The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun"... See more
Company replied
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Review summary
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Reviews shaping this summary
Outstanding levels of service, 10 years in and our Hot Tap keeps working perfectly. Zip have gone above and beyond on two separate occasions when called out to service our tap (did I mention 10 years... See more
Company replied
Communication was excellent throughout the process. The technician Billy was very competent and carried a difficult installation without any fuss to a very high standard. We have another cool/hot... See more
Company replied
Had a Zip tap for well over 20yrs now, and we had a new kitchen fitted and up upgraded our Zip tap, Peter the engineer was great, nothing too much trouble, on time, good communications all along the w... See more
Company replied
Company details
Written by the company
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Contact info
Norfolk, United Kingdom
- 0345 6 005 005
- specify.zipwater.co.uk
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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All completed as agreed and helpful…
All completed as agreed and helpful pleasant Service Engineer.
April 1, 2026
Reply from Zip Water UK
Good afternoon Mr Connell,
I hope you're well,
Thank you for this great review!
I'm glad that we could complete the necessary work and the engineer did this while providing the helpful and pleasant service we aim to deliver!
Kind regards,
Bradley
excellent service
April 2, 2026
Reply from Zip Water UK
Good afternoon Scott
Thank you for the fantastic review!
I'm very glad we provided you with an excellent level of service, and we will aim to keep this up!
Kind regards,
Bradley
Very good service as always.
March 31, 2026
Reply from Zip Water UK
Good morning Anon,
I hope you're well,
Thank you for this brilliant review!
I'm very proud that we have consistently delivered the quality of service we aim to provide out customers to you! We will aim to keep this up!
Kind regards,
Bradley
Great quick service
March 31, 2026
Reply from Zip Water UK
Good afternoon Anthea,
I hope you're well,
Thank you for this great review!
It's great to hear that we provided you with efficient and quality service we aim to deliver! We will aim to keep this up!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Arthur,
I hope you're well,
Thank you for leaving this fantastic review!
I'm glad that our engineer, Calum, was punctual and friendly, this is how we expect our team to behave! I will pass this onto him and his manager!
Kind regards,
Bradley
Diagnosed and solved our issue quickly
April 2, 2026
Unprompted review
Reply from Zip Water UK
Good morning Robert,
I hope you're well,
Thank you for taking the time to leave this brilliant review!
I'm glad to hear that we were able to diagnose and resolve the issue you were facing, and we hope to continue to deliver this level of service!
Kind regards,
Bradley
Efficient, reliable, knowlegable
Tony always does a thorough job and provides me with the necessary information on the cause of fault. Always lets me know when he will be arriving which is a big help.
March 31, 2026
Reply from Zip Water UK
Good morning Bonnie,
I hope you're well,
Thank you for this great review!
I'm glad to hear that Tony delivered the exceptional service that we aim to provide. I will ensure this is passed onto him and his manager!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Paul,
I hope you're well,
Thank you for taking the time to leave this brilliant review!
I'm glad that we could deliver the efficient service we aim to provide! We'll aim to keep this up in the future!
Kind regards,
Bradley
I rang for a engineer and he came
March 15, 2026
Reply from Zip Water UK
Good morning Rory,
I hope you're well,
Thank you for the great review!
I'm glad that your experience with us was straightforward and we got your product back up and running!
Kind regards,
Bradley
Staffroom water boiler
Very pleased with the service that we received and would highly recommend to others.
March 20, 2026
Reply from Zip Water UK
Good morning Barbara,
I hope you're well,
Thank you for this fantastic review!
We're very glad to hear that you're happy with our service, and hope to continue to keep up moving forwards!
Kind regards,
Bradley
Great Service
friendly, professional at every point, quick turn around from initial call to job complete.
well done
March 20, 2026
Reply from Zip Water UK
Good morning Adrian,
I hope you're well,
Thank you for taking the time to leave us this great review!
We always aim to provide a friendly and efficient level of service, and I'm glad this has been the case for you!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Da'Vanya,
I hope you're well,
Thank you for once again leaving us an outstanding review!
I'm very happy to see that we are still delivering on the excellent service we set out to provide, and will continue to strive towards this!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Neil,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that we were able to repair your product, and did so in a timely manner!
Kind regards,
Bradley
The operative was fast and efficient
The operative was fast and efficient, does a fast and professional job.
March 12, 2026
Reply from Zip Water UK
Good morning Sheryl,
I hope you're well,
Thank you for taking the time to leave us this fantastic review!
I'm glad that our engineer could provide the level of service that we aim to deliver!
We will aim to maintain this moving forwards!
Kind regards,
Bradley
Great quick service.
March 11, 2026
Reply from Zip Water UK
Good morning Rachel,
I hope you're well,
Thank you for leaving us this great review!
I'm glad that we could provide you with the efficient and quality service we aim to achieve. We will aim to keep this up!
Kind regards,
Bradley
As Far as I am aware everything went…
As Far as I am aware everything went well I was advised well in advance of the service taking place, we had a Suffolk Cricket meeting taking place at the time and the engineer was able to service the heater with no problems
March 11, 2026
Reply from Zip Water UK
Good morning David,
I hope you're well,
Thank you for taking the time to leave us this review!
From the comments you've left, it sounds like you had a very positive experience with us and our service engineer, however the rating given does not reflect this. I wondered if there was anything about your experience that would have led you to give us the 1 star rating you have?
Kind regards,
Bradley
They keep you informed
They keep you informed throughout the booking process and the technician was friendly and knowledgeable.
March 10, 2026
Reply from Zip Water UK
Good morning Ian,
I hope you're well,
Thank you for this great review!
I'm glad that our communication is clear, and the engineer who attended was able to share his knowledge with you!
We will try to keep up this level of service!
Kind regards,
Bradley
Good service
March 17, 2026
Reply from Zip Water UK
Good morning Constantin,
I hope you're well,
Thank you for providing this fantastic feedback!
I'm glad that we are providing the good service we expect, and we will try to maintain this moving forwards!
Kind regards,
Bradley
I highly recommend Zip Water UK.
I highly recommend Zip Water UK.
The customer service is excellent and I get regular service reminders, which allows me to make appointments when convenient for me.
March 10, 2026
Reply from Zip Water UK
Good morning Elaine,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that our customer service and communication are meeting the standards we would expect, and that you would recommend us based on these!
We will aim to keep up this level of service!
Kind regards,
Bradley
Reply from Zip Water UK
Good afternoon Studley,
I hope you're well,
Thank you for taking the time to leave us this fantastic review!
I'm glad the we are delivering the excellent and efficient service that we aim to provide to our customers, we will aim to keep up this quality moving forwards!
Kind regards,
Bradley
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