This an okay casino, however it doesn't offer the same caliber of bonus material as others I am vip on. Game selection could be better. Not bad, just needs work.
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To be honest they need to have more no deposit bonuses to draw more crowd and attention. So so casino in my opinion. Just too basic and no entertainment to draw me to it.
Company replied
I love SpinGenie! I have been playing it for about a year now, and I can honestly say the payouts are fast and painless once you're verified. However, there have been some glitches lately in a coup... See more
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The greatest part of this experience was the excitement of winning. Overall, I would give a rating of 9 out of 10. The only negatives for me were log in issues and fast reels gave me a headache. These... See more
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Company details
About SpinGenie Ontario
Written by the company
ONTARIO'S MAGICAL CASINO
Discover more than 5,000 casino games, including slots, table games and one of Ontario's largest live casino selections. Whether you're exploring new releases, discovering exciting features or finding your next favourite game, Spin Genie brings entertainment and variety together in one place.
DISCOVER MORE EVERY TIME YOU PLAY
Spin Genie is packed with innovative features designed to help you discover new games, track your progress and get more from your entertainment experience.
DAILY PICKS
Daily Picks brings together featured promotions, tournaments and seasonal events in one convenient place. Check in regularly to see what's happening across Spin Genie and discover new ways to get involved.
DISCOVER DAILY PICKSTOURNAMENTS
Take part in regular slot tournaments and see how you compare against other players. With a variety of formats and fresh events throughout the year, there is always a new challenge waiting.
PLAY TOURNAMENTSHOT & COLD GAMES
Use Hot & Cold to explore current slot trends across the site. Discover which games are running hot, which are running cold and explore new titles based on player activity.
EXPLORE NOWMY LEVELS
Track your progress as you play and move through a series of levels designed to recognise your activity. Every level achieved is yours to keep, giving you a clear view of your journey at Spin Genie.
LEVEL UPDISCOVER ONLINE SLOTS
Spin Genie is home to thousands of online slot games, from classic favourites to the latest releases. Whether you enjoy traditional slots, feature-rich adventures or innovative new titles, there is always something new to explore.
ONLINE SLOTS
Explore a wide range of slot games featuring exciting themes, engaging gameplay and innovative features.
EXPLORE SLOTSMEGAWAYS SLOTS
Discover Megaways games with dynamic reel layouts and thousands of possible ways to win on every spin. Explore popular titles packed with exciting features and engaging gameplay.
TRY MEGAWAYSLIVE CASINO
Experience authentic casino action with professional dealers, immersive game studios and a wide variety of live blackjack, roulette, baccarat and game show titles.
PLAY LIVEPLAY RESPONSIBLY
ENTERTAINMENT STARTS WITH CONTROL
At Spin Genie, we are committed to providing a safe and responsible gaming environment. We offer a range of tools and resources designed to help you stay in control of your play.
- Deposit Limits
- Reality Checks
- Time-Outs
- Self-Exclusion
- PlaySmart Information
- ConnexOntario Support
Gaming should always remain enjoyable. If you need support, resources are available to help.
PAYMENT OPTIONS AT SPIN GENIE ONTARIO
Written by the company
- SIMPLE. SECURE. CONVENIENT
- At Spin Genie, managing your account is simple. We offer a range of trusted payment methods designed to provide a smooth and secure experience for both deposits and withdrawals. Whether you're making your first deposit or withdrawing funds from your account, you can enjoy a seamless experience backed by trusted payment providers and industry-standard security measures. Most deposits are processed quickly, while withdrawal times may vary depending on your chosen payment method and financial institution.
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
DOWNLOAD THE SPIN GENIE APP
TAKE THE ENTERTAINMENT WITH YOU
Enjoy your favourite games wherever you are with the Spin Genie app.
Quick and Easy Access
Launch your favourite games in seconds and enjoy a seamless mobile experience.
Discover New Games
Browse thousands of casino games and discover your next favourite title.
Safe and Secure Play
Play confidently with secure payments, protected transactions and trusted gaming technology.
Whether you're at home or on the go, Spin Genie is always within easy reach.
