SportsBreaks Reviews 107

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I’ve used SportsBreaks twice and both were hassle-free and great experiences. Most recently, I visited the new Everton FC stadium. The company advised me in good time that the date was changed, and... See more

Company replied

Rated 5 out of 5 stars

Great venue and food. The whole booking process and organisation was first class and would highly recommend it. The view from the seat was also first class. Something I’ll definitely be doing again in... See more

Company replied

Rated 1 out of 5 stars

Extremely inflexible cancellation policy which means even if a fixture moves months ahead of the game the company will keep a large proportion of your money if you can no longer attend. They did very... See more

Rated 1 out of 5 stars

Overpriced, prices increase all the time. How they justify almost £1000 for everton v palace (Feb 2024) is just ridiculous. 2 rooms at Holiday Inn express and 4 footy tickets. This similar package was... See more

Company replied

Company details

  1. Sport Tour Agency
  2. Tour Operator
  3. Travel Agency

Written by the company

SportsBreaks specialises in delivering unforgettable sports travel experiences to many of the world's most exciting sporting events including domestic and international football match breaks, premier league football, international and domestic cricket, formula 1, rugby, nfl and many more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

107 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

First time using this company

First time using this company and definitely will again. Booked tickets for Premier League darts in Brighton. Great hotel, great table seats together and all effortless on my side. Brilliant service.

March 6, 2025
Unprompted review
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Reply from SportsBreaks

Thank you for your review, your comments mean a lot to everyone here at SportsBreaks.

Many thanks,
Chelsea

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Rated 2 out of 5 stars

This guys suck a lot

This guys suck a lot. They’ve literally robbed me when i was forced to cancel my journey because they take 20% if trip is cancelled. That’s a lot. I will try to avoid them next time i need to attend a sports event in UK.

December 28, 2024
Unprompted review
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Reply from SportsBreaks

Hi Mu Qani,

Thank you for your feedback, and sorry to hear you left us a 2* review.

Our terms and conditions do outline the cancellation fees, and we do make all customers aware of these throughout the booking journey.

For more information, please visit https://www.sportsbreaks.com/Terms-and-Conditions/Terms-and-Conditions--Bookings-from-04042024-onwards

Thanks
Chelsea

Rated 5 out of 5 stars

Great trip

Great trip. Had an issue with my ticket being recalled. Got onto the emergency helpline and they sorted it out straight away. Amazing seats and seated together. 5 stars.

February 16, 2025
Unprompted review
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Reply from SportsBreaks

Thank you for your review, your comments mean a lot to everyone here at SportsBreaks.

Many thanks,
Chelsea

Rated 5 out of 5 stars

Great service and a really good value…

Great service and a really good value package to see Spurs v Elsfborg. All communications were as expected and tje customer service call was helpful and reassuring.

January 30, 2025
Unprompted review
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Reply from SportsBreaks

Thank you for your review, your comments mean a lot to everyone here at SportsBreaks.

Many thanks,
Chelsea

Rated 1 out of 5 stars

Would never ever recommend this…

Would never ever recommend this company, customer services is non existent. My son booked a Hospitality Package for the ManUtd vs Crystal Palace match staying at a hotel in Manchester for 2 nights pkg costing £1,200 not cheap. Sportbreaks failed absimally regarding the issuing of the tickets the match is on Sunday, as of 2pm today (Thursday) despite numerous emails/phone calls still awaiting the electronic tickets. In the end I had to contact ManUtd directly to find out what was going on. They couldn’t do enough for me and within 5 minutes on the phone my tickets arrived electronically. Why on earth didn’t Sportbreaks do this for me, after all my contract was with Sportbreaks not ManUtd. DISGRACEFUL service!!

January 30, 2025
Unprompted review
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Reply from SportsBreaks

Hi Frankie,

Thank you for your feedback.

I'm very concerned about your feedback here, and would like to reach out to you directly. Please could you send me an email using Chelsea.Hurst@sportsbreaks.com , so I can handle your complaint further and understand what's gone wrong.

Match tickets are issued 3-5 days before the game, and our Fulfilment Team issued these on Friday 24th January before 12 noon. All match ticket re-issue requests were sent to the club on Wednesday 29th January, so I'm keen to know why you didn't receive your match tickets.

I'll look into this for you further if you could please drop me an email.

Many thanks,
Chelsea Hurst
Head of Customer Experience

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

We had an absolutely fantastic experience thanks to Sportsbreaks.com! We booked the hospitality package for Manchester City vs Chelsea, and everything was exceptional from start to finish.

