Customer service has been great. For a large coverage area where accurate border lines are not critical, the collar is good. For keep out zones or wanting accurate border lines, the coverage is rath... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The SpotOn Fence literally changed our lives as a family. We live in a wooded area and our dog can roam freely and stay on our 5 acres without going on our neighbors land. Before getting SpotOn our d... See more
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I live on a 5 acre plot, bordered by a busy street on one side. My backyard has a small fenced enclosure insufficient for an energetic dog to get enough movement. The Spot0n system allows me to be... See more
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We purchased a SpotOn collar for our 5 month old Basset Hound puppy, honestly with low expectations, after returning several other GPS fence collars. Boy have we been surprised! The fence line accur... See more
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Company details
Written by the company
SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.
SpotOn’s Five Star Guarantee
Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
This includes:
[90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.
[Accident Forgiveness]
Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
[Free Dog Training]
Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.
[1 Year Warranty]
Covers manufacturing defects.
[Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.
Contact info
Manchester, United States
- 1.603.488.1504 or 1.833.952.1960 (toll free)
- support@spotonfence.com
- spotonfence.com
4.1
Great
948 reviews
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Replied to 99% of negative reviews
Typically replies within 48 hours
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I have a headstrong dog
I have a headstrong dog and a large property. My SpotOn unit was easy to set up and use. It is comforting to let Peanut out without an escape ever.
September 8, 2026
Reply from SpotOn Fence
Peanut being able to roam the property off-leash while giving you peace of mind is what SpotOn is all about. Thank you for your review!
I’ve asked for assistance and got AI
I’ve asked for assistance and got AI, I asked to cancel my subscription and got nothing. Please cancel it
August 19, 2026
Reply from SpotOn Fence
Hello Chris. To cancel your subscription, visit https://spotonfence.com/account to login and click on the Manage Subscriptions button. Then, select the order number for your subscription, and you'll see the "Cancel my subscription" option under your billing details.
Thank you for your patience, and we’re sorry the auto-response was not helpful. As a small team, we use tools that let us auto-respond to common, easy-to-solve issues so we can spend more time 1x1 on trickier support calls. We clearly missed the mark during your recent exchange, so we’ll use this as an opportunity to review our system and ensure it provides appropriate advice.
It's really simple to set up and use
It's really simple to set up and use. My dogs adapted to the fencing system very quickly, and now even if collars are off the stay on our property.
September 8, 2026
Reply from SpotOn Fence
Thank you for sharing your review of the SpotOn collar. We are glad to hear your dog now stays on the property and that the system gives you much-needed peace of mind, knowing your dog is safely contained outside.
We bought 3 collars and here is my…
We bought 3 collars and here is my take: I really like the ability to set up and save multiple boundaries, the tracking option which notifies if your dog has escaped and help find them. My issue has been that one of the original collars stopped working within a month. The customer support team was very helpful and replaced it with a “refurbished” collar, which stopped taking a charge after 2 weeks. The buckles are also very flimsy and break fairly easily. We only use the the collars for 3 months out of the year, when we are Maine and have replaced 4 buckles. Overall, I am not sure they are worth the money.
September 8, 2026
Reply from SpotOn Fence
Thank you for taking the time to provide such thoughtful feedback about your experience with SpotOn. We're glad to hear you appreciate the flexibility of creating multiple fences and the added peace of mind our tracking features provide.
We're sorry, however, that you've experienced repeated issues with charging, collar replacements, and broken buckles. We understand how disappointing this must be, especially after investing in three collars. While we're pleased our Support team was helpful, we recognize that the ongoing reliability concerns have affected your overall experience.
We truly value your feedback and would appreciate the opportunity to review these issues further. Please contact our Support team at support@spotonfence.com, available seven days a week, or call 603-488-1504, Monday through Friday from 8 AM to 5 PM and Saturday from 9 AM to 12 PM Eastern Time. We'd be happy to help explore a resolution.
Excellent and reliable alternative to fencing
So far we are very pleased with this GPS fence. There is some drift, but we have set the fences accordingly to keep our dog safe. This collar has allowed our very rambunctious, high prey drive dog the freedom to run our 3.5 acres. The frustration he was experiencing before having this freedom was beginning to cause undesirable behaviour. Now he is very respectful of the boundaries, responds better to our recall commands and best of all is safe from the road and stays out of the horse paddocks. It has been a win-win solution. The collar and app make set up easy. Adding additional boundaries to a fence has allowed me to train our dog to stay out of the riding area when horses are working in there - great flexibility! Customer service has also been fast, efficient and super helpful.
