All through the ups and downs of the sale of my house (which had unforseen obstacles) Abbey was there, helping at every step with her knowledge and also providing morale when needed. I couldn't fault... See more
Company replied
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Review summary
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All aspects of the process so far has been extremely professionally and with a very friendly candour Joe my sales agent has worked extremely hard throughout without respite in a very challenging e... See more
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I sold my house with Springbok with the support from Bethan Wilkins as my conveyancing progressor. There were some delays but Bethan always kept me updated and made sure to chase things up so my sale... See more
Company replied
Callum from springbok was our progression Conveyancer. We found callum to be very professional, efficient and friendly. We were kept upto date every at every stage of the sale, and any q... See more
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Company details
Written by the company
Springbok Properties mission is to provide an unparalleled fast sale service, obtaining the best possible price, whilst giving the best experience to sellers and buyers alike. With over 70 staff nationwide, we have experts specially trained in all aspects of a sale to guide you each step of the way and tailor make every transaction to meet your individual needs. Call us 24/7 on 0800 068 4015 Get a fee instant valuation here https://springbokproperties.co.uk/free-valuation
Contact info
Suite 7N, Trafford House, Chester Road, M32 0RS, Old Trafford, United Kingdom
- 0800 068 7935
- customerservicemanager@springbokgroup.co.uk
- springbokproperties.co.uk
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Callum @ springbok
Callum from springbok was our progression Conveyancer.
We found callum to be very professional, efficient and friendly.
We were kept upto date every at every stage of the sale, and any questions or queries were answered quickly. The sale completed a day before my bridging loan was due to be paid back..
Great Overall experience from springbok, would highly recommend..
Thanks
Mark and Carmen, Darlington
October 19, 2026
Unprompted review
Reply from Springbok Properties
We really appreciate your review. It’s great to know that we were able to meet your expectations. Your comments will be shared with the team, who will appreciate the feedback. If there’s anything else we can help with, please don’t hesitate to reach out.
Warm regards, Springbok Customer Services
Hayden at Springboks helped us…
Hayden at Springboks helped us throughout the journey to purchase our property
Thank You
Hayden n Matt
Looking forward to in the future with another purchase ❤️
October 14, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your kind words. We’re pleased to hear we could provide the support you needed. We’ll share your feedback with the team, who will be encouraged by your comments. If you require further assistance, please feel free to get in touch.
Warm regards, Springbok Customer Services
This is 2nd time dealing with Haden…
This is 2nd time dealing with Haden after 1st buyer pulled out last minute. We were potentially going to lose out on a property we had put an offer in on, luckily Haden was in the case and within 10 days we had 3 viewings and an offer. Accepted straight away and all is well with our onward purchase.
October 9, 2026
Unprompted review
Reply from Springbok Properties
We’re grateful for your review and happy to know you had a positive experience with us. We’ll pass your feedback on to the team. If you have any further needs, feel free to reach out anytime.
Warm regards, Springbok Customer Services
Joe Yale dealt wuth us in utterly…
Joe Yale dealt wuth us in utterly professional capacity even though we were not his clients. He provided us with information, followed up on actions and kept us informed at each stage. An asset to Sprongbok.
October 18, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
My agent Annie wood was was absolutely…
My agent Annie wood was was absolutely amazing standing by me when there was delays in the sale on my part she kept me updated and advised me what to do next.
September 18, 2026
Unprompted review
Reply from Springbok Properties
We truly appreciate your thoughtful feedback. It’s wonderful to know you had a positive experience with our service. We’ll pass your comments along to the team, who will be encouraged by your words. Please feel free to reach out if you need any further help.
Warm regards, Springbok Customer Services
The company is very responsive and…
The company is very responsive and always keeps you in the loop and are very informative everything explained in detail dealing with James as our negotiator would highly recommend
October 16, 2026
Unprompted review
Reply from Springbok Properties
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
A big thank you to all the staff at…
A big thank you to all the staff at Springbok especially Charles Thresh, he’s kept me updated all the way through the process of his visit to my property. Great service, thanks Charles. Well done Springbok Properties.
October 16, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your feedback. We’re glad to know you were satisfied with our service. We’ll share your comments with the team, who will be encouraged by your kind words. If there’s anything else we can help with, please feel free to reach out.
Warm regards, Springbok Customer Services
Sceptical about using an on line estate…
Sceptical about using an on line estate agent. Springbok have been fantastic, everyone l have dealt with have been totally professional, friendly, very helpful and have always done what they said they would do. Louis Williams was my allocated sales negotiator, he was like a breath of fresh air. Always there if l needed any questions answered, he phoned every day to keep me updated on our sale. Absolutely first class service. Thank you Louis and l wish you well in your career. I Murphy
October 8, 2026
Unprompted review
Reply from Springbok Properties
We appreciate your review and are pleased we could assist you effectively. Your feedback will be passed on to our team, who will be encouraged by your satisfaction. If you ever need further assistance, don’t hesitate to contact us.
Warm regards, Springbok Customer Services
Great support.
Our named contact has made the experience great- Always updating us & doing everything he said he is going to do.
October 16, 2026
Unprompted review
Reply from Springbok Properties
Your positive feedback means a lot to us. We’re pleased that we were able to meet your expectations and deliver the service you needed. The team will appreciate your comments. Please feel free to reach out if you require any further assistance.
Warm regards, Springbok Customer Services
So far so good Jamie our sales…
So far so good Jamie our sales progressor, he contacted me and said he will keep us updated!