CONTACT SPIN GENIE
Need assistance? Our friendly support team is here to help.
LIVE CHAT
Connect with our support team directly through Live Chat and get help when you need it.
EMAIL US
Have a question? Reach us anytime at: contact.ontario@spingenie.ca
REPORT A PROBLEM
Experiencing technical difficulties or having trouble using the site? Let us know and we'll investigate as quickly as possible.
Contact info
FIND YOUR NEXT FAVOURITE GAME
3.0
Average
856 reviews
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Reply from SpinGenie Ontario
Hi Jason,
Thank you for your kind feedback! We’re delighted to hear that you’re enjoying your experience with us. ✌️
If there’s anything we could do to make your experience even better and earn a full 5-star rating from you, we’d love to hear your suggestions. Your input helps us improve and continue offering the best possible service.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Kelly,
Thank you for your feedback. We are sorry to hear that your recent session was frustrating.
Please note that all of our games operate using certified Random Number Generator (RNG) technology. This ensures that every spin is completely random and outcomes are based purely on luck. Short-term results, including long losing streaks, are part of normal variance and do not reflect the overall fairness of the game.
We understand that losing sessions can be disappointing and appreciate you sharing your experience. We hope you have more luck in your future sessions.
The Spin Genie Team
Worst casino ever won’t even let me…
Worst casino ever won’t even let me complete my free spins keeps restarting. Betmgm is the best!
February 18, 2026
Reply from SpinGenie Ontario
Hi Singh,
Thank you for your review. We are sorry to hear about your frustration regarding the extra spins.
We have reviewed your account and can confirm that all of your allocated free spins were successfully played and completed. There is no indication on our system that the feature was restarting or preventing completion.
If you believe there was a specific technical issue during your session, please let us know the date, time, and game involved so we can investigate further for you.
The Spin Genie Team
Good experience
Good experience, cash out time could be quicker, other than that, great
February 17, 2026
Reply from SpinGenie Ontario
Hi Zhingis,
Thanks for sharing your experience! We're glad you had a good time. We’ll keep your feedback about the cash out time in mind.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Jayyy,
Appreciate the great feedback! It's awesome to know the free play bonus assistance made a difference.
The SpinGenie Team
User friendly and variety of games
February 17, 2026
Reply from SpinGenie Ontario
Hi Mtcd,
Good to hear you’re enjoying it! We're glad you like the user-friendly aspect and diverse game selection.
The SpinGenie Team
It's not easy to get lucky win..
February 7, 2026
Reply from SpinGenie Ontario
Hey Ivhiem,
Thank you for your review. We understand it can feel disappointing when wins are not coming through.
All games operate using certified RNG (Random Number Generator) technology, meaning outcomes are completely random and based on luck. As a result, wins cannot be guaranteed and experiences can vary from session to session.
We appreciate you sharing your feedback.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Naddington,
Glad you had fun with our games and enjoyed the fast cash outs!
The SpinGenie Team
Fantastic site love the games and great…
Fantastic site love the games and great customer service
February 10, 2026
Reply from SpinGenie Ontario
Hi Lotteryking,
Good to hear you're enjoying it! The games and customer service are something we're proud of.
The SpinGenie Team
I sent in documents that are suitable…
I sent in documents that are suitable you rejected them so not suitable for me thank you but no thanks I sent in the documents four times not once I made sure I had a full view of the documents I needed to send I'm a person smart human being it's also not my first rodeo doing this. So with that said since you think I'm not capable of doing such a task your sight I'm not interested in as far as I'm concerned not really a loss I was capable doing it elsewhere but just not on your sight go figure
February 5, 2026
Reply from SpinGenie Ontario
Hi Lori,
Thank you for submitting your documents. I can see that they were rejected because parts of the images were cut off and not fully visible.
When taking photos of your ID, all four corners of the document must be visible in the image. In the previous upload, some details such as the expiry date were not fully shown. The same applies to your proof of address. If the image is zoomed in too closely and only shows part of the document (for example just your name and address), we are unable to verify it. We need to be able to see the entire document clearly, thus, all the 4 corners of the document clearly visible and readable.
