http://www.sportandleisureuk.com Reviews 

Unfortunately, I made the mistake of buying a product from this brand.

The item I purchased costs €600 and they mentioned that it will be delivered within 3–7 working days, but today is the 8th day and I haven’t received any delivery notification email or confirmation email.

I’ve sent emails numerous times over the past week, but they haven’t replied at all. Furthermore, their phone numbers definitely doesn't work. In short, I have been scammed. If you do not want to experience the same problem, stay well away from this brand.

I will also report this negative experience I have had to the relevant consumer protection bodies as soon as possible.

I brought a pool table delivered as they said on time red cloth black marks all over it all dark wood scratched to he'll big chip in wood sent em an email telling them nothing bck never use them again

Brilliant company ordered a pool came next day free delivery. Cannot fault this company ignore the bad review's people

If I could leave 0 stars I would, I ordered a trampoline for my sons birthday, it came I up it up the next day, the mat that you bounce on is so saggy that my 2 year old is nearly on the floor when sitting on it it’s that’s bad. I’ve emailed 3 times and no response and it’s been over a week, I’ve tried calling and the phone lines are down? My child’s birthday present is taking up space in my garden and can not be used, she’s just looking at something she really water but can not play in it.

The lack of communication is so poor not even an automated email has been sent, I will never use these again and don’t recommend anyone else to either.

I bought a trampoline the other day from this company and delivery was really quick. I don't have much to fault them on other than the mat we got with it is the wrong size. It's probably just human error, I get it. The only problem is I can't get hold of anyone to arrange for the correct mat to be sent and the one I have at the moment to be returned. I have sent them several emails including pictures and a video of the ill fitting mat but no one seems to reply. Is there any other way of contacting this company? Obviously, the phone number doesn't work. If it wasn't for the mat being the wrong size I would probably give them 5 stars. Some other contact info would be greatly appreciated, if anyone has any? TIA

We didn't have the wrong mat afterall, 4 of the poles were not marked and we put them in the wrong place! 🤦🏼‍♀️ They got back to us after sending them videos that they could see where the problem was. They have kindly replaced some of our springs that were overstretched.

Trampoline is fantastic, kids are having a great time on it and well worth the money. Also quick delivery.

They could maybe sort their phone issue though! 🙈

I was told the refund process would be started over a week ago, no communication since. Genuinely questioning the authenticity of this company now. I think I have scammed. Will be going through the bank now to try claim my money back.
Avoid this company like the plague!!! Nothing but con-artists

Two boxes of my delivery were sent to the wrong place I did email and received responses, sometimes human error happens and I believe it’s what’s done to remedy it that counts and in the end I received my product but, if they had a working number I could have called I would have give five stars. (Not everyone can email). My product came with all the parts in good condition , instructions where not correlating with the numbers on the bolts but I managed to put it all together.

Has this company gone bankrupt. Phone lines don’t work no one gets back to you on email. I paid for a pool table last week and have had anything back about delivery

Avoid Sport and Leisure UK at all costs. Their customer service is incredibly rude, unhelpful, and completely non-existent when it comes to actually solving a problem. They rely entirely on rigid technicalities to exploit their customers.
I returned an item to them, and they claimed it arrived outside their strict return window. Instead of doing the right thing, they outright refused a refund and didn't even bother to offer to send my physical item back to me. They just kept it.
Their only "solution" was to force a gift card on me with a stupidly short 6-month expiry date. Because life gets busy, that predatory expiration date passed, and now they completely refuse to let me use it.
Look at how they operate: Sport and Leisure UK currently has my money, they have the brand-new item back in their inventory to resell to someone else, and I have absolutely nothing.
Utterly disgraceful business practice and shocking customer care. Save yourself the headache and buy your parts from literally anyone else.

