Straight A's for support team. My handoff coach brought me right in with help of SAS support team. My familiarity with call center systems is almost 20 years old, so even my terminology was dated. Al... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great staff who are very professional. Exceptional service that is friendly, helpful, fast, responsive and very efficient customer service reps. SAS has a teachable user-friendly technology tha... See more
We’ve had a great experience with Specialty Answering Service. Their team is professional, reliable, and consistently courteous with our patients. Calls are handled promptly and accurately, giving us... See more
Everything is good. The service is typically helpful. Our account manager is friendly. My only critique would be that there is an emphasis on clients managing their own portal and setting changes,... See more
Company details
- #4 of 13 best companies in Call Center
- #46 of 251 best companies in Business to Business Service
- #2 of 60 best companies in Telecommunications Service Provider
- #4 of 7 best companies in Telephone Answering Service
About Specialty Answering Service
Written by the company
🗣️24/7 Live Agents
☎️2 Week FREE Trial
💰Flexible Pricing
📲Comprehensive Online Portal
Specialty Answering Service (SAS) provides 24/7 live answering services for more than 5000 businesses across a wide range of industries. Backed by over 40 years of experience, SAS is built around one simple goal: delivering a personalized, dependable experience for every client.
From custom call scripting to flexible call-handling features, our services are designed to fit seamlessly into each client’s workflow. With a dedicated team of 30 sales and support professionals and more than 300 trained operators nationwide, we ensure every call is handled with care and professionalism.
Clients also benefit from our proprietary online portal and mobile app, which make it easy to manage messages, access reports, and stay connected anytime, anywhere. This commitment to quality, innovation, and real human support has helped SAS earn long-term trust and loyalty from thousands of organizations, one call at a time.
For more information or to signup for a free 2 week trial Click Here!
☎️2 Week FREE Trial
💰Flexible Pricing
📲Comprehensive Online Portal
Specialty Answering Service (SAS) provides 24/7 live answering services for more than 5000 businesses across a wide range of industries. Backed by over 40 years of experience, SAS is built around one simple goal: delivering a personalized, dependable experience for every client.
From custom call scripting to flexible call-handling features, our services are designed to fit seamlessly into each client’s workflow. With a dedicated team of 30 sales and support professionals and more than 300 trained operators nationwide, we ensure every call is handled with care and professionalism.
Clients also benefit from our proprietary online portal and mobile app, which make it easy to manage messages, access reports, and stay connected anytime, anywhere. This commitment to quality, innovation, and real human support has helped SAS earn long-term trust and loyalty from thousands of organizations, one call at a time.
For more information or to signup for a free 2 week trial Click Here!
Contact info
1006 W 9th Ave #150, 19406, King of Prussia, United States
- 888-532-4794
- sales@specialtyansweringservice.net
- specialtyansweringservice.net
4.9
Excellent
864 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service - Meeting Your Needs
Great service and they really go out of their way to make sure you are set up for your exact needs.
February 11, 2026
Great customer service!!
Great customer service when you need some help navigating your dashboard as there are so many options available to you to customize your profile.
February 6, 2026
Help with changes to my account
Customer Service took my information and made the necessary changes to my account, immediately.
February 6, 2026
Kelly
Kelly , was wonderful great customer service.
Easy to deal with.
Regards
The Merino’s
February 5, 2026
Customer service is second to none!
February 2, 2026
Everyone that answers the phone is…
Everyone that answers the phone is always professional and the fact that they were to offer the spam call removal was even better! would highly recommend your services to our friends and family.
January 27, 2026
Great platform upgrade and always great service
Great upgrade with the new platform, and our conversation with Kelly Dunbar was super helpful - she's great!
January 27, 2026
Awesome service
Awesome service, great value, and added so much value for my business. Kudos!
January 23, 2026
Did no thave a great overall…
Did no thave a great overall experience. I would have a problem & they would try to make it seem as if I was the issue, instead of something some of their staff was doing.
February 3, 2025
great support!
Mollie did some troubleshooting and worked with us all to correct the issue. very kind and patient :)
January 21, 2026
Reliable Consistent Service
SAS has proven reliable for the entire time we've used their service. Messages are forwarded timely and with appropriate detail. Their customer service is knowledgeable and helpful as well.
January 14, 2026
I've had nothing but good experiences…
I've had nothing but good experiences with SAS. They are friendly, responsive, prompt and accurate everytime!
January 20, 2026
New User Ready to Go
Straight A's for support team. My handoff coach brought me right in with help of SAS support team. My familiarity with call center systems is almost 20 years old, so even my terminology was dated. All concerns about permissions, uploads, and maintenance were expertly handled, and I have no reservations about us the helpdesk when my next challenge arises.
January 14, 2026
I’ve been very impressed with the…
I’ve been very impressed with the customer service at SAS. The team is incredibly supportive, always courteous, and consistently professional. It’s refreshing to work with a group that genuinely cares about doing things the right way.
January 14, 2026
They are always going out of their way…
They are always going out of their way to be helpful. Our customer service representative, Kelly, will even contact us about features we aren’t using at no extra charge. I can’t recommend them enough.
January 11, 2026
Unprompted review
she was quick and got it done in less…
she was quick and got it done in less than 30 mins
January 12, 2026
We’ve had a great experience with…
We’ve had a great experience with Specialty Answering Service. Their team is professional, reliable, and consistently courteous with our patients. Calls are handled promptly and accurately, giving us peace of mind knowing our practice is represented well even when we’re unavailable. Their service has truly helped our office run more smoothly. Highly recommend!
January 9, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.