October 20, 2026
Unprompted review
Reply from SpotOn Fence
Thank you for sharing such a wonderful experience! We're thrilled to hear that SpotOn has given your dog the freedom to explore all 3.5 acres while helping him respect his boundaries and stay safely away from the road and horse paddocks. It's especially rewarding to hear how that freedom has positively influenced his behavior and training!
We're also glad you're enjoying the flexibility of creating additional boundaries and that our Support team has been helpful along the way. Thank you for trusting SpotOn to be part of your dog's adventures. We love hearing about success stories like yours!
Your collar works great
Your collar works great, without it I couldn’t have my gs Lexi. She’s a little overly protective and your fence keeps her in check.
September 8, 2026
Reply from SpotOn Fence
Thank you for sharing your experience and trusting SpotOn to help keep Lexi on the property while allowing her to roam freely. Should you ever need assistance, the team has you covered!
Boundaries Move, Satellite Very Out of Date
We bought a large wooded property 3 years ago, made a clearing and a driveway in the property and built a house on the property that is still not reflected on the satellite image making it VERY challenging to draw a boundary. Even in forest mode, the boundary lines change so substantially that the dog gets alerted when she is in a perfectly safe area. The collar seems to have negative reaction around our metal roof and other things that set it off, utterly confusing the dog who has a general idea of the boundaries. If the collar is not on the charger inside, it also goes off.
September 8, 2026
Reply from SpotOn Fence
Thank you for sharing your experience. We're sorry to hear about the challenges you've had creating your fence and the unexpected alerts your dog has received. We understand how frustrating and confusing this can be, especially after the work you've put into establishing a safe boundary.
The satellite imagery in our app comes from Google Maps, and unfortunately, we cannot control when those images are updated. You can contact Google Maps to request an imagery update. In the meantime, we recommend walking your fence boundary rather than drawing it in the app, as this can help improve accuracy when creating your fence.
Metal roofing and other structures can also interfere with GPS signals, which may cause unexpected alerts. We'd appreciate the opportunity to review your fence setup and help address these concerns. Please contact our Support team at support@spotonfence.com, available seven days a week, or call 603-488-1504, Monday through Friday from 8 AM to 5 PM and Saturday from 9 AM to 12 PM Eastern Time. We're happy to help!
Reply from SpotOn Fence
Thank you for your review.
Professional, helpful staff
Very easy, friendly conversation, easy to understand instructions. Fixed the problem.
August 18, 2026
Reply from SpotOn Fence
We're glad our team made the process easy, provided clear guidance, and resolved your issue. We take pride in providing friendly, helpful support, and we're glad you felt that in your experience. We truly appreciate your kind words and support!
Amazing!!!!
Amazing product! We moved onto 6 acres with a pond and our dog has never been happier. The setup and training was super easy, the fence setup was simple and most of all the collar is reliable. Well worth every penny and I have told everyone how great it is!
August 17, 2026
Reply from SpotOn Fence
Thank you for trusting us to contain your dog and provide you with peace of mind. We are so happy to hear you are loving the system and found it easy to set up. Thank you again for spreading the word about SpotOn and leaving a review.
Honestly this has not worked for me so…
Honestly this has not worked for me so far and it was a very expensive purchase. I think it leaves a lot to be desired. Would not purchase again and would not recommend.
August 17, 2026
Reply from SpotOn Fence
Thank you for sharing your feedback. We're truly sorry SpotOn hasn't met your expectations, especially given your investment. We'd appreciate the opportunity to learn more about the challenges you've experienced and see how we can help. Please reach out to our Support team at support@spotonfence.com or call 603-488-1504 so we can review your concerns and work toward a solution.
Reply from SpotOn Fence
Thank you for sharing your feedback and review of the SpotOn collar.
Cletus took to the training right away
Cletus took to the training right away. easy set up. easy process.
September 8, 2026
Reply from SpotOn Fence
We are so happy to hear Cletus is enjoying his newfound freedom. Thank you for allowing us to help Cletus live a life unleashed!
Life Changing for your family and your pet
The SpotOn Fence literally changed our lives as a family. We live in a wooded area and our dog can roam freely and stay on our 5 acres without going on our neighbors land. Before getting SpotOn our dog would go on our neighbor's property and run off. It was a real problem. We have never had any issues with the collar, it works fantastic and we would highly recommend this product!
September 7, 2026
Reply from SpotOn Fence
We absolutely love hearing this! Knowing that SpotOn has made such a positive difference for your family means so much to us. It's wonderful that your dog can now enjoy the freedom to explore all five acres while giving you peace of mind that he's staying safely on your property. Thank you for trusting SpotOn and sharing your experience. We're so happy to be part of your family's adventures!
