Banner for SpotOn Fence

SpotOn Fence Reviews 

632
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 452 reviews, reviewers had a great experience with this company. Customers are very happy with the product, finding it easy to set up and use, which gives their dogs freedom to explore safely. The customer service team is consistently praised for being proactive, responsive, and helpful, quickly resolving issues and contributing to a positive overall user experience. However, some customers noted concerns regarding product quality, with collars experiencing durability issues, stopping working, or not charging. Additionally, some mentioned inconsistent GPS tracking, signal instability, or difficulty connecting to cellular networks, particularly in areas with heavy tree cover, sometimes causing alarms in safe zones.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product, with many praising its effectiveness in containing dogs... See more

Quality

Consumers find quality to be ambiguous, with many praising the product's effectiveness in containing pets and... See more

User experience

Customers had positive experiences with user experience, particularly praising the ease of setup and use,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Location

People report ambiguous experiences with location, with some customers noting that location data can be... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the fence! Works flawlessly. The only thing I'd love to see is being able to have narrower borders at times. Because of the broader warning areas I have to be a little more creative at creatin... See more

Company replied

Rated 4 out of 5 stars

This system is great for us. We have had one dog on it for almost three years now and have added a second dog. Any collar issues we have has, Spot On has helped us out in a timely manner. Currently we... See more

Company replied

Rated 5 out of 5 stars

We love the freedom of knowing our dog has over 2 acres-including some wooded areas-to roam, but is contained. She is still getting to know her boundaries, as it is a large area, but the system seems... See more

Company replied

Rated 5 out of 5 stars

This is a great product with a super support team! It was super easy to set up in our wooded 6 acre lot. We tried less expensive brands with no success as we could never get consistent service due to... See more

Company replied


Company details

  1. #4 of 6 best companies in Pet Trainer
  2. #34 of 66 best companies in Electronics Company
  3. #3 of 4 best companies in Fence Contractor
  4. #43 of 70 best companies in Pet Store
  5. #39 of 66 best companies in Pet Supply Store

Written by the company

SpotOn GPS Fence gives dogs the freedom to roam and owners the confidence that comes with truly reliable containment. Designed, engineered, and supported in the USA, SpotOn is the original GPS-powered virtual dog fence and continues to set the standard for accuracy, reliability, and performance. At the core of SpotOn is patented True Location™ GPS technology, which corrects for common GPS issues like drift and signal interference. With the launch of the new Nova Edition, that technology takes a major leap forward—leveraging best-in-class hardware, industry-leading accuracy, and all-new smart features to deliver even more consistent containment in real-world conditions, based on over 5 million hours of real-world dog movement data. Using the SpotOn app, you can create custom fences in minutes—no wires, no digging, no maintenance, and no subscription. Set boundaries as small as 1/3-acre or as vast as you need, even in remote areas with heavy tree cover. As your dog approaches a boundary, the collar delivers clear, fair alerts through tones and vibration that trigger precisely when they should. You can also track your dog’s location in real time, right from your phone. Backed by real human support, SpotOn is built for people who want dependable technology, thoughtful training support, and freedom that works in the real world.

SpotOn’s Five Star Guarantee

Try it. Love it. Or Return it.

Try it. Love it. Or Return it.
SpotOn stands behind its products and has built our five-star guarantee so you can feel confident in your purchase and ensure it works for you. This includes: [90 Days Returns] The lengthiest return policy among competitors! Our goal is to give you and your dog ample time to ensure SpotOn works for you. [Accident Forgiveness] Dogs are dogs and accidents can happen. We offer a one-time, no-questions-asked refurbished warranty repair. If your collar falls off your dog on your property, we can help you locate it remotely. We offer a one-time refurbished replacement if it still can’t be found. [Free Dog Training] Trouble with training? We offer a free 30-minute virtual consultation with a SpotOn-certified trainer. [1 Year Warranty] Covers manufacturing defects. [Support] SpotOn is a recognized Certified Customer Experience Provider by the Customer Service Institute of America and each representative is a Certified Customer Experience Professional. Support is available 7 days a week by phone, live web chat, email, and more.

Contact info

4.2

Great

TrustScore 4 out of 5

632 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(632)

460 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

When it is working...

When it is working, it works great. Unfortunately in my area it is very inconsistent. It'll say 21 satellites most of the time and good signal, and need to be reset. Sometimes he will be well into the safe zone laying next to me and the alarm will go off. He is learning the fence line on the days that it is working, so it gets 2 1/2-3 stars.