October 1, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your kind words. We’re happy we could provide the support you were looking for. Your review will be shared with the team, who will be encouraged by your feedback. If you need anything else, we’re here to help.
Warm regards, Springbok Customer Services
Springbok have been extremely helpful great experience …
Springbok have been extremely helpful in the sale of my property. They have been very professional & kept me updated at every stage. My negotiations went well with Louis Williams over seeing things.
October 15, 2026
Unprompted review
Reply from Springbok Properties
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
Smooth from the start.
Smooth from the start.
Chris Stalker was an absolute godsend helping me in this process.
Highly recommend using Sprinbok and if you have the pleasure of Chris helping you you'll be in grate hands.
August 7, 2026
Unprompted review
Reply from Springbok Properties
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
A stress-free experience
We sold our home with Springbok properties in under three months. It was a seamless and stress free process. A special mention goes to Marward who progressed the sale through with no issue at all. She was very friendly and always professional. Many thanks to the entire team for their help. I would highly recommend them to anyone.
September 30, 2026
Unprompted review
Reply from Springbok Properties
We greatly appreciate your feedback and are thrilled to know that you were satisfied with our services. Your comments will be shared with our team, who will be inspired by your kind words. If you have any future inquiries or require further assistance, please do not hesitate to contact us. Warmest Regards, Springbok Customer Services
Fran was great at helping through the…
Fran was great at helping through the process
October 15, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out.
Warm regards, Springbok Customer Services
Great Experience as a First Time Buyer
Great experience as a first time buyer. Joe Yale was super helpful with organising a viewing and walking me through the process of making an offer. I appreciated how easy it was to reach out via phone, text, or email and how quick the responses were to any queries. Overall a really smooth process.
October 14, 2026
Unprompted review
Reply from Springbok Properties
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
Buying from Springbok
Efficient service, Haden was very good with communication and quick to respond to questions. Not completed yet but a great start to what looks like it’s going to be a quick process.
October 15, 2026
Unprompted review
Reply from Springbok Properties
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.
Warm regards, Springbok Customer Services
Natalie @ Springbok
Natalie was excellent in progressing my sale, kept me in the loop frequently and kept all matters on track. LE7. Excellent communication, and support throughout A+
September 15, 2026
Unprompted review
Reply from Springbok Properties
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
I have just found my next home with the…
I have just found my next home with the help of Springbok properties.i first spoke with Joe Yale when I see a property near my daughter,it was a challenge for him as the elderly lady was not always easy to get hold of.Joe made me so happy when he called and said he had managed to speak with her and she had excepted our offer.Thank you
October 13, 2026
Unprompted review
Reply from Springbok Properties
We truly appreciate your thoughtful feedback. It’s wonderful to know you had a positive experience with our service. We’ll pass your comments along to the team, who will be encouraged by your words. Please feel free to reach out if you need any further help.
Warm regards, Springbok Customer Services
Not what they claim to be
Their website claims "they buy any house, anywhere". But not mine apparently as it's "in the middle of nowhere". Actually 20 minutes outside a major northern city. Then a sudden change of gear - the location seemingly would not deter their thousands of "investors" who, unlike Springbok, would be delighted to buy my house.
I'd love to know just how many properties they do actually buy themselves. It seems like a lure to get you in so they can persuade you to have them act as a selling agent. Many others here on Trustpilot have warned about their dodgy contracts, fortunately I didn't proceed with the offer to take them on as online estate agents.
EDIT 16 Oct 26
In reply to your reply I have copied and pasted this from the first page of your website
We buy any house in any condition, any location
Your reply directly contradicts this. I hope people will see this as a warning about your business practices.
October 12, 2026
Unprompted review
Reply from Springbok Properties
Thank you for taking the time to share your feedback. We appreciate that you initially approached us seeking a direct cash purchase and were disappointed that this was not an option available for your property. Whilst we consider properties across a wide range of locations and circumstances, not every property will meet the criteria for a direct cash purchase, with factors such as location, demand and commercial viability influencing the options available. Alongside our cash purchase service, we also work with a nationwide network of investors and buyers, which can provide alternative opportunities where a direct purchase is not suitable. These are separate routes to sale and we appreciate that the distinction could have been explained more clearly during your initial enquiry. There is no obligation to proceed with an alternative service where it does not meet your requirements, and all contractual terms are provided for consideration before an instruction is agreed. We appreciate that our available options were not suitable for your circumstances and thank you for sharing your experience. Best regards, Springbok Customer Services
Beware
Beware .. make sure you read all documents very carefully seriously. I have dodged a bullet but because I decide not to sell the have issued acB132 Notice that is a claim on my land for 12 months . This prevents me from selling to any party for 12 months .
If you have any other way of selling do so I really would not fall for the charm of Mark
October 14, 2026
Unprompted review
Reply from Springbok Properties
Thank you for taking the time to share your feedback. We are sorry to hear that you have been left dissatisfied with your experience. We would like to clarify that a notice registered against a property does not prevent the owner from selling to another party, nor does it require them to sell through Springbok. Its purpose is to protect Springbok's contractual interest in relation to buyers introduced during the applicable period, as provided for within the agreement. The registration of such an interest is not the same as a charge against the property or a restriction preventing a sale. We appreciate that the implications of these provisions can be concerning and would always encourage sellers to familiarise themselves with the terms before entering into an agreement. We remain available to address any specific concerns regarding the notice and the contractual arrangements in place. Best regards, Springbok Customer Services
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