Customer service has been great. For a large coverage area where accurate border lines are not critical, the collar is good. For keep out zones or wanting accurate border lines, the coverage is rath... See more
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Review summary
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The SpotOn Fence literally changed our lives as a family. We live in a wooded area and our dog can roam freely and stay on our 5 acres without going on our neighbors land. Before getting SpotOn our d... See more
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I live on a 5 acre plot, bordered by a busy street on one side. My backyard has a small fenced enclosure insufficient for an energetic dog to get enough movement. The Spot0n system allows me to be... See more
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We purchased a SpotOn collar for our 5 month old Basset Hound puppy, honestly with low expectations, after returning several other GPS fence collars. Boy have we been surprised! The fence line accur... See more
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Company details
Written by the company
SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.
SpotOn’s Five Star Guarantee
Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you.
This includes:
[90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you.
[Accident Forgiveness]
Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found.
[Free Dog Training]
Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer.
[1 Year Warranty]
Covers manufacturing defects.
[Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.
Contact info
Manchester, United States
- 1.603.488.1504 or 1.833.952.1960 (toll free)
- support@spotonfence.com
- spotonfence.com
4.1
Great
948 reviews
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Replied to 99% of negative reviews
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Excellent customer service
Excellent customer service. Very kind and knowledgeable! The reduced have great support and work very well.
September 3, 2026
Reply from SpotOn Fence
Thank you for your review and feedback.
it worked very well for me
it worked very well for me. I’m in kind of a wooded area. I’ve got quite a large fence that I set up and it has worked flawlessly no complaints. It’s an excellent product.
September 3, 2026
Reply from SpotOn Fence
Happy to hear you're loving the system and that it's allowing your dog to explore the property unleashed. The team is here if you have questions or need assistance.
Service is sketchy and rarely tracks my…
Service is sketchy and rarely tracks my dog when it counts. Only keep it because occasionally it does track him. Does not contain him at all. The shock does not slow him down. Yes we did the training several times. Advertising is as fence anywhere. Should say anywhere that has cellular service that aligns with their providers.
September 3, 2026
Reply from SpotOn Fence
Thank you for taking the time to share your experience. We're truly sorry SpotOn hasn't provided the peace of mind you hoped for. We recognize how much time and effort you've put into training your dog, especially after going through the process multiple times, and we understand how discouraging it must be to keep experiencing containment and tracking issues.
We'd also like to clarify that GPS containment works independently of cellular service, while real-time tracking and escape notifications require a reliable cellular connection for both the collar and your phone. GPS satellites alone control containment and corrections.
We genuinely want to help you and your dog have a better experience. Please contact our Support team at support@spotonfence.com or call 603-488-1504. We'd welcome the opportunity to take a closer look at what's happening and work with you toward a solution.
My SpotOn collar has a partial failure
My SpotOn collar has a partial failure. The vibration feature will disable the collar. Customer service was fantastic. I felt that Julia advocated for me. While I'm disappointed that the collar experienced a failure and the offer made by Spot On didn't satisfy my need...I recognized the outstanding customer service. I am still able to use the collar without the vibration feature for now.
September 1, 2026
Reply from SpotOn Fence
Thank you for taking the time to share your experience. We're sorry your collar experienced an issue with the vibration feature, and we understand your disappointment with the available resolutions.
Our team offered to have your collar sent in for inspection and potential repair, but we understand that being without it wasn't a practical option for you. We also discussed a certified pre-owned Nova collar at a reduced price of $499, though we recognize your concerns about not being able to reactivate your original collar as a backup if needed.
We're especially glad to hear that Julia made you feel heard and supported throughout the process. We'll be sure to share your kind words with her and the team. We appreciate your continued trust in SpotOn and remain happy to assist if you'd like to revisit any of the available options.
Worth the investment!
SpotOn has really allowed us to be outside stress-free with our dog, Sadie. She responds well to the beeping and quickly returns to her boundary. The app has been great at notifying us if she escapes or where she might be. We also use the collar with the fence turned off when we take her off-leash in the woods. Highly recommend.
