Sherri at Spellbound Wigs is nothing short of AMAZING!! She knows everything- really! She does! So very helpful in taking time to understand your needs and providing excellent feedback based on your... See more
Company replied
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Review summary
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Reviews shaping this summary
Store owner Sherri truly cares about her customers from the moment she carefully packages your wigs with her own personal touches through every step even after you receive them to ensure your really h... See more
Company replied
Awesome experience! Fast shipping and communication every step of the way but even better is EXCELLENT PRICING and personal service with any questions on style, for, colors. So much better than those... See more
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Buying Clearance items from Spellbound means that they'll be shipped within 24 hours or less. Amazing service. Clearance items mean that Sherri tried on the item, that's all, brand new until she put... See more
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Company details
- #1 of 11 best companies in Wig Shop
- #1 of 54 best companies in Hair Product Store
- #1 of 10 best companies in Headwear Store
Written by the company
At Spellbound Wigs, we believe that wearing alternative hair should be an exciting and joyful experience no matter your journey. Our mission is to empower women to look and feel beautiful, and we offer many options that help you do just that. Whether you are seeking alternative hair solutions due to hair loss or just jumping on the celebrity fashion trend, we want to help you look and feel your very best. For those suffering from hair loss, we understand. We are here to help you navigate the world of alternative hair and find solutions that will make you feel more confident. We are here to guide and teach you so that you can get the most out of your experience and we pride ourselves on offering the best customer service in the 505 and beyond! It is our privilege to serve you.
Contact info
12000 Constitution Ave NE, Suite G, 87112, Albuquerque, United States
- 5058598047
- help@spellboundwigs.com
- spellboundwigs.com
4.9
Excellent
598 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent customer service
Excellent customer service. I felt prioritized as a customer and managed to even gain knowledge about certain types of wigs. I'm definitely going to be a purchasing my wigs at Spellbound.
February 20, 2024
Unprompted review
Reply from Spellbound Wigs LLC
We love educating our clients! We want you to be happy and we feel that the more knowledge you have, the easier it is to find pieces that meet your individual needs. Thank you for shopping with us!
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Wigs are appropriate for every skin…
Wigs are appropriate for every skin colour and inclusive of all age groups.
November 15, 2023
Unprompted review
Reply from Spellbound Wigs LLC
Yes, we are sure to maintain a wide selection of wigs for everyone! Thank you!
Every time I order with Spellbound
Every time I order with Spellbound, I get accurate updates on shipping. Occasionally I’ve ordered products on back order, there is always a representative who keeps in touch with me, alerts me of any changes. My wigs are essential to me, I only count on Spellbound!
February 12, 2024
Unprompted review
Reply from Spellbound Wigs LLC
Thank you so much for your trust! We believe communication is key and we will always make sure you are up to date on what's going on with your orders. I'm so glad that you know you can count on us! ❤️
Great Customer Service
Customer service was very quick to respond to questions. Fast delivery and wig was in perfect shape.
February 4, 2024
Unprompted review
Reply from Spellbound Wigs LLC
We're so glad to hear you had a great experience! Thank you for shopping with us!
Just a really great company
Just a really great company. Good communication. Good prices. Have several purchases from them and always pleased.
January 30, 2024
Reply from Spellbound Wigs LLC
I'm so glad to hear it! Thank you so much!
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Excellent customer service
Mishap , wig I ordered was sent to old address . I called ,got a new wig overnighted to my new address . All wigs from spellbound are beautiful and I’m 100% satisfied . I will only use their company .
January 29, 2024
Reply from Spellbound Wigs LLC
I'm so sorry for the mixup Sue, but I'm glad we were able to get you taken care of. Thanks for your understanding and for shopping with us!
As promised
All 3 wigs I've ordered have arrived quickly and in excellent condition. No disappointments.
January 27, 2024
Reply from Spellbound Wigs LLC
I'm so glad to hear that you have had great experiences. Thank you so much for shopping with us!
Spellbound wigs is magic
As far as I'm concerned, Spellbound Wigs did everything possible to make my purchase a terrific experience. The live sales are really informative and fun, the website is user-friendly, and the customer service is absolutely fantastic.
January 13, 2024
Reply from Spellbound Wigs LLC
Thank you so much for the feedback! 💜
Great prices and fast shipping!
January 3, 2024
Reply from Spellbound Wigs LLC
Thank you so much for shopping with us! 💜
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I received my Belle tress Montecito…
I received my Belle tress Montecito last week and it is gorgeous! Spellbound has great deals and awesome customer service!!!
January 1, 2024
Reply from Spellbound Wigs LLC
Thank you so much for shopping with us! I'm so glad to hear that you love it!
Personable, caring. Will gladly buy from again.
Great selection and always willing to help with any questions I’ve had. Products are always carefully packaged and gorgeous quality. This time was no exception.
December 15, 2023
Reply from Spellbound Wigs LLC
Thank you so much for shopping with us! We are always here if you have questions or need help. 💜
Exceptional Customer Service
Amazing quality with this iwig. Customer service was beyond exceptional and I couldn’t be happier.
December 7, 2023
Unprompted review
Reply from Spellbound Wigs LLC
I am so thrilled about how much you love this piece! I knew you would and I'm so glad you are happy. Thank you so much for your trust.
Very nice .professional..
December 1, 2023
Reply from Spellbound Wigs LLC
Thank you so much for taking the time to leave us your feedback! We appreciate your business!
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Excellent Service
This is my go to company for wigs. They have excellent customer service and are so kind!
November 27, 2023
Reply from Spellbound Wigs LLC
Thank you so much Dina! We appreciate you so much!
Belle Tress topper
I ordered a topper and received the wrong color , however after contacting Spellbound Wigs they emailed me a return label to return and told me they were sending the correct color.
I received the correct color and love it. Yes mistakes happen , but they corrected it and were very apologetic. Will definitely order from them again.
November 16, 2023
Reply from Spellbound Wigs LLC
We are so sorry for the mixup, but we appreciate that you gave us an opportunity to correct the issue. We will always take care of you! 💜
Attention to Detail
Shipping was super fast and my package came beautifully wrapped. Wig was in perfect condition. Willow by Henry Margu is beautiful. The fibers are soft, the hairline is perfection. 10/613GR is a beautiful color.
November 23, 2023
Reply from Spellbound Wigs LLC
Yay! We love fast shipping and purple paper. 💜 I'm glad you love your new piece, Willow is a great one for sure! Thank you so much for shopping with us!
Great company!
Great customer service on the live chat, and super fast shipping! I will buy again!
November 7, 2023
Reply from Spellbound Wigs LLC
Thank you so much! ❤️❤️❤️
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Great Customer service
The lady who helped me wanted to make sure I ordered the color best for me and spent time texting me the color ring
She even called the supplier to make sure they still carried the color I wanted (they dont anymore-oh well)
Fast delivery. Will order from them again. Very nice people
October 16, 2023
Reply from Spellbound Wigs LLC
Thank you so much for giving us the oppportunity to help you! We appreciate your business and we are happy you had a great experience. Thank you for shopping with us!
CUSTOMER SERVICE 5 🌟
There was an issue with a wig I received. I contacted them and with expediency the problem was rectified and a new one sent out. TOP NOTCH customer service!!
October 8, 2023
Reply from Spellbound Wigs LLC
Thank you so much for your trust and for giving us the opportunity to take care of you. ❤️
Fast shipping
Fast shipping. Item exactly as described. Will purchase from again. Thank you!
October 1, 2023
Reply from Spellbound Wigs LLC
Thank you so much for shopping with us! We look forward to serving you again in the future!
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