Specialty Store Services Reviews 

321
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their good quality, fair pricing, and ease of assembly, often noting that items are exactly as described and meet their needs perfectly. The delivery service is consistently highlighted for being fast and prompt, with many appreciating the quick shipping and timely arrival of their orders. Reviewers also find the ordering process to be easy and smooth, often returning for multiple purchases due to their positive experiences. However, some customers experienced issues with their orders, including misleading product descriptions, missing parts, or damaged items upon arrival. A few people also mentioned not receiving order confirmations or experiencing delays in delivery, and some found the shipping costs to be unexpectedly high.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many consumers expressing satisfaction with the... See more

Order

Reviewers mention ambiguous feedback about order, with many customers praising the ease of ordering, quick... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and prompt... See more

Price

People report positive experiences with price, often finding great products at competitive and reasonable... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made products and great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more

Company replied

Rated 4 out of 5 stars

I purchased this display rack several times already. It is simple to assemble. My only issue is that I have to remove it from it`s original box, because when it arrives the box is torn in multiple pla... See more

Company replied

Rated 5 out of 5 stars

the price and the size and also ordering a bag to carry the display case ,also its acraylic sides for anti theft protection. the whole package is what i was looking for perfect timing for a new set-up... See more

Company replied

Rated 5 out of 5 stars

Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more

Company replied



Company details

  1. #2 of 3 best companies in Store Equipment Supplier

Written by the company

Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(321)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

Shipping was incredibly fast

Shipping was incredibly fast! Thank you very much for this quality product. :)

May 4, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Whole process was smooth and easy

Whole process was smooth and shipping was quick. Called for assistance and help was great and knowledgable.

April 16, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Very fast service, great price

Very fast service, very reasonable priced product, very well packaged. Thank you!

April 4, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Great item.

Great item. Well manufactured. Fast shipping. I could not be happier.

March 27, 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

We were amazed with the quick service!

We were amazed with the quick service!! We ordered the mannequin base and received it the next day! Never have we experienced such prompt service.

March 26, 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

very helpful thanks

very helpful thanks

April 15, 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Quality product

Quality product. Well-designed. Easy to fold up and carry.

March 24, 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

My Display Case

My Display Case (20x24x3.5) is a Strong Light weight Aluminum frame with a Sturdy plexiglass front... Closes securely and comes with a Carry handle... Perfect for my Collectible Medals... Reasonably priced and Quickly delivered

March 23, 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

It was a great product

It was a great product. We will be ordering additional product.

March 28, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Fast service

Fast service

March 17, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Quality and Service

I purchased 2 folding gridwall panels from Specialty Store Services. Everything came very quickly and the quality was much better than I though. I had a slight issue with one of the gridwalls and I worked with Customer Support who replied promptly and offered me a few solutions. I haven't used them in an event yet, but so far the service and quality have been exceptional.

April 8, 2025
Unprompted review
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Shopping basket

Fast delivery!

March 29, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Very happy all around!

Our order was shipped quickly and arrived with not issues at all. The product was exactly as pictured and described and we are very happy with it!

March 6, 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Great local business

Great local business. Grateful I can pick up at the warehouse and they are always friendly and helpful.

March 15, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 5 out of 5 stars

Ordering was quick and easy

Ordering was quick and easy. The 2 wire shelving uses arrive to my place of business in just a few days.
We are planning a trip to the store next month.

March 13, 2025
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Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 4 out of 5 stars

Took too long to get my order

Took too long to get my order. It took five days after shipped.

March 6, 2025
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Reply from Specialty Store Services

Thank you so much for your order and taking the time to provide feedback. Your order was shipped same day. I'm not sure why the delay happened with FedEx, but we apologize for the inconvenience.

Rated 5 out of 5 stars

Our purchase process was very easy

Our purchase process was very easy, and the delivery time was perfect.

February 28, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We are happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!

Rated 4 out of 5 stars

Best prices around

Broad line of products. Had what I want at a reasonable price.

March 4, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy you are satisfied with your purchase. Thanks so much for the order! We appreciate your business.

Rated 5 out of 5 stars

Arrived on time in great quality

Arrived on time in great quality love it for my show display case, don’t have to haul the entire box around anymore

February 8, 2025
Specialty Store Services logo

Reply from Specialty Store Services

We're very happy you are satisfied with your purchase. Thanks so much for the order! We appreciate your business.

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