Speedyhen Reviews 6,360

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 913 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the promptness and efficiency of the delivery service, often highlighting the excellent packaging that ensures products arrive in pristine condition. Many people also appreciate the competitive pricing, finding items to be good value and often cheaper than other well-known retailers. The overall service, including communication and tracking, is frequently described as outstanding, making it a preferred choice for many. However, some customers occasionally experienced issues with damaged items upon arrival, suggesting that while packaging is generally excellent, it could sometimes be more effective. A few other people also felt that the company's response to these damages, such as offering a discount on a damaged item instead of a full replacement, was unacceptable.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast and quick... See more

Product

Consumers find product to be positive, often praising the quick turnaround from order to delivery and the... See more

Price

Users describe positive interactions with price, consistently finding them to be great, excellent, and very... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed and efficiency, with many... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent condition of books upon... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always impressed with Speedyhen's promptness and especially the packaging. When you shell out for a nice hardback art book you don't want it sent in some flimsy cereal packet envelope. Speedyhen's pac... See more

Rated 5 out of 5 stars

Repeat customer who keeps coming back! The quick turnaround from placing an order to receiving a well packaged book is excellent. Prices are great too!

Rated 5 out of 5 stars

I must praise this company's staff from top to bottom. I was in need of a specific workshop manual and needed asap so we had the whole bank holiday weekend to work on this engine. Unfortunately we h... See more

Rated 5 out of 5 stars

I am always delighted with the speed and efficiency of Speedyhen. All I order from them comes brand new, very well packaged and undamaged and arrives in 2 days time. They also keep me well informed fr... See more


Company details

  1. Book Store

Written by the company

Hatched in 2009, Speedyhen has earned a reputation for providing fast, dependable, and exceptional service. We are proudly one of the UK's leading online retailers for books, music, movies, and more! Our commitment to offering competitive prices and ensuring products are readily available has made us a trusted name in the industry. Our dedicated customer service team is always ready to assist, making Speedyhen a top choice for online book and entertainment retail. Explore our vast selection today and feel free to reach out with any questions - we’re here to help!

Speedyhen.com

Written by the company

FREE UK DELIVERY
We offer FREE UK standard delivery on all orders placed on www.speedyhen.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer experience

Fast free postage, competitively priced books, in a lot of cases better value than Amazon. Excellent customer service and prompt responses to queries. I feel this company values and care about customer experience.

April 29, 2026
Rated 5 out of 5 stars

Outstanding.

Very fast order turnover (Despatched within hours of order being placed and arrived in 2 days). Brilliant/competitive pricing, especially considering free UK shipping. Packaging wasn’t anything outstanding but did the job. Highly recommend, will definitely order from SpeedyHen in the future! :)

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

A reliable firm to deal with

A reliable firm to deal with. Books are reasonably priced with a very good next day delivery price.
I've started using Speedyhen due to the poor packaging at Amazon.
However my first order arrived very poorly packaged for the size of the book I ordered. The weight of the book split the packaging.
I contacted Speedyhen who apologised.
My second order has arrived very well packaged so will continue using Speedyhen.

April 16, 2026
Rated 1 out of 5 stars

Received book damaged

Received book damaged, informed Speedy Hen straight away. Customer Service initially asked for photos of damage which I provided immediately. Next day decided to offer 20% off which was unacceptable, as I thought I was buying a new book in perfect condition. Since emailing to decline this 20% off, heard absolutely nothing. The hardback book I ordered wasn’t cheap. Will need to try and get my money back via PayPal now. Had used Speedy Hen for years, but this has put me right off now. Won’t be using them again. Company is not good to deal with at all if a problem arises.

May 8, 2026
Unprompted review

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