September 1, 2026
Reply from SpotOn Fence
We love hearing that you have peace of mind knowing your dog can roam the property safely. Should you ever need assistance, we are here to help you and Sadie every step of the way.
GPS collar works pretty well
GPS collar works pretty well. To get the real benefit, you have to pay a subscription fee monthly unfortunately.
Also, the static correction was not strong enough for my dog, which meant I had to buy a separate collar to mainly correct them.
A few times I called for customer support. I did not really get much response.
For the price I expected more from the collar.
September 3, 2026
Reply from SpotOn Fence
Thank you for taking the time to share your experience. We understand how disappointing it can be to invest in a system with high expectations, only to find that certain features aren't meeting your needs. We're especially sorry to hear that you didn't receive the level of support you expected when reaching out for assistance.
We'd like to clarify that the cellular subscription is completely optional and is only needed for features such as real-time tracking and escape notifications. GPS containment, warning tones, and corrections function independently without a subscription.
Regarding static corrections, effectiveness can vary depending on factors such as collar fit, contact point placement, and your dog's training. We offer a complimentary 30-minute virtual session with a certified trainer who can help evaluate these factors and provide personalized guidance.
We'd appreciate the opportunity to learn more about your experience and review your previous Support interactions.
We encourage you to reach out to our team directly at support@spotonfence.com, available seven days a week, or call 603-488-1504, Monday through Friday, 8 AM–5 PM, and Saturday, 9 AM–12 PM Eastern Time. We'd be happy to work with you to address your concerns and help you get the most out of your SpotOn collar.
Good product with major flaw
Good product with a major flaw. I have been using it for my two dogs since 2019. The biggest flaw or miss is the lack of alert in the event my dog escapes breaching the zone. It happened the other day and I didn't know about it until I got notification when I opened the app the next day and a notification appeared.
In the event my dog escapes I should recieve a sound alert on my phone which does not stop until I turn it off ie Amber Alert
We are less than 10 minutes from a major highway. The tracking system is great however it is useless if you are unaware that your dog has escaped.
With today's technology I see no reason why such a feature cannot be incorporated into the system.
October 12, 2026
Unprompted review
Reply from SpotOn Fence
Thank you for being a SpotOn customer since 2019 and for taking the time to share your feedback. We understand how concerning it must have been to discover your dog had breached the boundary without receiving a timely notification, especially with a major highway nearby. We recognize how important reliable escape alerts are for your peace of mind.
We appreciate your suggestion for a persistent, audible alert that requires acknowledgment and will share this feedback with our product team. Escape notifications are available with an active cellular subscription, but their delivery can be affected by cellular connectivity and phone notification settings.
We'd welcome the opportunity to review why your notification was delayed. Please reach out to our Support team at support@spotonfence.com or call 603-488-1504 so we can investigate further.
Reply from SpotOn Fence
Freedom never felt so good! Thank you for your review.
Never had an escape from fencing
Never had an escape from fencing! even on 15 acres I can always locate my dogs when not insight.
August 25, 2026
Reply from SpotOn Fence
That's amazing to hear, and we are so happy you have found peace of mind and success with the system. If you ever need help or have questions, we are here for you every step of the way.
Reply from SpotOn Fence
We are so happy to provide your dogs with the freedom to roam, no matter where your adventures take you.
You lack the ability to explain when…
You lack the ability to explain when things cannot connect, also with your capabilities you should be able to offer a static correction in a key fob type application.
September 1, 2026
Reply from SpotOn Fence
Thank you for sharing your feedback. We understand how frustrating connection issues can be, especially when it's unclear what's causing them. We recognize the importance of clear communication when troubleshooting and appreciate you bringing this to our attention.
We also appreciate your suggestion for a key fob that allows you to deliver a static correction remotely. Feedback like yours helps us identify opportunities to improve our products and features, and we'll be happy to share your suggestion with our team.