The food in the hospitality suite was excellent, and the service was top-notch – the staff couldn’t have been more helpful. We were even treated to a live singer in the suite, which really added to the atmosphere.

As for the match itself, the seats were unbeatable – 2nd row from the front! It made for such an unforgettable experience, being so close to the action.

Thank you to Sportsbreaks.com for organising such a brilliant package. We’ll definitely be booking again in the future!

January 25, 2025
Unprompted review
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Reply from SportsBreaks

Thank you for your review, your comments mean a lot to everyone here at SportsBreaks.

Many thanks,
Chelsea

Rated 5 out of 5 stars

Fab service and great tickets!

Was sceptical using this company as never used before. The customer service was excellent with my queries. Top quality package!! Bought for my son's 21st birthday. Well worth paying that bit extra. Will deffo use again.

January 20, 2025
Unprompted review
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Reply from SportsBreaks

Thank you for your review, your comments mean a lot to everyone here at SportsBreaks.

Many thanks,
Chelsea

Rated 5 out of 5 stars

Good experience at Goodison.

Booked for Everton v Peterborough in the FACup. All good, decent hotel and match ticket. Would use again.

January 9, 2025
Unprompted review
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Reply from SportsBreaks

Thank you for your review, your comments mean a lot to everyone here at SportsBreaks.

Many thanks,
Chelsea

Rated 5 out of 5 stars

Really helpful, positive experience and will use again.

I booked tickets for a Manchester United match through Sportsbreak.com as a Christmas present for my sons. I could not get tickets myself, I signed up, logged on but by the time my position in the queue could buy tickets there was only crappy items left (training sessions etc).

I found Sportsbreak through a web search and was initially apprehensive due to some reviews about issues with fixture changes. However, I went ahead and contacted them; their representative explained everything clearly, including the importance of event insurance and the probability of fixtures changing, so I decided to go ahead.

When the match was rescheduled from Sunday to Monday, their customer service team were really helpful. They changed my hotel booking to suit my updated travel. They happily answered any questions I had about transport etc.

TIP As part of the package they set up MUFC memberships for us but as I already had a supporter ID associated with my email address my ticket notification didn't appear on the app. SB told me to contact MUFC ticket office and I was able to get them to associate them with my existing supporter ID so the tickets appeared on the app.

The hotel they provided was excellent—clean, comfortable, with breakfast included, and located near the airport for our early morning flight.

Yes, I paid more than face value for the tickets, but I couldn’t have secured them myself, and the customer support was well worth it. I really like that their email is actually manned as opposed to a 'no-reply@'.

They clearly know what they’re doing and gave solid advice. I’ll definitely use Sportsbreak again for future.

December 30, 2024
Unprompted review
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Reply from SportsBreaks

Thank you for your review, your comments mean a lot to everyone here at SportsBreaks.

Many thanks,
Chelsea

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Rated 5 out of 5 stars

Great experience, no issues at all, very fast response time to any quetsions

We've booked two tickets to Everton v Wolves game to see good old Goodison Park for the last time. From the very beginning there were NO ISSUES at all. When Premier League announced that the game will be postponed to next day we got an email with two options - full refund or re-booking. We re-booked and everything was flawless. Good hotel, good seats (felt the atmosphere even before we sat in our seats). I'd recommend SportsBreaks's services to my friends and I'm already looking at next possible games (not only for football)

December 4, 2024
Unprompted review
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Reply from SportsBreaks

Thank you for your review, your comments mean a lot to everyone here at SportsBreaks.

Many thanks,
Chelsea

Rated 5 out of 5 stars

Smooth experience, no problems at all

Got tickets for the Liverpool vs Real Madrid Champions League game. Confirmation email was given two weeks before and tickets two days before the match. Everything went smoothly and had no problems checking into the hotel and getting into the lounge and seat. I also saw how some reviews mention the tickets being expensive, but if you book some time in advance, you can get extremely reasonable ticket prices. Would definitely recommend Sportsbreaks and would use it to book tickets again next time.

November 27, 2024
Unprompted review
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Reply from SportsBreaks

Thank you for your review, your comments mean a lot to everyone here at SportsBreaks.

Many thanks,
Chelsea

Rated 1 out of 5 stars

Extremely inflexible cancellation…

Extremely inflexible cancellation policy which means even if a fixture moves months ahead of the game the company will keep a large proportion of your money if you can no longer attend. They did very little to offer a suitable alternative or credit note and instead just pocketed £100 of my money. A completely disproportionate fee when they stood to lose very little - very unfair and not clearly advertised. Avoid at all costs. Ruined a 50th birthday gift.

