William Hills were my bookmakers for many decades. I am not a big punter, perhaps betting just a few quid a month on horse racing. They used to be okay with friendly phone staff. Now they have an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute farce and fraudulent trader. i went with a 'big name' expecting better. No customer care at all the verification process is particularly bad when you want to withdraw your funds. A lot eas... See more
William Hill has some excellent offers, like refunds on horse racing bets when yours comes in second. Seems too good to be true? It is. Use those offers and you'll find yourself banned from all p... See more
I have been a football gambler with W.Hill for decades. In the past couple of years they have been constantly changing the football web page. No sooner have I got used to a new page layout but it chan... See more
You should know
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
iwantedto give -50these are absolute…
iwantedto give -50these are absolute crooks and they have a government licence avoid they allow you thru yr selections to take winnings but once you get on a winning streak they will throw the book at you absolute criminals with a licence thieves thieves and master thieves DO NOT BE TAKEN IN BY FANCY ADVERTS ON TV THEY ARE ALL CROOKS THE COMMOM MAN CANNOT WIN
Terrible
Google search offered a great deal on a match that day. Site basically made me join and then wouldn't put through bet before game started. Total con
Before signing up be aware that you…
Before signing up be aware that you have to give out your SSN to receive funds back. This is only specified in the FAQ and not during enrollment process. I suggest you find a different place to gamble your money.
If I could give this company minus…
If I could give this company minus stars I would! Refused to pay out a large win that my dad and his friend rightly won. The company claim the member of staff shouldn’t of let them put the bet on so won’t pay them their winnings. Disgusting company, greedy owners and should not be allowed to continue trading as a betting company! Will let you spend your money but won’t pay you your winnings!
William Hill..... Yawn....
As a bookie, ok, but I grow a beard each time I try to use their "Chat" which is supposed to be the quickest way to sort out the problem. Emails are usually dealt with after a few days! Bookies websites are always notoriously slow but William Hill's makes a snail look supersonic! Basically, I don't think they give two hoots about the punters. If I could give a minus score for customer service I would.
shocking got a winning bet but because…
shocking got a winning bet but because they say it's a loser no compromise or anything no wonder shops are shutting
Keep away from this casino they take of…
Keep away from this casino they take of me more then 4000£ all I get is 0 0 0
Don't play at William hill at all they are scambags keep safe everyone from this casino of the mafia in Malta
Just used William hill on London road…
Just used William hill on London road in southend and the customer service was abysmal, the person who served me I think was the manager and he tried his best to make me feel stupid. As a business that is closing shops you would think that they would try to make you feel welcome but it was the opposite stay away from William hill on the London road
why are hills so it take one 1 min for…
why are hills so it take one 1 min for me to access my account all the other betting site connect in less than 10 seconds why this delay maybe needs to upgrade software
Customer service is very poor
Do not use ..is very poor.go away from…
Do not use ..is very poor.go away from william hill
Strongly recommend people do not use…
Strongly recommend people do not use williamhill! I needed 1 team to go from 10 team acca had a cash out the whole way thro until it come to my last match! They suspended my cash out for the while match as they new the team I needed was getting outplayed! And ended up losing! So they will do all they can to stop you!! So DO NOT USE WILLIAMHILL!!!
William hill dont play fair, removing winning bets from account! Same race b365, skybet, unitbet, ladbrookes and coral paid the bet out as a winner. Shame on william hill
William hill dont have first past the post rule!
You settled a win bet then later took the winnings from the account.
Perfect ella past the post fair and square, a stewards enquiry after the race had been won, found that ella was a wrong weight and was later disqualified, so then winnings were removed from the account.
I choose a favourite ella to win, and it won, and william hill paid the account my winnings, surely its wrong to then remove the winnings for something which happened after the race, atleast return the stake of the bet due to the unforseen circumstances, to take a winning bet feels like youve mugged me off, then i find out my mate who uses skybet still has his winnings in his account and that they have a past the post rule. However to remove a winning bet fully without returning the stake is totally wrong, aint a punters fault if horse later turns out to be overweight.