If you're continuing to experience connection issues, please reach out to our Support team at support@spotonfence.com or call 603-488-1504. We'd be happy to help!
we are in a rural property
we are in a rural property, wooded, and the real time display of where our dogs are works some of the time. not all of the time. could be the dense leaf cover or dodgy cell phone coverage contributing to the dysfunction.
September 1, 2026
Reply from SpotOn Fence
Thank you for sharing your experience! We understand how important reliable tracking is, especially when your dogs are exploring a large, wooded property.
SpotOn uses GPS satellites to determine your dogs' locations, while the optional cellular subscription allows that location information to be communicated to your phone. For real-time tracking to work consistently, both the collar and your phone must maintain a reliable cellular connection. In rural areas, cellular coverage can vary, and dense tree cover or terrain may further affect signal availability. When the connection is weak or interrupted, location updates may be delayed or temporarily unavailable until communication is restored.
It's also important to note that cellular connectivity does not affect GPS containment, so your dogs' fences can continue functioning without cellular service.
We'd be happy to review your collars' tracking performance and help determine whether there are ways to improve your experience. Please don't hesitate to reach out to our Support team for assistance!
My dog well aware of the invisible fence
September 1, 2026
Reply from SpotOn Fence
Thank you for reviewing the SpotOn collar.
I have two dogs
I have two dogs, each with a collar. They go in and out at the same time and never cross the boundary. However, one collar has a good charge at the end of the day and the other is at 10% or below. Bothe are charged over night at the same time. I even switched collars on the dogs with same result. I sent information to customer service and they kept saying it was because of the dogs are acting differently. Nope.
So 3 stars.
September 1, 2026
Reply from SpotOn Fence
Thank you for sharing your experience. We're sorry to hear about the significant difference in battery life between your two collars, especially after you've taken the time to compare their performance and switch them between your dogs.
Battery life can vary based on several factors, including activity levels, GPS conditions, collar settings, and terrain. However, we understand your concern given the consistent difference you've observed between the two units.
After reviewing your previous interactions with our Support team, we see you chatted with an agent on September 16. During that conversation, our team requested an email address so we could follow up and request photos of the collar to help us investigate further and continue troubleshooting. Unfortunately, we haven't received a response to that request, so we haven't yet been able to complete the troubleshooting process.
We'd welcome the opportunity to pick up where we left off, review the information you've already provided, and determine what may be contributing to the difference in battery performance.
Please reach out so we can continue assisting you. Our Support team is available by email at support@spotonfence.com, seven days a week, or by phone at 603-488-1504, Monday through Friday, 8 AM–5 PM, and Saturday, 9 AM–12 PM Eastern Time. We look forward to hearing from you and working toward a resolution!
Customer support superior
Customer support superior. How to use the Spot On Nova collar and train dog was very well explained and videos helped. Support is provided when needed with courtesy and patience real live people!!
August 31, 2026
Reply from SpotOn Fence
Thank you for your review and feedback on the SpotOn collar. We are so happy to hear you are loving the system and the experience the customer support team has provided.
Containment portion works good
The containment portion of the fence works great, the tracking leaves a lot to be desired. It very seldom will tell me where he's at when I try and track him says that it has too week of a signal yet it's in an open area and good signal showing on the collar and the phone. But it does keep him contained within the boundaries and customer service when I needed a repair on the collar was very good and responsive so the only downfall is the tracking.
October 12, 2026
Reply from SpotOn Fence
Thank you for sharing your experience! We're glad to hear SpotOn is keeping your dog safely contained and that our Support team was able to assist you with your collar repair.
We understand your frustration with the tracking feature, especially when both your collar and phone appear to have a strong signal. While containment relies on GPS satellites, tracking requires both devices to maintain a reliable cellular connection. The signal status displayed in the app may reflect the last successful update rather than the current connection strength.
