Spencer's Reviews 

Just horrible..paid $15 for same day delivery only to receive my items the next day. Customer service was rude and not helpful. Never shopping with them again.

I ordered a lava lamp online. A couple weeks went by it never came. I called to find out why they told me they shipped it to the store but I was never notified. I don't have car that is why I ordered online to be shipped to my house. This was supposed to be a Christmas gift. I was having surgery that week so I asked for the store number customer service refused to give it to me. I wanted to tell them I would be there to pick it up as soon as I healed enough from the surgery. The customer service agent never offered to call the store for me to relay the message he said the order would be canceled if I didn't pick it up right away. So I went to the mall at Christmas time with sutures and steri strips, blood, black eyes. I looked like Frankenstein. To pick up my lamp that was supposed to be delivered to my house. They said they didn't get any shipment they had the lamp I wanted it's been in their store for months. In the meantime customer service canceled the order the same day I got there so they had my money tied up on my card so I couldn't even purchase the lamp. Now for the refund I waited 2 weeks and called them they said my money should be on my card any day now all the processing on their end was done. Another 2 weeks went by no money so I called them again for them to tell me call again tomorrow so when I did they said now I have to wait another 21 days they had a mix up on their end. These people are rude they lie and I will never again buy anything from them. I collect lava lamps I have a lot. I don't even know how many plus almost every one I know has been gifted a lamp from me. These big companies don't care how much you spend.

Ruby it’s very rude and told us not to shop there no more just cause we were exchanging stuff the manager Andrew was nice and fixed it and helped us out Ogden Utah

Bought two tshirts yesterday for Christmas. Got home and realized the Ink Tags were on them, and I have no idea how to get them off.
The only number available for Spencer’s is something called “guest services” as a 1-833 number. I asked “is the Spencer’s” she said “no. Its guest services”. I said “guest services for what” she said Spencer’s” rudely.
I asked if there was a number for the store and she said no, and eventually hung up on me.

We always have wonderful customer service in the store, but whoever you have working for “guest services” has not provided the same experience.

It’s Christmas in 3 days, and now I have to go all the way back to the mall (about $38 in cabs) wait in line for another 25 minutes (as I did when I purchased the shirts yesterday) to have the security tags removed from a purchase I’ve already made.

Why isn’t there simply a store phone number? I know the in store staff would have been fabulous to deal with.

Spencer's used to be a great place, where you could buy quality items and get, at least decent, customer service. I made a purchase, and when my order arrived it was a completely different item than I ordered. I tried using their email, it sent me back a standard "we received your email and will contact you"... Blah blah blah. I never heard back from them, so...
Update: After contacting them in three different ways, I was sent the correct item. I have no idea which contact worked, since the only communication I got was an order confirmation. So my thoughts are, either they need to update their contact information, or they saw this review and decided to fix it because of it. I'm still very unhappy that there is no way to just let them know you got a wrong item on the returns page, since it's not a returnable item

I bought shirts from Spencer’s at the mall in north bay Ontario and they left the sincerity tag on it and it didn’t make the Alarm go when I left which isn’t normal. We had to use a knife to pry it open and it left a big hole in my shirt. Not impressed what so ever

Was purchasing shirts today with a coworker for Pride at the Kitsap Mall location. Cashier behind the register asks me repeatedly about why I don't intend to shop in the future after I decline joining the rewards program, and hounds me, accusatorially asking me if I know what the ACLU is and implying I'm homophobic. I'm literally trans and was buying Pride items with my friend. Now FOR SURE will never be shopping there again. 0/5 if possible.

Contacted them to change an incorrect order,could not get a human on the chat then i received an email telling me they could not fix issue..they are awfull..no customef service at all. They dont even bother to fake it. No wondef their stores are closing,they suck

Took my online order and money. Order confirmation said would be shipped in 3 days.
8 days later, after many calls, customer service sarcastically says to me "It's only been 8 days, geez." Offered NO update otherwise. I was told it would take 24-48 hours to even get a warehouse to give me am answer. I asked to cancel the order and was hung up on.
11 days later, there is no update. No record of my request for cancellation. No update on where my order is or if it was processed.
I asked to cancel my order AGAIN. The customer service representative refused to do so AGAIN. Claimed it takes 24-48 hours to get an answer. I pointed out that it had been over 72 hours since my last inquiry so that was clearly untrue as she had no definitive answers for me.
The company refuses to deliver what I paid for, refund me or let me cancel the order.

Don't shop here. They sent me the wrong product 3 times. Don't deal with these bozos.