Sportinglife. /racing/results/2019-08-13/fort-erie/538778/race-4-claiming
Live chat is really slow for getting replies, i placed a bet earlier today and your app duplicated the same bet, by the time live chat did something about it the race was over and even the race after next was about to start before i got off live chat. App issues, slow customer service, removal of winnings. William hill 👏
Utter crap
Utter crap. Thieves who hate people winning. Hopefully will soon go under
Had a security lock on my account for…
Had a security lock on my account for an unknown reason no one can tell me why all I keep getting told is complete and utter CRAP
I've been a customer with hills for…
I've been a customer with hills for some time now and unlike other bookies during my membership I have never had a free bet off them. Bookies like ladbrokes always offering free bets but not 1 of hills. Anyway I like the casino I only usually won a few times so no issues with the casino platform.
Yesterday won a tidy £300 for a deposit of £25 so proceeded to withdrawal. It now appears that no payments are processed over the weekend. Hills are meant to be one of the big 4 I was stunned when the CSA told me that my withdrawal request on Friday wouldn't go to my PayPal till Monday. So I'm now in the process of weeding out bookies that dont make fast payments via PayPal.
Another issue there is no cash out on each way bets again not following suit . I cannot support a bookie that does not make payments over the weekend that is just sheer madness.
Customer services are Brill playing platform on blackjack Brill but snail paced payout via PayPal is an absolute disgrace.
Avoid Will Hill at all cost
Avoid Will Hill at all cost
They are not what they used to be
I had an account with William Hill
I had an account with William Hill, (I closed it)
I put £50.00 on my account from a certain debit card. I won, did not fancy another bet so went to withdraw balance back to debit card I used to place £50.00 deposit.
It states monies must go back to original card you used. But that’s not so. It goes back to Card you place most deposits with.
Was talking to young lady when I did not agree with her she cut me off.
Rang back spoke to young guy gave same account username details as I gave young lady, “ no sir no account in that username, let’s try postcode”! Gave postcode as I did earlier to young lady sorry sir don’t have that postcode. What is happening in this world why do these companies play with us.
So I withdrew monies to whatever card and closed account.
William Hill you are crap 💩. I suggest people use their feet fingers hands whatever move away fro this type of company who treat us like the crap they already are.
BEWARE OF THESE BOOKIES ADVERTISE EACH…
BEWARE OF THESE BOOKIES ADVERTISE EACH DAY "WE PAY EXTRA PLACES" WHAT THE SIGNS DONT TELL YOU THAT IF THERE ARE WITHDRAW HORSES THEY DO NOT PAY OUT!
I BACKED THE FIFTH HORSE IN THE 2.30 AT ROYAL ASCOT IT SHOULD OF PAID 1/5 OF THE ODDS 16/1 BUT BECAUSE THE FIELD WAS CUT DOWN TO 14 (STILL DOUBLE FIGURES AND WITHDRAWN HORSES WERE PRICED AT 33./1 33/1 AND 12/1)
THEY REFUSED TO PAY OUT CLEARLY FALSE ADVERTISING IT SHOULD STATE THIS ON THE MASSIVE POSTERS THEY PUT IN THERE WINDOWS!! ALL THE POSTER STATES IN VERY SMALL PRINT IS TERMS AND CON APPLY AM TAKING THIS TO ADVERTISING COMMISSION
If I could give zero stars I…
If I could give zero stars I would.William Hill is the must untrustworthy bookie there is.
They have just started a new policy of banning and restricting any account that shows a profit over just 1 week.
If you like to bet £10 or £20 they will limit your account using their software to £0.15p.Yes I am serious they let you bet 15p .
When you call them and ask for a bet of 15p they say minimum bet £10(Which you cannot bet as you are restricted)
The worst part of it all is William Hill contact other bookmakers that you may have accounts with and tell them you are a winning customer.So those bookmakers instantly restrict your account to less that £1 a bet.
Please everyone tell your friends NOT to use Willam Hill because they guarantee to make sure you never have an account in profit and will call other bookies giving you name and details as a winner.
The Gambling Commission are in the pockets of the bookies and will do NOTHING to help you.
The good news is the word is spreading about this lowlife company and it's good to see their betting shops empty.
Just a footnote.When the helpline assistant said you are only able to bet 15p online on the horses/football etc they direct you to the FOBT vegas style roulette and Slot machines and tell you there is no restriction and you can bet unlimited.
William Hill are the first bookmaker to circumvent the new FOBT rules set out by the government and could not care less about the many many young working class youth who have committed suicide using their FOBT betting shop machines.
A lowlife Company that is able to stoop lower than a snakes belly.
AVOID and TELL ALL YOU FRIENDS.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
