Straight A's for support team. My handoff coach brought me right in with help of SAS support team. My familiarity with call center systems is almost 20 years old, so even my terminology was dated. Al... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great staff who are very professional. Exceptional service that is friendly, helpful, fast, responsive and very efficient customer service reps. SAS has a teachable user-friendly technology tha... See more
We’ve had a great experience with Specialty Answering Service. Their team is professional, reliable, and consistently courteous with our patients. Calls are handled promptly and accurately, giving us... See more
Everything is good. The service is typically helpful. Our account manager is friendly. My only critique would be that there is an emphasis on clients managing their own portal and setting changes,... See more
Company details
- #4 of 13 best companies in Call Center
- #46 of 251 best companies in Business to Business Service
- #2 of 60 best companies in Telecommunications Service Provider
- #4 of 7 best companies in Telephone Answering Service
About Specialty Answering Service
Written by the company
🗣️24/7 Live Agents
☎️2 Week FREE Trial
💰Flexible Pricing
📲Comprehensive Online Portal
Specialty Answering Service (SAS) provides 24/7 live answering services for more than 5000 businesses across a wide range of industries. Backed by over 40 years of experience, SAS is built around one simple goal: delivering a personalized, dependable experience for every client.
From custom call scripting to flexible call-handling features, our services are designed to fit seamlessly into each client’s workflow. With a dedicated team of 30 sales and support professionals and more than 300 trained operators nationwide, we ensure every call is handled with care and professionalism.
Clients also benefit from our proprietary online portal and mobile app, which make it easy to manage messages, access reports, and stay connected anytime, anywhere. This commitment to quality, innovation, and real human support has helped SAS earn long-term trust and loyalty from thousands of organizations, one call at a time.
For more information or to signup for a free 2 week trial Click Here!
☎️2 Week FREE Trial
💰Flexible Pricing
📲Comprehensive Online Portal
Specialty Answering Service (SAS) provides 24/7 live answering services for more than 5000 businesses across a wide range of industries. Backed by over 40 years of experience, SAS is built around one simple goal: delivering a personalized, dependable experience for every client.
From custom call scripting to flexible call-handling features, our services are designed to fit seamlessly into each client’s workflow. With a dedicated team of 30 sales and support professionals and more than 300 trained operators nationwide, we ensure every call is handled with care and professionalism.
Clients also benefit from our proprietary online portal and mobile app, which make it easy to manage messages, access reports, and stay connected anytime, anywhere. This commitment to quality, innovation, and real human support has helped SAS earn long-term trust and loyalty from thousands of organizations, one call at a time.
For more information or to signup for a free 2 week trial Click Here!
Contact info
1006 W 9th Ave #150, 19406, King of Prussia, United States
- 888-532-4794
- sales@specialtyansweringservice.net
- specialtyansweringservice.net
4.9
Excellent
864 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They always go above and beyond
I have been working with SAS for a few years now. They always go above and beyond when I need help.
January 2, 2026
Responsive and Knowledgeable
Sent a request late in the workday, change completed before I arrived at work the following day, along with a check in to make sure I had what I needed. Highly recommend!
January 8, 2026
Attentive and curteous
January 5, 2026
SAS has always been very helpful when…
SAS has always been very helpful when making changes to our schedules
December 24, 2025
Best of the Best
All calls flow professionally and smoothly, We have been with SAS for over 14 years and are extremely satisfied with customer service and cost.
December 22, 2025
Excellent service
Special shout-out to Danny for his outstanding support recently. We also truly appreciate the excellent customer service your team consistently provides—thank you! Wishing everyone a very Merry Christmas and happy New Year!
December 16, 2025
Great customer service!
We have received great service! We had a last minute request and the rep was able to get everything updated and keep me informed of the changes.
December 10, 2025
RELIABLE SERVICE
November 25, 2025
Danny was very patient and professional…
Danny was very patient and professional working through our script changes.
November 26, 2025
Always Helpful
Anytime I've needed assistance, your team has gone over the top for me, and Danny was no exception. He went above and beyond, and his follow-up email was the icing on the cake. Thank you so much for your continued support!
November 25, 2025
It was great having the extra support…
It was great having the extra support during our semi-annual fund drive and the SAS employee staff are great to work with!
I highly recommend!!!
December 2, 2025
Consistent Service for Years
Everything is good. The service is typically helpful. Our account manager is friendly.
My only critique would be that there is an emphasis on clients managing their own portal and setting changes, (ie, our scripts, hours, holiday changes). It is not always easy to navigate and make changes to our settings.
November 24, 2025
want to terminate service today
November 30, 2025
Excellent and prompt customer service
November 26, 2025
Very good support for our needs
The ease of setting up the service and the support we received has been very good. It is very cost effective for us working with SAS.
November 14, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.