Speedshift Logistics Reviews 

The staff at the end of the phone were really helpful. delivery took 4 business working days to arrive from SCOTLAND to the midlands on the economy option.

Laura no more needs to be said

Very good communication collected when said and delivered when said payment was made very easy recommend to anybody

I needed to return a metal shed. I thought pallet meant that Speedshift provided a pallet for my parcels to be collected. Customer service charged me an admin fee for canceling. Told me I should have read the terms and conditions. She was rude.

The collection company messed up and there was a delay, and our customer was threatening to cancel the order. What mattered was that when I rang Speedshift I got hold of someone straight away, who worked on the problem until we got it sorted. We all know that delays or traffic issues happen in life, what matters is what you do about it. Full marks to the Speedshift team for great customer service!

Good clear price, collection was very quick and the delivery was exactly when I was told. Great service

Easy booking process. Was able to accommodate our pick up and drop off instructions where others were not prepared. Picked up on time and delivered when expected. Excellent service all round

Pick up was prompt and efficient. Driver was polite and friendly. When I had a query it was dealt with swiftly with a phone call.
Items arrived at their destination in a timely fashion. Overall I was very pleased with the service and would recommend to others.

Excellent communication, very helpful, no hidden costs: will use again

It's very rare in this mad world of logistics and make sure that promises are kept.

After using countless courier companies who promise you that deadlines will be meet and consistently let you now with excuses.

Speedshift is a rare company that genuinely cares about it customers. Emily is without doubt the best customer advisor I have ever come across. She patient, kind, thoughtful and above all, commited to high level of customer service.

Can't recommend this company enough.

Thanks Emily for being awesome.

I booked a collection for Monday with 6 days notice and paid up front a fair price. The pallet was not collected and I was not notified until the seller contacted me. I called Speedshift the next day to be told it was due to be collected on Tuesday. It was not collected for a second time putting me in an awkward situation with the seller. I contacted Speedshift again on Wednesday and asked for a refund via email. I had no response so I called them again to be told it should have been collected but until it reached a main warehouse they couldn’t tell me for definite. I was told it would also be approximately one week before delivery and I asked if I could be told the delivery date and updated so I could plan for it to be received . Six days later while at work, I received a call from the delivery driver to say he was outside my property with the pallet. I had to leave work urgently to receive the pallet. A very frustrating experience overall with really poor communication and customer care. The impression I am unfortunately left with is a company that nobody knows what is going on with zero communication and customer service that could have been avoided with a few phone calls or emails.

Very friendly and efficient team. Great price and service.

As promised collected and delivered on time ,no fuss and a fair price with no damage. Very pleasant experience

Fantastic fast service, easy booking process and very sensibly priced, will definitely be using again 100%
Speedshift Logistics you deserve an award for customer service 5 star all the way

Easy to book through the website. put in measurements of pallet to be collected and date arranged for collection. pallet collected at specified date and time. received phone call to say oversized pallet and extra £50 charged, not impressed as sized had been specified at time of booking. Other than this all went well. Reasonable price and good service.

Fantastic company
First class ,lovely to be able to speak to someone . Boooked collected the same day , I will not use another pallet company
First class service

Their delivering is speedy, prompt and good customer service.

It was good to call and get through to someone straight away who was able to help and arranged collection and delivery over the phone for a competitive price. Thank you.

I needed to send a half pallet 250 mls with an outboard engine on it. The whole process from booking to delivery was smooth, quick and hassle free.
The only thing that could improve the service would be live tracking information.

This company is the most unprofessional…
This company is the most unprofessional poor example of a courier company with absolutely no customer service.

I arranged for an aquarium to be collected from an address in Exeter and delivered to nottingham.

The driver that turned up at the collection point didn't know it was an aquarium and even though I paid for extra packaging , turned up with a roll of clingfilm.

In the end the depot manager in Exeter cancelled the order and it was arranged I get a refund.

It took weeks and 3 unanswered emails to their accounts department, with no feed back or contact at all, and then some money just appeared in my account, minus a £12 fee , Even though the cancellation was not my fault I am being penalised.
The only person who comes out of this well is Laura, who worked hard, but everyone else involved has been insensitive, unprofessional and truly awful customer experience. I would NEVER recommend this company to anyone