The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun"... See more
Company replied
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Review summary
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Reviews shaping this summary
Outstanding levels of service, 10 years in and our Hot Tap keeps working perfectly. Zip have gone above and beyond on two separate occasions when called out to service our tap (did I mention 10 years... See more
Company replied
Communication was excellent throughout the process. The technician Billy was very competent and carried a difficult installation without any fuss to a very high standard. We have another cool/hot... See more
Company replied
Had a Zip tap for well over 20yrs now, and we had a new kitchen fitted and up upgraded our Zip tap, Peter the engineer was great, nothing too much trouble, on time, good communications all along the w... See more
Company replied
Company details
Written by the company
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Contact info
Norfolk, United Kingdom
- 0345 6 005 005
- specify.zipwater.co.uk
4.6
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very friendly engineer.
Very friendly engineer.
Explained what he had done, and what was going on with our ZIP tap. He was quiet and respectful of the working office he was in.
March 6, 2026
Reply from Zip Water UK
Good morning,
Thank you for taking the time to provide us with this great feedback!
I'm very glad to hear that the visit you had with our engineer, Michael, went so well and he acted in the way we expect.
I will ensure that this gets passed onto him and his manager!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Barry,
I hope you're well,
Thank you for taking the time to leave us this review! I'm glad that the service we provide is to a really good standard, and we will aim to keep this up!
Kind regards,
Bradley
The engineer was very helpful and did a…
The engineer was very helpful and did a great job.
March 4, 2026
Reply from Zip Water UK
Good morning Fiona,
I hope you're well,
Thank you for taking the time to leave us this great review about our engineer!
I can see that this is in relation to your visit with Scott, so I will ensure this is passed onto him and his manager!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Atul,
I hope you're well,
Thank you for taking the time to leave this great review!
I'm glad that we could provide your the excellent service we aim to deliver, and that you found our booking system easy to use!
Kind regards,
Bradley
Great communication
Great communication, on when the engineer was attending and what the issue was and what has been to correct it.
March 2, 2026
Reply from Zip Water UK
Good morning Emma,
I hope you're well,
Thank you for taking the time to leave this brilliant review!
I'm very glad to hear that our communication has been clear and effective throughout the process!
We will aim to keep this up moving forward!
Kind regards,
Bradley
Communication with the Office and with…
Communication with the Office and with the engineer calling me before coming to site and solving a problem really efficient service
March 9, 2026
Reply from Zip Water UK
Good morning Gareth,
I hope you're well,
Thank you for taking the time to leave us this fantastic review!
I'm glad that our communication throughout the process was clear and the service itself was efficient and rectified the issue!
We will aim to keep this up!
Kind regards,
Bradley
It was great but I have already…
It was great but I have already completed a review.
Thanks!
March 2, 2026
Reply from Zip Water UK
Good morning Tracy,
I hope you're well,
Thank you for taking the time to leave us this great review, again!
I'm glad that we are keeping up the great service we delivered before, and we will try to keep this up!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Rachel,
I hope you're well,
Thank you for taking the time to leave us this fantastic feedback!
I can see that Lee was the last engineer to attend to your product, so I will pass this onto him and his manager so we can praise his efficient work!
Kind regards,
Bradley
Knowledgable engineer
The engineer arrived on time and completed all I asked him to do.
March 5, 2026
Reply from Zip Water UK
Good morning Janet,
I hope you're well,
Firstly, thank you for taking the time to leave us this great review!
I can see that our engineer Joe attended to you most recently, so I will ensure that this feedback is passed onto him and his manager!
Kid regards,
Bradley
Anthony always does a brilliant job 👍
March 6, 2026
Reply from Zip Water UK
Good morning Rick,
I hope you're well,
Thank you for taking the time to provide us with this great feedback about our engineer Anthony!
I'm glad that he has been providing the level of service we aim to deliver continuously. I will ensure this gets passed onto him and his manager so that we can praise this great work!
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Richard,
I hope you're well,
Thank you for leaving this review!
I'm glad we could leave you happy with your product! We will aim to keep this up moving forwards!
Kind regards,
Bradley
Friendly approach from the engineer
Friendly approach from the engineer. Attention to detail. Provided verbal, detailed information on the repair carried out.
March 3, 2026
Reply from Zip Water UK
Good morning Cas,
I hope you're well,
Thank you taking the time to leave us this review!
I'm glad that our engineer Greg provided the professional and friendly service that you expect, we will aim to continue to deliver this moving forwards!
Kind regards,
Bradley
Got the boiler working!!!
February 26, 2026
Reply from Zip Water UK
Good afternoon Sue,
I hope you're well,
Thank you for taking the time to leave us this review!
I'm glad to hear that we could get your product back up and running and you're now able to continue to enjoy to use it!
Kind regards,
Bradley
Turned up at the correct time did the…
Turned up at the correct time did the service and politely left
February 24, 2026
Reply from Zip Water UK
Good morning Mr Peter,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that we arrived as scheduled, and completed the service efficiently. We will aim to continue to deliver this level of service!
Kind regards,
Bradley
Too expensive
March 2, 2026
Reply from Zip Water UK
Good morning Paul,
I hoe you're well,
Thank you for taking the time to provide us with this feedback.
We review our prices annually based on suppliers cost and the demand for services, as well as other external factors. If the pricing does not meet your expectations, I would recommend speaking to your local sales representative. If this might interest you, please do get in contact with our office and they can advise who this would be.
Kind regards,
Bradley
The taps here are excellent.
February 27, 2026
Reply from Zip Water UK
Good afternoon Samantha,
I hope you're well,
Thank you for taking the time to leave this feedback!
I'm glad to hear the the product you have are reflective of the quality we aim to deliver, and I hope they continue to be of excellent use to you!
Kind regards,
Bradley
Astronomic service costs and unreliable
Initially we loved our tap and we were paying the very expensive servicing costs each year. This year, after paying over £300 to get it serviced we were told the compressor had run out of gas and Zip cannot fix this so they condemned the tap. Felt like we paid £300 to have the engineer arrive and disconnect the tap and we got none of the service fee back even though we used no new parts or filter. Customer services were unhelpful and just said we wouldn’t get any money back. The one concession they could do was to offer £150 off a brand new tap but at £3000 it did not seem worth it. We will not be staying with Zip and will find an alternative company’s water tap. As an aside the Zip products at work always break as well so not a reliable company.
March 5, 2026
Unprompted review
Reply from Zip Water UK
Hi Sarah,
I hope you're well,
Thank you for taking the time to provide us with this feedback.
I have requested some information via Trustpilot to help look into this, however we have not had a reply. Could you please look at replying to this request?
Kind regards,
Bradley
Reply from Zip Water UK
Good morning Lisa,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that we could provide the punctual and professional service we strive to deliver. We will aim to continue to meet this standard.
Kind regards,
Bradley
Disappointing
Engineer was polite and courteous. No issues there. However 5 days later we have the same problem with the tap. Then someone can't come out for two days.
February 24, 2026
Reply from Zip Water UK
Good morning Chris,
I hope you're well,
Thank you for taking the time to provide us with this feedback.
I do apologise that your product went back into fault after our first visit. Our engineers are tasked with completing a "first time fix" on all their visits, and if this is not the case then we look into what prevented this.
Kind regards,
Bradley
Swifts and professional services.
February 23, 2026
Reply from Zip Water UK
Good morning Gzim,
I hope you're well,
Thank you for taking the time to provide us with this feedback.
I'm glad that we could deliver a service that is of the quality and in the timely manner that you would expect. We will aim to continue to meet these expectations.
Kind regards,
Bradley
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