Splitero Reviews 172

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, helpfulness, and supportive attitudes, making the entire process feel easy and comfortable. Many highlight the excellent service and customer support received, noting the clear communication and the team's ability to guide them step-by-step. The booking and overall user experience are consistently described as quick, easy, and efficient, with many appreciating the smooth and stress-free nature of their interactions. However, some customers also noted issues with communication breakdowns, receiving conflicting information, or experiencing delays in the process. A few people were dissatisfied with the lack of clarity and accountability, feeling that their concerns were not adequately addressed, and some mentioned being given the runaround or having to resubmit documents multiple times.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Service

Customers had positive experiences with service, praising the professionalism, informative process, and quick... See more

Customer service

People report positive experiences with customer service. Many customers praise the professionalism and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the process as... See more

Booking process

Clients share positive opinions on the booking process, often describing it as easy, quick, and smooth. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ease, confidence and comfort. You never know entering into important ventures like this how it will be handled and what problems will arise. I had my share in this case. But Mr Brandon Leary walked me... See more

Rated 5 out of 5 stars

Keyairra Perkins and Anthony Evett were my point people throughout this process. I received exceptional service from both of them. When I crunched the numbers they were generally less than I would... See more

Rated 5 out of 5 stars

I would like to start by giving thanks to Brenden Leary, and Eddie Murillo and everybody else that worked on my loan, I am very grateful to how attentive, clear, and helpful they all were with the pro... See more

Rated 5 out of 5 stars

The experience was very good. They go through the process with you step by step and were very professional. I especially enjoyed working with Eddie Murillo. He was very professional and personal, whi... See more


Company details

  1. #132 of 183 best companies in Alternative Financial Service

Written by the company

Splitero provides Home Equity Investments that allow homeowners to receive a lump sum of cash in exchange for a share of their home’s future value with no additional monthly payments. Our Home Equity Investment does not require income verification to qualify. Homeowners working with Splitero can keep their low-interest mortgages and their homes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 52% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Extremely Easy

I was nervous going into this since I was not familiar with the HEI process. The Splitero team were so helpful and easy to work with. Highly recommend this company!

March 18, 2026
Rated 4 out of 5 stars

Cali, David Hofmeir and Christine Hill

Some of your people, Cali and David Hofmeir were great, and solutions oriented. The ball got dropped in the paperwork process and this would not have come to fruition if you had not interceded. I suggest a training program on your post approval process team. I did not feel welcome or appreciated. All in all, a very good and occasionally frustrating process. I have already referred you. Thank you!

March 30, 2026
Rated 5 out of 5 stars

GREAT Experience

Everyone, that I dealt with, was pleasant, helpful and professional. Any questions, I had, were answered quickly. I didn't expect the process to go as quickly and smoothly as it did. I credit everyone involved for making that happen.

April 1, 2026
Rated 5 out of 5 stars

Patience

They make sure that every part of the process is complete, they will double check, and will answer any questions you may have. My process took a little bit longer but I was great full for that because they wanted to make sure nothing was wrong with the application.

February 4, 2026
Rated 5 out of 5 stars

Splitero is a great company and they…

Splitero is a great company and they stand by what they say. Excellent communication and timely service. We had a great experience. I urge everyone to educate themselves about the Home Equity Agreement Process before signing any documents. It is not like a normal mortgage, it's not for everyone. So do your due diligence, however it can be very useful. AAAAA+++++

March 9, 2026
Rated 5 out of 5 stars

The entire process was smooth

I applied for Splitero on-line in less than five minutes. I was pre-approved immediately. I was contact by a representative within ten minutes. The representative explained how it works and answered all my questions. I was then connected with a loan Processor and provided the information needed. That took about a week. After all required information was collected, it was submitted to Underwriting a couple days later I was fully approved. Note, no appraisal was needed. We then scheduled closing. I met a Notary at a coffee shop down the street and closed in fifteen minutes. Five days later the funds were wired to my bank. The entire process was less than four weeks. I can repay anytime within the next 24 years with no monthly payments. I have good credit and the faster you can provide the required documents the faster the process goes. My questions were quickly answered throughout, Response time was immediate or less than a day. I am now debt free except for my first mortgage and still have substantial equity remaining in my home. I am retired and on limited income due to rising costs of everything my monthly bills rose higher than my income; now I have residual monthly income and plenty of cash in the bank making interest. I should mention I tried HELOC, cash out refi and was turned down due to debt to income ratio. I highly recommend Splitero. The entire process was smooth. I thank Don (Advisor), Valerie (Processor) and Tiffani (Closer) for their excellent work and all others involved. 👏

February 23, 2026
Rated 3 out of 5 stars

The time that it took to complete…

The time that it took to complete each step of the home equity agreement process could have been more convenient. Not being able to get in touch with the person who is spearheading you through everything was nerve racking draining at times. Not being able to utilize more of my homes' equity was disappointing because the proceeds from my closing was not enough for me to pay down my debt and have anything left for home projects or any unexpected repairs. I was also displeased to find out that as soon as my closing was completed Splitero handed my files over (the next day) to RoundPoint Mortgage Servicing LLC for the servicing of my agreement with Splitero.

January 8, 2026

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