Please re-upload clear photos showing the full document from edge to edge, with all information visible and nothing cropped or covered. This will allow us to complete the verification without further delays.
If you require further assistance, contact us via live chat or email (Contact@spingenie.ca). We are always happy to help!
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Terry,
Thank you for your review. We are sorry to hear that you feel this way and appreciate the opportunity to clarify.
Our records show that promotional extra spins were credited to the account on 06/02/2026 at 00:16:26 and 10/02/2026 at 00:16:30. These were applied successfully on both occasions.
Additional offers and extra spins can often be found in the Daily Picks section, and we always recommend checking there regularly to claim any available rewards directly.
We wish you the best of luck in your future gameplay!
The Spin Genie Team
Reply from SpinGenie Ontario
Hi smgsmg_mm,
Nice to know you had a good experience with our bonuses! Thanks for sharing your experience!
The SpinGenie Team
This is the worst app to use I won…
This is the worst app to use I won money and couldn't withdraw it and they had some sort of rules you had to follow to Eben get it and I clicked on cancel the bonuses so I could with draw what I won it said 4 dollars and then 40 and some cents and as I clicked it all the money disappeared you can't talk to anyone cause all they give is a bot I put money into this stupid thing thinking I was getting somewhere do not waste your time putting any money into this and don't go for the promotions I had lost everything
February 11, 2026
Reply from SpinGenie Ontario
Hi Alma,
Thank you for your review. We are sorry to hear that this situation has caused frustration and confusion.
When a bonus is active on an account, any winnings obtained while playing with that bonus are considered bonus funds and are subject to the bonus terms. If a bonus is cancelled, both the remaining bonus balance and any winnings generated from it are removed in line with those terms. From reviewing your account, it appears that your real-money balance had been used prior to playing with the bonus funds (exactly how our bonus system works) and the winnings you are referring to were generated from the bonus balance rather than real balance.
We understand that this can be disappointing, and we appreciate that the process may not have been clear at the time. However, we have also escalated to the relevant department for further review. We will contact you by email once this has been completed.
Thank you for your patience while we look into this further.
The Spin Genie Team
Reply from SpinGenie Ontario
Hi Sierra,
Thank you for your review. I understand your concern about not seeing any bonuses available on your account.
I’d like to clarify that all available bonuses are located in the Daily Picks section of the app. This is where we display every bonus, reward, or promotional offer currently active for your account.
We always want your experience to be enjoyable and rewarding, and your feedback is valuable as it helps us improve. If you have any other questions, please let us know. We are always happy to help!
The Spin Genie Team
It's fastIt's easy friendly
It's fastIt's easy friendly, what's to choose from lots to do. Entertainment and very nice customer service
February 1, 2026
Reply from SpinGenie Ontario
Hi Josie,
Nice to know you had a good experience! Your enjoyment of our entertainment options and the friendly service means the world to us.
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Nick Wells,
Bosssss level feedback! Thanks for sharing your experience!
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Crystal,
Thank you for your review. I’m sorry to hear that your experience felt this way. We’d really like to understand what went wrong so we can look into it properly for you.
Could you please share a bit more detail about what happened? Whether it relates to gameplay, a bonus, deposits, withdrawals, or anything else, any additional context will help us review this for you and provide the right support. You can contact us via live chat or email (support@spingenie.ca). We will be happy to review and assist in any way we can.
We appreciate you taking the time to let us know and hope to hear from you soon.
The Spin Genie Team
Always free stuff exciting spins
February 2, 2026
Reply from SpinGenie Ontario
Hi Catlady,
Good to hear you're enjoying the free spins and exciting stuff!
The SpinGenie Team
Reply from SpinGenie Ontario
Hi Amy M,
Glad you had fun with the no deposit spins!
The SpinGenie Team
I love this website its awesome!
February 8, 2026
Reply from SpinGenie Ontario
Hi Krystal,
Glad to hear you're enjoying it! Thanks for sharing your experience.
The SpinGenie Team
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