Springbok Properties Reviews 

I sold my house with Springbok with the support from Bethan Wilkins as my conveyancing progressor. There were some delays but Bethan always kept me updated and made sure to chase things up so my sale could progress as fast as possible. If you’re in a difficult situation with your house or are struggling to sell, I would definitely recommend giving Springbok a try.

Was interested in one of the property and Jessica was simply amazing always available and very helpful. Would defo recommend them.
Glen

My experience with Springbok Properties has been exceptionally disappointing, and I would strongly discourage others from dealing with them.

We were genuinely interested in purchasing a property and took the necessary steps to become immediately proceedable buyers, including securing additional funds that would allow us to purchase without first selling our existing property.

Despite this, obtaining answers to basic questions about the property became an unnecessarily prolonged and frustrating process. We were repeatedly given changing explanations for the delays, including the seller being too busy, changes of email address, requests to see our own property listing and, most astonishingly, being told our questions were not being prioritised because other interested parties viewing this coming Saturday had not asked them.

Apparently, prospective buyers asking reasonable questions before committing hundreds of thousands of pounds are an inconvenience.

Only after we expressed our dissatisfaction and stepped back did the answers suddenly become available but with no acknowledgement of the dissatisfaction in my email that led us to step back.

I subsequently raised a formal complaint with the senior sales negotiator of the property, which was neither acknowledged nor answered. Meanwhile, another Springbok representative, contacted me requesting a telephone conversation. When I politely asked him to clarify his role and the purpose of the call, he also failed to respond.

The contrast between Springbok's persistence in pursuing business and its complete lack of accountability when concerns are raised is staggering. As a result, Springbok has lost both an immediately proceedable purchaser and a prospective property sale.

What should have been a straightforward property transaction became an exercise in chasing basic information, receiving contradictory explanations and being repeatedly ignored.

Based on my experience, I have absolutely no confidence in their professionalism, communication or customer service. An utterly unacceptable experience.

I’d just like to leave a quick review for my agent, Haden. He was always a pleasure to speak with and answered my questions promptly, even in the evening. Thanks for your help.

I have a very good experience with your company. Especially with mr.James he is very calm and friendly. I like your service very much.

Honest friendly staff good deal from salting my house payed my mortgage off money on back pocket starting a new life caring staff very helpful service very thank you springbok

Charles has been professional throughout and listened to my requests and been proactive promptly.I cannot fault him

I have had a very good experience so far with the agency, especially with the staff who have been professional in their jobs. Special shout out to Louis Williams who was the sales negotiator. Prompt and excellent communication from him.

Here's a tightened version. I kept your points but toned down the claims you can't prove (that the first caller lied, and why there are no separate reviews), since those can weaken a complaint or create risk if it's published.

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During my initial call, I was given an indicative sale figure and told I would need to complete a valuation call to proceed. That call did not deliver what was promised.

The salesman spent much of it on small talk about where I live and the weather, then carried out a lengthy analysis of my current estate agents and their pricing strategy, followed by a lecture on how poor estate agents are in general. When I asked for the valuation, which was the stated purpose of the call, he said he first needed to discuss the property's previous marketing in order to value it. This didn't make sense, as he had already quoted recent sales figures he had found online, and it is surveyors, not buyers, who value properties.

When I pressed further, he told me Springbok does not buy flats. The person I first spoke to had given me the impression that Springbok would be interested in purchasing my flat. Instead, he said Springbok would market the property to investors. This was not what was advertised or offered at the outset, and it appeared to be information he had intended to hold back until later in the conversation.

No valuation was given at any point. It seemed clear to me that the call was designed to extend the conversation and build rapport before presenting a much lower offer. The approach was pushy and felt manipulative. It reminded me of the tactics shown in documentaries about doorstep salesmen who wear people down until they agree to something they wouldn't otherwise.

I would also note that this service appears to have no separate Trustpilot or Google reviews, even though it is presented as part of Springbok on its website. That makes it difficult for potential customers to find independent feedback on this particular service.

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Main changes:
- Corrected "Spingbok" and fixed the typos throughout.
- Replaced "lied" with a factual description of what you were told versus what you learned.
- Presented the review point as an observation rather than an accusation of intent.
- Cut repetition and shortened a few long sentences.

If you tell me where this is going (a formal complaint, Trustpilot, or an email to Springbok), I can adjust the tone and length for it.

I constantly felt that Louis was doing his best to sell my property and maintained a good level of commubication

I have had a great experience using Dan as my sales negotiator. He has made this process very easy for me and simple. Dan has been great every step of the way and would recommend him to anyone.

Bethan was a star, reassuring, always in the loop, always knew what was coming, really helped move things along smoothly

Great experience with springbok, Daniel ardern was helpful from start to finish with quick responses. Thank you.

While purchasing a home Abby was a great help, keeping me informed with the steps of the process and any information i needed

All of the Springbok team have been helpful, polite, understanding and happy to help in any way they can. Everything has been handled quickly and efficiently. They explained the process for the Fixed Price package clearly. I would recommend Springbok to other sellers

Daniel was extremely helpful and attentive. He was able to answer all my questions accurately and promptly. The sale was quick and painless and I don't doubt that this was in large part due to his professional approach.

Choosing Springbok Properties was the right decision, especially having Rebecca handle my case. Her prompt communication, friendly yet professional approach, and ability to keep everything moving smoothly made a big difference to my experience. Rebecca, thank you so very much for your exceptional help!

Our first point of contact was Marc Sylvester,Marc was warm and welcoming and explained the selling process clearly and professionally. He's made the process of selling our property seamless, i wouldn't hesitate in recommending Marc in the future.