Wish it were faster
Nice when connected and the boundary works well. However it takes a bit to connect once off the charger. I feel as if you have to hold down on the power button to sync and then connect. Maybe I’m used to instant gratification but I don’t like that I have to keep connecting to the app and fence every time after I charge. I don’t have time for that.
September 7, 2026
Reply from SpotOn Fence
Thank you for sharing your experience! We're glad to hear the fence is working well, but we understand how frustrating it can be to reconnect after charging.
Once powered on and connected to GPS, the collar should resume containment using your previously selected fence without requiring you to reconnect to the app each time.
You only need to connect Bluetooth when changing your fence or collar settings, not for everyday containment. Bluetooth has a 30-foot radius, and if you or the dog walk away, the unit will disconnect, and you will need to reconnect when you're close by to change the fence or settings.
If you're experiencing delays or having to manually reactivate your fence after charging, please reach out to our Support team at support@spotonfence.com or call 603-488-1504. We'd be happy to help troubleshoot and make your experience easier!
Amazing
Amazing! Yes, there was a learning curve but my Great Pyrenees is so happy! He has 10 out of 20 acres to run. He runs about 45 minutes a day now! Its insane. He's so happy he's by the door every night to go to bed at 8:30 p.m. We are so grateful. I'm so glad I considered SPOT On for my dog instead of fencing. He's free!
September 7, 2026
Reply from SpotOn Fence
We absolutely love hearing this! It's wonderful to know your Great Pyrenees is enjoying the freedom to explore and getting so much exercise every day. It sounds like he's living his best life, especially with his own bedtime routine! Thank you for trusting SpotOn and sharing such a heartwarming experience. We're so happy to be part of his adventures!
We have a wooded lot and the fence…
We have a wooded lot and the fence works great. The only complaint would be that if I am trying to correct the dog manually, there is a little delay in the correction. If I can anticipate the need for the correction, then that works best but is not always possible.
August 14, 2026
Reply from SpotOn Fence
Thank you for sharing your experience! We're glad SpotOn is working well on your wooded property. We understand how frustrating delays in manual corrections can be, especially when timing is important. These commands rely on cellular connectivity, which can sometimes cause delays. If this continues, please reach out to our Support team at support@spotonfence.com so we can help. We appreciate your feedback and support!
I do like being able to let my dogs run…
I do like being able to let my dogs run around the yard but would be better if there was a remote. On of my dogs was going over to the neighbors yard when the weather wasnt great. Kept getting a notice that there wasn't a good connection
August 14, 2026
Reply from SpotOn Fence
Thank you for sharing your experience! We're glad to hear you're enjoying the freedom SpotOn gives your dogs to explore the yard.
While SpotOn doesn't currently offer a handheld remote, we appreciate your suggestion and will share it with our team. We'd also like to clarify that GPS containment and corrections work independently of cellular service, while remote commands through the app require a reliable, strong connection between your phone and collar.
We'd love the opportunity to look into the connection issues you've experienced. Please reach out to our Support team at support@spotonfence.com or call 603-488-1504 so we can help!
Do not recommend - Good while it lasted… but not long enough
Good while it lasted… but it was way too short for a very expensive collar. We purchased two collars. One charger broke within a couple months. It was replaced and it too broke within a month. Poor design - the power cable puts stress on the PCB, which causes the USB port to break off from the board with just the minor movements from plugging and unplugging the dog collar. Of the two collars, one had the active cellular plan. It worked well for the first year or so. Then (presumably after one of the many software updates) it stopped working properly and we didn’t even know it. The dog ran off and we couldn’t track her. Once we had her back we reset the collar and it seemed fine for a few weeks. (We received alerts and quickly found her when she chased the neighbor’s dog off our property.) But later we found she was gone again… no alerts, no tracking. When we got her back, the collar had over 50% charge but it was not working. So we daily checked the status before we let her out. If the virtual fence was down, she was happy to wander off. Less than 2 years from purchase the collar is dead. It would show 100% charged but die immediately after it was taken it off the charger.
August 31, 2026
Reply from SpotOn Fence
Thank you for taking the time to share your experience. We're very sorry to hear about the repeated difficulties you've encountered with your chargers, collar, and tracking features. We understand how concerning it must have been when your dog went missing and you were unable to track her, especially after previously relying on the system.
The issues you've described with charging, unexpected shutdowns, and inconsistent tracking are certainly concerning, and we'd appreciate the opportunity to investigate further. We'd like to review your collar's performance, previous replacements, and troubleshooting history to better understand what may have occurred.
Please contact our Support team at support@spotonfence.com or call 603-488-1504. We'd welcome the opportunity to review your concerns and explore available options to help resolve this for you and your dogs.
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