I ordered a backpack from the website on a Friday. I paid for Overnight shipping which "estimated" it arriving on the following Monday. The shipping cost was almost as much as the backpack. I understand with the weekend it's not going to be exactly overnight. Get order confirmation, stating that it has shipped, but no tracking available yet, Cool. Monday arrives, no backpack. Get an email with a tracking number. It hasn't even been dropped off with a carrier yet on Monday. Finally ships on Tuesday, expected arrival on Thursday. So 6 Days is overnight now, hmm. I contact Spencer's Customer Service to request a refund on the shipping charges and get told the shipping is expedited once the warehouse processes the order. If its late after that you need to contact Fedex, its not Spencer's problem. Sorry No Refund. FedEx? Why does my shipping tracking number take me to the USPS tracking website? Also it shipped Tuesday and is scheduled to arrive Thursday? How is that Overnight? So basically it will ship when they get around to it, when they feel like it. DO NOT PAY FOR ANYTHING OTHER THAN STANDARD SHIPPING. Take the free shipping if available. They can get away with what is essentially False Advertising by the inclusion of the "Estimated" in the Delivery Date. It's underhanded and borderline criminal behavior, and bad customer service. A complaint for USPS, my package was an hour away from my house on Wednesday, so It could have been here "Overnight" technically, but now its in Tulsa, Oklahoma for some reason....., so it looks like Thursday it is....maybe.

Place sucks. Can’t even get a nose ring that will close once it’s in ur nose. They charge way to much for stuff that doesn’t even work.

Had the best experience today at the Spencer’s in The Woodlands, TX mall.
Two employees who were absolutely friendly and helpful. I told them my needs on some items and they educated me making me completely comfortable and we laughed some. Not often a company has such helpful employees these days but Spencer’s has at least 2. So, I would like you to please give Becka and Dillion a great big thank you for a job well done.

I'm not sure where to start. Never will order from this company again. Merchandise is taxed and shipped separately. So charges are debited from bank separately. They apply a temp credit hold in the amount of the total balance of order. Separated transactions posted on my bank account several days apart from each other. If I had not been on my game with my bank transactions this would have easily caused me to over spend and go nto a deficit. I give their customer service a 50 out of 100. The 1st rep I spoke to about this confusing process was unconcerned and gave me the feeling I was taking up her time. The 2nd rep I spoke to about same delima concerning when will all associates charges ever clear my bank account, was more polite but gave inconsistent info and didn't leave me with the impression he knew his job 100%. I have no confidence in this online vender.

I wish there was an option for zero stars. Hands down the worst online buying experience I've ever had. Ordered two items that their website stated were "In-stock". I payed using PayPal and was charged immediately. The following day received an email that they have cancelled the order because items were in fact out of stock. The email stated you haven't been charged. That was a lie. I've exchanged 6 emails over the past 8 days, each one I'm being told allow 3-5 days for your refund. Still haven't received my money after 8 days. Spencer's Gifts are thieves, don't shop with them.

I bought a silicone back scrubber this January n because, I have a torn rotator cuff, I couldn't use this scrubber at all. So, I contacted the seller Spencertoysusa n he responded immediately n was very apologetic, also assured me that I would get a full refund! That made me feel great that he understood my situation. This is what I call "Excellent Customer Service"

I placed an order on 12/30/2022 at 11:00 pm(MST) , I expected overnight shipping as that is the option I chose to get the order 1/1/2023 or Monday at the LATEST. I paid $45.00 in shipping cost for this to be overnight. It is unbelievable and unacceptable to come find out it will take 4 days for the item to arrive. The whole reason i ordered specifically from their site is because this item is hard to get something overnight. I pay for overnight, I expect to get. Idc if your FAQ's say you don't ship on Saturday and Sunday, you should;ve not made overnight available (p.s I didn't know this till after ordering and contacting customer service)Overnight in my book, means priority. I feel ashamed that I had filled out a survey recommending this place and giving 10/10 across the board, however things have changed and left a sour taste in my mouth. You see, when something is expected and doesn't go the way its supposed to, there needs to be an alternative to resolving this matter. They gave no a zero flying bird to even try to. They choose to go with fed ex carrier for the minimum price because the holidays and their company wanted to save and make more money(makes sense). I WITHOUT A DOUBT did not pay the cost of overnight to have this item get to me on Wednesday. I should expect overnight for the price I paid. Your company should expect me to expect that standard and to provide that service at any cost or find a resolution. it is not silly of me to expect that. I requested a refund and contacted support numerous times, they failed to refund the overnight shipping I paid for. What a joke. I filed a complaint with the BBB because I will not let them continue to scam people like this.

Website was having payment problems, finally got it ordered and received the items and they were not packaged well. Jar I ordered was scratched up. Emailed customer service and its now been a week with no response.

I ordered a package on 9/26. I live in Hawaii. I know things take a while but I never had to wait a whole month for a package from any company. They told me my package won't arrive until 10/26. Wth. I've had packages come from NY that got here in 10 days. Why does it take Spencers a month? The math isn't matching. International shipping excuse. It's ridiculous. Definitely won't buy anything online from them ever again.