I purchased this display rack several times already. It is simple to assemble. My only issue is that I have to remove it from it`s original box, because when it arrives the box is torn in multiple pla... See more
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Review summary
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Reviews shaping this summary
The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more
Company replied
I was not pleased with the high cost of shipping, nor do I understand it. I am four hours from Chicago and shipping was over $50. However, overall it was cheaper than the same item listed on Ebay. The... See more
Company replied
Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more
Company replied
Company details
- #2 of 3 best companies in Store Equipment Supplier
Written by the company
Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.
Contact info
454 Jarvis Ave, 60018, Des Plaines, United States
- specialtystoreservices.com
4.4
Excellent
321 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great price and very quick too!!!
July 5, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Nice quality item at a fair price and…
Nice quality item at a fair price and quick shipping!
July 8, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Rude
I was contacted by a very rude and indignant person regarding my order. I canceled it immediately.
June 17, 2025
Reply from Specialty Store Services
We sincerely apologize. We take customer service very seriously here at Specialty Store Services, and this is not the type of feedback we are used to receiving. I'd be glad to speak with you about your experience if you like. My name is Marc and I'm the customer service manager. I can be reached at 800-999-0771.
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Thank you for getting our items sent so…
Thank you for getting our items sent so quickly.
June 13, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
When sending ink tape the lid and…
When sending ink tape the lid and tightly package it. It came broken and dripping out the box onto my floors before I noticed it. The plastic pillows didn’t secure it.
June 12, 2025
Reply from Specialty Store Services
I sincerely apologize for the damaged product and for the mess that it made. I have processed a refund for the full amount of your order. If you would like a replacement, or would like to discuss the issue, please call 800-999-0771 and ask for Marc. I am the customer service manager.
Quick shipping!
June 26, 2025
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We're very happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Awesome!
Awesome!! I’ve been trying to find a bushel basket for forever. I was thrilled when I saw you had them on your website. I could not believe how budget friendly they were!! Most places are charging double for baskets that are NOT as good as what you offer. THANK YOU for the great customer service and I hope you continue to offer your baskets! Thanks for giving me the opportunity to share my experience.
June 25, 2025
Reply from Specialty Store Services
We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
The bag holder was exactly what we were looking forwe wanted we…
The bag holder was exactly what we wanted, as well as the price. We were pleased with how quickly it arrived.
June 4, 2025
Reply from Specialty Store Services
We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
product came damaged
June 17, 2025
Reply from Specialty Store Services
Thank you so much for your order. We apologize for the damage and frustration. I see that you spoke with Natasha, and she discounted the damaged cash register stand. I sincerely hope we were able to provide you with a satisfactory solution to the situation. Thank you for taking your time to provide feedback.
Great service
Great service, Fast delivery, items excellent quality.
Exactly the same as the online picture
June 13, 2025
Reply from Specialty Store Services
We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Order arrived on time
Order arrived on time. Delivery driver was extra nice. He had to maneuver around lots of road construction in front of our business and still kept his sense of humor! Displays were easy to put together and look great.
June 6, 2025
Reply from Specialty Store Services
We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!
Fast service
It was easy to order. One thing I was looking for after I ordered my carts is when they may show up. I was really surprised to find them on my front stairs the morning after I ordered them. I like the fast service.
June 3, 2025
Reply from Specialty Store Services
We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Superb products and service
Purchased a complete set of Grid & Go Plus panels to upgrade my existing vending display ... They are fantastic, well-made products. In addition to the fact they fold in half, the removable feet are a game-changer for storage, transport, and setup on event day.
Customer service, however, is the real benefit to shopping with Specialty Store Services—they were quick to respond with recommendations and to rectify issues and I received my order within a week of confirmation. Highly recommended.
June 1, 2025
Reply from Specialty Store Services
We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Very helpful & responsive…
May 28, 2025
Reply from Specialty Store Services
We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
My 1st time ordering from this company
My 1st time ordering from this company. Satisfied with my product. Delivered in a timely manner.
May 21, 2025
Reply from Specialty Store Services
We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Everything was wonderful since asking…
Everything was wonderful since asking for prices, fast response. Prices are cheaper compared to other places, and for damage, no problems either
April 29, 2025
Reply from Specialty Store Services
We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Very happy with my Specialty Store Services purchase and customer service experience.
Specialty Store Services is a great company to do business with. I was looking at the folding grid wall panels but was hesitant to make such a significant purchase based on online pictures/descriptions only. I called and spoke to Carl in customer service who made me more confident in buying the products by discussing them more fully and also explaining their company’s Customer Satisfaction Guarantee. He explained that I would get a full refund if I was unsatisfied but was very up-front and honest that the shipping back would be paid by me which is understandable. I bought four folding grid wall panels and I absolutely love them! Unfortunately, one of the panels had a manufacturing defect. I called the company and spoke to Beth in customer service who apologized and asked if I wanted a replacement or refund. I definitely wanted a replacement as, again, this is a great product. She asked me to email her pictures of the defect and she had a replacement grid wall panel shipped out the next day at no charge to me. This company has definitely stood by their promises and I will be using them in the future for any of my retail display needs. I’m a very happy customer!
May 5, 2025
Reply from Specialty Store Services
We are very happy that you are satisfied with your purchase and our service! Both Carl and Beth exemplify our focus and dedication to customer service. Thank you so much for your business and taking the time to provide us with feedback!
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