May 11, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your honest review and feedback. If you are having issues receiving notifications or enabling tracking, that is all cellular-related. Satellites are solely responsible for keeping the fence active and providing tones and corrections to the dog. Cell is only for notifications and tracking features.

If your dog is being corrected inside the Home Zone, it could be due to the fence line being too close to your Home Zone, not fully encompassing the entire home, or not accounting for GPS drift.

If you have not reachout to support already, please do so. We would be happy to troubleshoot this issue and any others you are facing currently. You can reach the team at Support@spotonfence.com 7 days a week.

Rated 5 out of 5 stars

Amazing collars

Amazing collars. The delivery was a bit slower than I would have liked. It took almost a month. And the collars are a bit bulkier than I had expected. Other than that, they work great. My dogs have only ran onto the road a couple of times in the early days of training. Now they all sit and watch people walk by without trying to chase them.

May 11, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your review and feedback.

Rated 1 out of 5 stars

Poor support response

Our collar stopped charging. We emailed support for help. We took a bunch of pictures of the collar as instructed while communicating back and forth to diagnose the problem. Support then told us to mail the collar in. I asked if they wanted the charger as well and was told no. We were charged $50 for repairs made. The collar was sent back to us and still would not charge. We reached out again and were told they would send us a new charger. The new one works but then are access to the account needed to be fixed. In the end Time and Money spent just to get a new charging station. No explanation, no refund, no apology. Disappointed.

April 3, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for sharing your feedback. We apologize for the frustration you experienced throughout the repair process.

After reviewing your case, I can see that our team inspected the collar, completed the requested repair, and also replaced the outer casing and battery at no additional cost. When you informed us that the charging issue persisted after the collar was returned, we promptly sent a replacement charging dock at no extra charge. Our team also assisted with promptly restoring access to your account.

While we're glad we were able to resolve the concerns, we understand the time and effort required on your part was frustrating. We appreciate your feedback and will use it to improve our customer experience moving forward.

Thank you for being a SpotOn customer. If you have any additional questions or concerns, please reach back out.

Rated 5 out of 5 stars

Helpful

Very helpful when we had a problem with one of our dogs collars. They explained how to establish connection to the satellite in a precise way. Collars are great for our two dogs! Only complaint and it’s a little one) is that when we recommended the system to friends, they only credit a PayPal account, which we don’t have.

April 16, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the review. We are so happy to hear you are loving the system. Thank you for providing feedback on the referral program as well. It's comments like this that help us to improve the system and provide the best user experience possible.

Rated 5 out of 5 stars

This collar is absolutely positively…

This collar is absolutely positively worth every penny!
It allows my dog free range of 5 acres and that means he can chase squirrels. I love that with a few clicks on my phone I can reconfigure the fence boundary. It works well in our wooded area. It keeps my dog out of the road which means he doesn’t chase cars or joggers. The collar was relatively easy to set up. I called customer support about a couple of things and they responded promptly and were very helpful. The collar is very sturdy. Charging overnight is easy. I really can’t say enough about how wonderful this collar is - the freedom it gives my dog and the peace of mind we have knowing he won’t get into trouble.

May 8, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you so much for sharing your experience!

We're thrilled to hear that SpotOn is giving your dog the freedom to safely explore all 5 acres of your property while providing you with peace of mind

We're also glad to hear that the setup was straightforward and that our Customer Support team provided prompt, helpful assistance when needed.

Thank you for trusting SpotOn to help keep your dog safely away from roads and traffic while still allowing them to enjoy an active, unleashed life. We truly appreciate your support and are grateful to have you as part of the SpotOn community!

Rated 1 out of 5 stars

We had to have our collar replaced 3…

We had to have our collar replaced 3 times in a 2 month span of time due to the exact same issue everytime. The collar would not turn on after taken off the charger. The company was good about replacing each time, but there is obviously bugs that need to be worked out of their newest and best collar. We finally returned it for a refund and purchased a Halo that so far has been working great.

May 8, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by needing multiple collar replacements in such a short period of time.

While we're glad our team was able to assist with each replacement, we understand how disappointing it is when a product does not perform reliably, especially when the same issue recurs. This is not the experience we strive to provide for our customers.

We want to thank you for the feedback you've shared regarding your Nova collar, as customer experiences play an important role in helping us identify opportunities for continued product improvement. While many customers have had success with the Nova collar, we recognize that your experience fell short of expectations.

We appreciate the opportunity you gave SpotOn and wish you and your dog all the best moving forward.

