Lacks a timer on the transformer, which may affect some, we used an Nooie plug so it is synchronised with other devices. Great service and seemingly a friendly forward thinking company

December 23, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks so much for the review and for the feedback.

Rated 5 out of 5 stars

Great lights, great service

Beautiful lights and very friendly service, with the proprietors getting in touch to make sure I'd received the item and was happy with everything.

December 19, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks for the lovely review, it is so appreciated.

Rated 5 out of 5 stars

Amazing service…

This is the second order I have made with Sparkle Lighting and it was a bit of a last minute Christmas present purchase. I fully expected it to be a close call as to whether it arrived on time as I’d left it so late but my goodness, it arrived the next day! So prompt and with an email to check it had arrived safely, amazing service!

December 20, 2024
Unprompted review
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Reply from Sparkle Lighting

Thank for the amazing review and so pleased it arrived in time.

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Rated 5 out of 5 stars

Happy customer

Delivered quickly, well wrapped and pleased with my choice. It’s a pretty light and looks good on one of my coffee tables.
I also had a lovely follow up email from the lady who owns the business to ensure I was happy. What a lovely gesture.

December 20, 2024
Unprompted review
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Reply from Sparkle Lighting

So pleased you love your light. Thanks so much for the lovely review.

Rated 5 out of 5 stars

Excellent customer service

Great selection of lights, quick to despatch and excellent customer service. I would definitely buy from them again.

December 18, 2024
Unprompted review
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Reply from Sparkle Lighting

Pleased to hear you will be back. Thanks so much for the fantastic review.

Rated 5 out of 5 stars

Fantastic!

Great service! The lights are beautiful and good quality and this little company couldn’t be trying any harder to make a difference and give and excellent customer experience!

December 16, 2024
Unprompted review
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Reply from Sparkle Lighting

Amazing review! Thanks so much. It is so appreciated.

Rated 5 out of 5 stars

Really great customer service and…

Really great customer service and beautiful products! Thalia's communication was very good, she checked our order had arrived and that we were happy with it, which was professional and reassuring. We look forward to purchasing more from Sparkle Lighting in the future.

December 17, 2024
Unprompted review
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Reply from Sparkle Lighting

So pleased to hear you will be back Claire. Thanks so much for the super review, it is so appreciated.

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Rated 5 out of 5 stars

Beautiful lights and outstanding customer service

Last minute purchase for Christmas, beautiful fairy lights, very prompt delivery and outstanding customer service from start to finish, a nice touch to receive a personal message re product and delivery. Thank you to you Thalia, looking forward to shopping with you again soon x.

December 18, 2024
Unprompted review
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Reply from Sparkle Lighting

So pleased you love your fairy lights. Thanks for a fantastic review too.

Rated 5 out of 5 stars

Beautiful lights fantastic personal service. We bought the boho and snowberry white…

We bought the boho and snowberry white ball fairy lights they are really beautiful and look so stylish in the house. Excellent service from Thalia who clearly cares about her customers. A great business to support we’re glad we found it.

December 18, 2024
Unprompted review
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Reply from Sparkle Lighting

So pleased you found us Katherine and thanks so much for lovely review It is so appreciated.

Rated 5 out of 5 stars

I have made several purchases from this…

I have made several purchases from this company. They sell the most beautiful lights. Delivery is quick and customer service is excellent! Thank you!

December 18, 2024
Unprompted review
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Reply from Sparkle Lighting

Amazing! Thanks for being such a great customer and for this fantastic review. It is really appreciated.

Rated 5 out of 5 stars

Fantastic company…beautiful lights

I have used this company twice recently and the products are beautiful and the service amazing…thank you Sparkle Lighting and especially Thalia for your quick response to any questions and your follow up after delivery to check everything is ok.
I shall be buying again..

December 9, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks so much Pauline for this fantastic review. So pleased you will be back for more lights.

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Rated 5 out of 5 stars

Great choice of products and good…

Great choice of products and good value. My item arrived promptly and is better quality than I expected. Easy to set up and looks great. Already had appreciative comments about it!

December 16, 2024
Unprompted review
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Reply from Sparkle Lighting

Pleased you are getting some appreciative comments and you love your lights. Thanks so much for taking the time to review Sparkle. It is so appreciated.

Rated 4 out of 5 stars

Prompt delivery

Prompt delivery. Good value. Great customer service follow up. Would recommend this small business.

December 12, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks so much Vanessa for the lovely review, it is really appreciated.

Rated 5 out of 5 stars

Great communication

Great communication, fast delivery and lovely lights👍

December 15, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks for the review, so helpful and so appreciated.

Rated 5 out of 5 stars

A great personal service from Thalia…

A great personal service from Thalia who cares very much about the service. Checking on goods being received and following up all is well with the order is great. Have used them twice and both orders have been excellent. Thanks

December 9, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks so much for the amazing review, it is so appreciated.

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Rated 5 out of 5 stars

Beautiful lights

Beautiful lights. Arrived promptly, well packaged and in perfect condition. Great customer service, with a personal touch, from this fab company. Highly recommend.

December 14, 2024
Unprompted review
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Reply from Sparkle Lighting

Amazing review! Thank you so so much. :)

Rated 5 out of 5 stars

A Service Most Typical of a Family Business

Both the service and the quality of the lights received from Sparkle Lighting have been of the highest level one could hope for. They arrived within 48 hours of ordering, in excellent condition and all working perfectly. If only all online ordering provided the same experience! The service was exemplary. Very many thanks to Thalia! And a Happy Christmas to all at Sparkle Lighting. Andrew

December 13, 2024
Unprompted review
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Reply from Sparkle Lighting

Thanks for the amazing review Andrew! I really appreciate it. Happy Christmas to you too.

Rated 5 out of 5 stars

Great service

Great service, quick delivery. Beautiful gift for me! 🎄

December 12, 2024
Unprompted review
Sparkle Lighting logo

Reply from Sparkle Lighting

Love it was a gift for you. Thanks so much for the review, it is so appreciated.

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