The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased this display rack several times already. It is simple to assemble. My only issue is that I have to remove it from it`s original box, because when it arrives the box is torn in multiple pla... See more
Company replied
the price and the size and also ordering a bag to carry the display case ,also its acraylic sides for anti theft protection. the whole package is what i was looking for perfect timing for a new set-up... See more
Company replied
Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more
Company replied
Company details
- #2 of 3 best companies in Store Equipment Supplier
Written by the company
Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.
Contact info
454 Jarvis Ave, 60018, Des Plaines, United States
- specialtystoreservices.com
4.4
Excellent
321 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Unknowledgable, disinterested customer service
FedEx lost my packages. SSS gave me information about the package's status that demonstrably was incorrect (shipment was shown as "out for delivery" for three days). When I asked that the shipment be cancelled, the rep's attitude quickly turned apathetic. Refund never arrived, no notice of refund given, and a few days later, the package showed up. In the meantime, I had to find the materials from another vendor, so now I have two of everything! Really unimpressive.
August 21, 2025
Reply from Specialty Store Services
We're very sorry for such a frustrating experience. My name is Marc and I'm the customer service manager. I will be reaching out to you today to discuss the issues.
I never got my confirmation... Quick Customer service resolved the issue
I never got my confirmation email/shipping confirmation : revised
Marc reached out an made sure I got the proper information.The shipping was fast, received everything. Quite impressed by the customer service.
September 9, 2025
Reply from Specialty Store Services
Thanks so much for your order! I apologize that you didn't receive the proper email confirmation regarding your most recent order. My name is Marc and I'm the customer service manager. I will email your invoice and tracking information to you immediately.
It was nice speaking with you yesterday. I'm glad we could get you what you needed. Thank you for your understanding and thanks again for your order!
I have ordered twice and customer…
I have ordered twice and customer service is incredible! Questions answered fast shipping quick and product perfect!
August 17, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Fast ordering and delivery process
Fast ordering and delivery process. Superior product! Staff is amazing!
August 14, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
An excellent experience
Good product, fair price, prompt delivery. This was my second purchase and I came back because the first time was excellent too.
August 14, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
I’m phenomenal service
August 26, 2025
Reply from Specialty Store Services
We're very happy that you think so highly of our service! Thank you so much for your business and taking the time to provide us with feedback!
Specialty Store Services offer a great…
Specialty Store Services offer a great variety of items perfect for vendors. Everything is reasonably priced and delivery is fast. I have purchased several times and will continue to do so. Nadine Lachance, Kingdom Town Gift Shop.
August 25, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your repeat business and for taking the time to provide us with feedback!
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Painless
The items I needed were easy to find on their website, and the email communication about processing and shipping was timely and clear. Thank you for a smooth ordering process!
August 19, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Definitely recommended this to my other…
Definitely recommended this to my other colleagues, great quality and craftsmanship will order more!
August 15, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Good quality, good price
Found exactly what I was looking for to hold books and magazines in my shop.
Good quality, decent price and I could pick it up at the store so no extra cost for shipping.
July 20, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
The order came in and again the order…
The order came in and again the order is damaged. Pack the shit correctly. I order from you people and all I get is a headache. check with the shipper.
July 11, 2025
Reply from Specialty Store Services
We sincerely apologize for the damaged merchandise and your frustration. My name is Marc and I'm the customer service manager. I just left you a message to call me back at 800-999-0771. I look forward to discussing the issue, and replacing all damaged items. Again, we apologize. I look forward to hearing from you. Thank you for your order.
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Product shipped out on time.
August 5, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Found exactly what I needed at a great…
Found exactly what I needed at a great price! thank you
August 5, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our prices! Thank you so much for your business and taking the time to provide us with feedback!
Incredible customer service and high…
Incredible customer service and high quality products. Thank you!
July 31, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Speed of delivery was good, missing hardware
Speed of delivery was good, quality checks missing. Two of the three handbag holders purchased were missing hardware to assemble.
July 2, 2025
Reply from Specialty Store Services
Thanks so much for your order! We apologize that the hardware was missing. Here at Specialty Store Services, we take customer service very seriously. If you have not done so already, please call us at 800-999-0771. We will make certain you receive whatever you need.
Quick Deliveries / Easy purchases
Specialty Store Services' website is easy to use. The prices are fair. And my orders arrive very quickly which is greatly appreciated.
June 29, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
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