Rated 5 out of 5 stars

Support has been right on

Support has been right on. Everything about the spot on collar is easy to use and makes a big difference in our dogs life and safty.

April 16, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the review.

Rated 5 out of 5 stars

Outstanding Product and Service Support!

When we had an issue with a couple of our collars, Spot On did an outstanding job in responding! We are grateful for their service and support!

May 8, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the review. We are so happy you are enjoying the system. Should questions or concerns arise, please don't hesitate to reach out.

Rated 5 out of 5 stars

The collar met all my expectations

The collar met all my expectations. In conjunction with the cellular connection I have real time access to all it’s capabilities. The mapping features are incredibly easy to implement.
The tracking is precise and the activity map, escape alerts, and activity tracking give insight into my animal’s habits and behavior. My dog even seems to respond to hearing my custom recorded voice commands.
But best of all the SpotOn collar allows a large world and the freedom to explore for my best friend.

June 18, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the review. We are so happy to hear you are loving the system and that it has provided your dog with the freedom they deserve and you with peace of mind.

Rated 5 out of 5 stars

Best investment you can make easy set…

Best investment you can make easy set up dont need WIFI My Boxer Duke loves to run and he only “escaped” once and he came right back in fence

April 16, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your review and for trusting us to keep Duke safe.

Rated 5 out of 5 stars

SpotOn is Great

SpotOn is a great product and company. When we lost probes from the collar in our yard they sent us a replacement kit very quickly. The collar is great and it keeps our pup safe and in the yard!

April 30, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the review.

Rated 5 out of 5 stars

So far (2 months of use)

So far, our Spot on Nova collar has been EXCEPTIONAL. extremely efficient, she’s never broke a barrier yet, training videos are top notch, tech is top notch, material is top notch! Our Dog is freee!

April 16, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the glowing review. We are so happy to hear you are loving the system and, more importantly, your dog is getting the freedom they deserve.

Rated 5 out of 5 stars

Wrigley loves his freedom

Wrigley loves his freedom. One issue with collar cracking, customer service is the best. Highly highly recommend this product for happy safe pet.

May 7, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the review and for trusting us to provide freedom and saftey to Wrigley. We are so happy to hear the team was able to help resolve the issue with your cracked collar. If you ever have questions, need advice, or just want to chat, the team is always here for you whenever you need us.

Rated 5 out of 5 stars

This GPS fence is awesome

This GPS fence is awesome. Our dog being a Golden Retriever is friendly with the neighbors - all of them.
The collar now keeps him in our yard - away from neighbors's parties and away from the road. Wonderful!

April 4, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for your review.

Rated 5 out of 5 stars

I’ve purchased two of these for my…

I’ve purchased two of these for my Lab’s. They work awesome and keep my dogs on my three acres and out of areas of the property I don’t want them on.
The customer service at SpotOn is second to none and the product ships quickly.

April 15, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for sharing your review.

Rated 5 out of 5 stars

Price is worth the safety

So the elephant in the room. It's expensive. But so is my dog getting hit by a car. It was very hard to make this purchase and hit that button. Once I finally bit the bullet and bought it though, I never looked back. The training seems silly. I'm sure I looked ridiculous. But somehow it worked. I did have to crank up the shock effect quite a bit until my Great Dane seemed to notice. Now I don't have to touch it. I don't worry at all when my dog is out. I have had some drift issues occasionally but moving the fence line an tiny spot seems to reset it and fix it. I am worried about longevity as the one year warranty seems short for the price. Hopefully that will surpass it with no problems.

April 15, 2026
SpotOn Fence logo

Reply from SpotOn Fence

We are so happy you have found success with the collar and that it's provided you with some peace of mind. Should you ever have questions or concerns, please reach out to the team. We would be happy to assist you.

Rated 5 out of 5 stars

SpotOn Fence is FABULOUS!

SpotOn Fence is reliable. I can let my pups out without worrying that they will wander off. The update that includes the ability to manually alert them is phenomenal. Highly recommend this system.

April 12, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for sharing your review of the SpotOn collar.

Rated 5 out of 5 stars

Best GPS collar on the market

Easy setup. Detailed video’s made training easy, and this collar outperforms competitor collars in every way - GPS tracking is reliable in heavily wooded areas, battery life, and connectivity. Customer service is very responsive.

April 13, 2026
SpotOn Fence logo

Reply from SpotOn Fence

Thank you for the review. Should you ever run into any questions, please don't hesitate to reach out to the team. We are always happy and eager to assist.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look