October 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Last minute tickets for Spurs vs City…

Last minute tickets for Spurs vs City last night in the Carabao Cup. Took my mum to her first Spurs game at the new stadium. Easy booking process. Easy confirmation. Everything was so simple. Laura was extremely helpful with information via email offering great support and clarity. Tickets were great and my Mum absolutely loved it. Would recommend and use again.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Monza GP 2024. Cannot fault at all. Brilliant

I booked through SportsBreaks for the Monza / Italian GP 2024. I must admit I was a little dubious and I scoured the internet for reviews and wasn't 100% sure booking through a company would be the right thing to do but I absolutely cannot fault SportsBreaks at all. Everything ran so smoothly, from the friendly and warm/welcoming yellow t-shirts meeting us at arrivals and putting us on the coach, to the free doughnuts and helpful tips and timings printed in the hotel reception everyday to the transport to the circuits, to the transport back the airport it was all brilliant and absolutely perfect.
We had an amazing time and yes you probably do pay a little extra to book through a company like this but it was worth it 100% to just know everything was sorted for you and was so easy.
Lauren our rep was amazing, really friendly and welcoming and you could ask her anything anytime.

Great experience, do not hesitate to book with SportsBreaks.

September 1, 2024
Unprompted review
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Reply from SportsBreaks

Hi Faaye,

Thank you so much for your review. Providing a great customer experience for our customers is so important to us, so we're pleased you had an amazing time.

Hopefully see you at a future Formula1 break!

Many thanks,
SportsBreaks

Rated 5 out of 5 stars

Will be back!

Booked to go to Liverpool vs Bournemouth and was absolutely delighted from start to finish. The booking system was clear and easy and our hospitality was brilliant on the day. Will definitely be back. Also a massive thanks to Michael who's customer service is top notch!

September 14, 2024
Unprompted review
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Reply from SportsBreaks

Hi Chris,

Thank you so much for your review. Providing a great customer experience for our customers is so important to us, so we're pleased you had an amazing time.

We will pass on the feedback to Michael.

Many thanks,
SportsBreaks

Rated 5 out of 5 stars

Italian Monza Formula 1 Grand Prix trip

Well organised, friendly staff. Transfers to and from the Monza Grand Prix circuit were definitely needed. Lauren, James and Chelsea were all great and helpful and friendly. Sportsbreaks sent us goodie bags before our trip which was a very nice surprise and gesture and had very useful things in it. We would definitely book again through this company.

August 30, 2024
Unprompted review
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Reply from SportsBreaks

Hi Ceetal,

Thank you so much for your review. Providing a great customer experience for our customers is so important to us, so we're pleased you had an amazing time.

Hopefully see you at a future Formula1 break!

Many thanks,
SportsBreaks

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Rated 1 out of 5 stars

Sportsbreaks Cancelled my tickets 2…

Sportsbreaks Cancelled my tickets 2 weeks before the event and refused to offer a refund

August 3, 2024
Unprompted review
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Reply from SportsBreaks

Hi Ben,

Thanks for your review, and we're sorry to see this is a 1* rating.

We would like to highlight that we asked for the guest details on your booking several times and you were unable to provide these. We are unable to accept TBA names, or blank guest names. We provide all guest information to our club partners as part of our operational processes and health and safety regulations which we must adhere to.

As you were unable to provide us with genuine guest details, we had no other option but to cancel your booking. In line with our terms and conditions, there are cancellation fees depending on how soon your event is.

https://www.sportsbreaks.com/Terms-and-Conditions/Terms-and-Conditions--Bookings-from-04042024-onwards

We will also not tolerate abusive language or behaviour towards our staff members.

Sportsbreaks.com

Rated 5 out of 5 stars

Great customer service!

I was trying to book three tickets online for a football match/hotel for this October and the website was glitching a bit. I was worried that tickets would no longer be available so I decided to contact Sportsbreaks by phone to see if I could book the tickets/hotel that way. The customer support consultant was absolutely amazing and she went above and beyond to book the tickets! Thank you :)

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Lancashire Lightning vs Derbyshire…

Lancashire Lightning vs Derbyshire Falcons tickets through this company.
We purchased for the Sportsbreak terrace and what a great day we had.
View was fantastic, service at the bar fantastic and the sportsbreak staff that welcomed us were brilliant. To top it off we had free drinks voucher each and food.
This is the company to use for your sporting event purchases I will definitely be looking to book with them again.

June 2, 2024
Unprompted review

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