SpeedCubeShop Reviews 6,513

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their satisfaction with various cubes and accessories. Many consumers also commend the fast delivery service, noting that their orders arrived quickly and in perfect condition. The customer service team receives frequent accolades for being helpful, responsive, and proactive in resolving issues, ensuring a smooth and pleasant experience for most users. However, some customers experienced issues with delayed shipping, with a few mentioning that their orders took longer than expected or that items were backordered. A small number of reviewers also reported receiving damaged products or having problems with order fulfillment, such as incorrect shipping addresses or difficulties with free shipping options.

What people talk about most

Product

Consumers generally express high satisfaction with the products, frequently highlighting their quality and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the impressively fast shipping,... See more

Quality

Users describe positive interactions with product quality. Customers consistently praise the solid quality of... See more

Customer service

Customers consistently report positive experiences with customer service. Reviewers highlight the support... See more

Order

Reviewers highlight positive aspects of order experiences. Many customers express satisfaction with the... See more

Based on these reviews

Rated 5 out of 5 stars

I placed an order on January 7th, and while it reached the EU quickly by the 14th, it unfortunately got stuck in customs and stopped updating. I was worried it was lost, but the SpeedCubeShop support... See more

Rated 5 out of 5 stars

I made an order on December 30th, and despite their attempt for my request for them to try to make it arrive before my competition, January 4th, it arrived the day before! but, that's completely fine!... See more

Rated 5 out of 5 stars

amazing service! I bought some stuff from SpeedCubeShop and the process went very smoothly! even when I contacted customer service to check on my order, the quality of the service was very nice. keep... See more

Rated 5 out of 5 stars

My son is an avid cuber, and we bought this cube for his birthday after he did a lot of research to find the best one. When we discovered that a magnet had broken off inside one of the corner pieces... See more


Company details

  1. #5 of 26 best companies in Toy Store
  2. #15 of 48 best companies in Game Store
  3. #19 of 103 best companies in Hobby Store

Written by the company

Speed cubing's most trusted speed cube retailer since 2009. Free shipping and easy returns available. Based in the USA & Canada.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I recently bought the MoYu 15x15 and…

I recently bought the MoYu 15x15 and had a few problems, but the support team helped me quickly. I’ve bought cubes from SpeedCubeShop before (not on this account), and they were always excellent quality. I definitely recommend this shop!

November 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!

Through no fault of SpeedCubeShop's or my own, my order's shipping address was entered incorrectly. Once I realized the error, I reached out and heard back soon from Steve S. I went back and forth with Steve for a few days, trying to come up with a solution.

My experience with Steve is exactly what I aim for in my own Customer Support role: fast responses, friendly and professional language, a proactive solution presented to the customer for consideration, and the willingness to have an ongoing conversation to get to the best result. This wasn't the easiest situation, and Steve handled it beautifully!!

Ultimately, my order was returned, I was fully refunded, and I placed a fresh order. My nephew LOVES the gifts he received. Thank you, SpeedCubeShop!

September 26, 2025
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Rated 5 out of 5 stars

Quality product & fast shipping

We have been ordering from SpeedCube for years--- gifts for our son & his friends. Products are high quality and durable, shipping is fast and trackable. He is excited about the Advent Calendar this year as a way to build his collection.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

5+ stars easily!

They are very friendly and helpful and have great quality cubes. My son loves getting cubes from Speedcube Shop, and has really excelled! Thank you guys! 5+ stars easily!

November 24, 2025
Unprompted review
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Rated 5 out of 5 stars

My order was tracked as delivered incorrectly

My order was tracked as delivered. I never received my product even though I paid shipping insurance.
Company did nothing to remedy my problem.

Update: The company reached out and completely fixed my issue.

November 17, 2025
Unprompted review
SpeedCubeShop logo

Reply from SpeedCubeShop

Hi Kenneth,
We replied to you, requesting that you verify your delivery address. You never replied to us so we have been stuck. Please reply to us and we will proceed from there.

2025/11/16: You continue to ignore our emails and phone calls along with Trustpilot's emails requesting your order information. We cannot help you if you do not communicate with us.

Rated 5 out of 5 stars

As always my order was delivered very fast

I recently ordered a Gan 3x3 cube for my grandson. Every cube that I have purchased for him has been excellent. Wouldn't buy a cube from anywhere else. Great products with wonderful customer service! Love speedcube products.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Definitely need to shop here for your…

Definitely need to shop here for your Rubik’s cubes. There’s a wide selection and laughably cheap prices. You can spend a lot of money if you want to, but you can also walk away with a big smile when you purchase the cheapest items. Fast delivery and smooth cubes.

October 8, 2025
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Rated 1 out of 5 stars

i hate speedcubeshop

November 12, 2025
Unprompted review
SpeedCubeShop logo

Reply from SpeedCubeShop

Sorry to hear that, Kyle. We have no record of any emails or purchases under the name Kylie Schlimgen. If you did actually shop with us and there is something we can assist you with, we encourage you to contact us so we can have the opportunity to make things right.

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