Very bad customer service, I have purchased a faulty Air hockey table, I have been waiting for a replacement fan since May, phone lines have been done over a month , This speak values as they are not able to respond to many emails, would not use this company again

After reading all the bad reviews I was super nervous about the purchase I made which was a 14ft trampoline . If I had read them first I probably wouldn’t have bought! But I am glad I did, the trampoline was delivered as advised on next day. No problems , delivery information and tracking provided. And while I appreciate the delivery company is 3rd party the driver was kind enough to carry the heavy parcels to the garden for me.
The trampoline is high quality and no concerns about it.

Pity I can't give them a ZERO. Their number doesn't work, ping pong email with someone named Aidan. I received box 1/2 of someone else's order, which turned out to be part of a huge heavy golf cage. My child didn't have the basketball hoop that I ordered for his birthday. I have been waiting for the incorrect order to be collected for weeks; it's been sitting on my porch. I asked again today for it to be picked up, or I'll get rid of it and got told to take it to Royal Mail myself if I can't be in or I'll get billed for it. What in the world, you sent the wrong thing, you get it picked up, why are you massively inconveniencing my life. I have filled in the online form numerous times asking for someone to call me but just emails back and forth. Terrible, ridiculous service. Will never order from this company again.

Order number #400096856
There is no way to contact this company on the phone BT is always fixing the their lines.

We placed an order for a pool table and table tennis table 12 days ago for our children’s charity, and we have still not received anything.

Communication has been extremely poor. Phone lines appear to be down constantly, and emails are either ignored or met with very vague, unhelpful replies when we do get a response.

For a company taking significant payments, this level of service is completely unacceptable. It raises serious concerns about reliability and whether the business is operating properly. At this stage, we are questioning whether this is a legitimate operation or simply a drop-shipping setup with no real customer support.

We are now considering further action to recover our money if this is not resolved immediately.

Would strongly advise others to be cautious before ordering

I thought I'd counter act some of these terrible reviews, I can only speak from the experience I've had.

I ordered a 28kg kettlebell from these sellers in the afternoon.

In the morning, it was in my possession.
What more could you ask for?

I'd certainly order from them again.

Absolutely appalling service from start to finish. I ordered a trampoline with a clearly stated delivery window of 8th–9th April and made sure I was at home both days to receive it. It never arrived. Not only that, but there was not a single attempt to contact me—no email, no message, nothing.

Then, to make matters worse, at 10:30pm on 9th April—after I had already wasted two days waiting—they casually updated the delivery date to 14th April without any explanation or apology. That is completely unacceptable.

This is a blatant disregard for customers’ time and basic expectations. If you can’t meet your own delivery promises, the bare minimum would be to communicate properly. Instead, this company chose to ignore the issue and leave me inconvenienced and frustrated.

Genuinely one of the worst delivery experiences I’ve had. Avoid at all costs.

Bought a new trampoline for my kids next delivery. Days later. No trampoline. Don’t reply to emails. And their phones are down. Working with credit card company to try get a refund. Poor kids are gutted. SCAM COMPANY. DONT BUY ANYTHING

Placed order and got order confirmation stating delivery will be 5 - 10 days. Not heard anything since. No update on the tracking information, no reply to any emails , and the phone lines have been unavailable for the past week so no contact can be made. This company is a scam!

Failed Deliveries
I have now taken three days of holiday to be at home to accept delivery of a pool table.
The company has not responded to any e mail that I send.
The phone lines are faulty!
To the extent that they have a voice mail,blameing BT

Dreadful customer service. Avoid. My Son received a quad bike for his birthday which stopped working. They said they would send a box for me to send it back so they could fix it. Months later I have not received the box and they are not responding to my email. Feels like a scam business. Avoid and spend your money elsewhere.

Bike chain snapped after after less than 3 months on bike . Never had this happen in 50 years of cycling. They’re simply not interested. Very very poor customer service. Just said consumable and hard luck Daft ………. It snapped on chain , not on joining link . So beware, if something goes wrong they don’t give a stuff.