We'd appreciate the opportunity to review your collar's tracking performance and better understand why you're seeing these connection errors. Please don't hesitate to reach out to our Support team so we can investigate further and help improve your experience.
Customer service was great and they…
Customer service was great and they stood behind their product and helped me with my product.
August 31, 2026
Reply from SpotOn Fence
Thank you for your review and feedback. We're glad the support team could assist you and resolve any issues or questions you had about the collar.
Collars won't hold up more than a year. Only to be told that I need to buy another new and updated version of the collar
I've been trying to get help for collars that don't work because my dogs continually get out and all I'm being told is that I need to buy another collar when I have bought three collars from you guys in the last 2 years did you guys already replaced one free charge because there were issues with it and I'm having the same issues with the other one but I was told I need to buy another new car after I've already bought three of them for two dogs unless this can be fixed and the collars replaced so that our dogs will no longer get out and into the neighbors Gardens. I will be taking my business as well as letting all my listeners of my podcast fully know the problems I have been having with the SpotOn brand collars and the lack of any helpful customer service. I have been trying for a couple months to get these fixed and replaced only to be told that I need to buy new collars now... no, I'm sorry I've spent over $3,000 on collars for two dogs in the last 2 years. collars should last much longer than this for the price you charge.
August 5, 2026
Reply from SpotOn Fence
Thank you for sharing your experience. We're very sorry to hear about the ongoing difficulties you've experienced with your collars, especially after investing in multiple units and working with our Support team to resolve the issues.
We understand your frustration with being advised to purchase another collar when you're still experiencing containment concerns with your existing units. This is certainly not the experience we want for you or your dogs.
A member of our Brand Relations team will be reaching out to you directly to learn more about your experience, review your previous troubleshooting and replacement history, and better understand the ongoing containment issues. Our goal is to explore the available options and work toward a resolution without unnecessarily repeating steps you've already completed.
We value the trust you've placed in SpotOn and appreciate the opportunity to help restore your confidence in the system.
Our SpotOn Fence brings us so much…
Our SpotOn Fence brings us so much peace and so much confidence. We love our dog and she lives in a wonderful place but the SpotOn Fence makes it work for all of us.
October 12, 2026
Reply from SpotOn Fence
Thank you for sharing your experience! We're so glad SpotOn gives you peace of mind and lets your dog safely enjoy her surroundings. It's wonderful to hear that the system has made such a positive difference for your family. We truly appreciate your trust in SpotOn and wish you and your dog many more happy adventures together!
Rogue corrections
I do like the ability to create multiple boundaries
ser # 538733
BUT! he has gotten corrections while inside the house, inside the shop (zones ) when 40 - 50 feet from the boundary.
I did call and email customer service and gave them the requested info but the ball was dropped. I got an email stating the issue was solved,
Also, the refer a friend has no method to track if my fiends have purchased.(according to your customer service).
Out of 12 people that I have referred , none have purchased?
August 7, 2026
Reply from SpotOn Fence
Thank you for sharing your experience. We're glad you appreciate the flexibility of creating multiple fences, but we're sorry to hear about the unexpected corrections and your experience with our Support team.
GPS signals can be affected by nearby structures, particularly indoors, where signals may be obstructed or reflected. While Home Zones are designed to reduce unexpected corrections in these areas, we'd appreciate the chance to review your setup and better understand what happened.
Regarding your previous Support request, tickets automatically close after two days without a response. However, you can reply directly to the original email at any time, and your ticket will automatically reopen so our team can continue assisting you.
We also appreciate your feedback regarding the referral program and understand your interest in tracking the referrals you've made. We'll look into your concerns and forward your feedback to the appropriate team for further review.
Our Support team is available by email at support@spotonfence.com seven days a week, or by phone at 603-488-1504, Monday–Friday, 8 AM–5 PM and Saturday, 9 AM–12 PM Eastern Time.
We'd welcome the opportunity to revisit your concerns and work toward a resolution for you and your dog.
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