I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... See more
Company replied
Purchased 3 pairs of shoes. Read the reviews and based sizes off of those. All of them were a good fit, well packaged, and looked great. I received prompt communication regarding my order, packing, a... See more
The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... See more
Company replied
Company details
- #13 of 60 best companies in Shoe Store
Written by the company
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Contact info
West McNab Road 1001, 33069, Pompano Beach, United States
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4.6
Excellent
429 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shoes are always amazing
The shoes are always amazing! Unique high-quality comfortable and worth every penny that you pay for them.
However, there are a few quirks with their website that is frustrating such as if you go into edit your order and you decide you don’t wish to edit, it it automatically cancels your order without being told that it’s canceling your order. I did not receive an email or any other information that my order was canceled until I realized my order was not showing up at my doorstep. I went back to the website to track down my order, and that is when I discovered that it was canceled.
In addition when I reached out to Customer Service via email to find out what had happened, I got blamed for canceling the order through my edit status (that I did not complete). They specifically said“you did it“
However, let’s be clear going into edit an order is not the same as canceling an order, especially when I decided not to go through with the edit. So I recommend that this glitch in their system needs to be fixed, and that unless the order is specifically canceled by the purchaser, It does not get canceled.
The Customer Service needs better training to state that when you go to edit an order and you do not complete the edit it automatically cancels your order instead of stating “you did it”. Blaming the customer is really poor Customer Service especially when, I actually didn’t do it. How was I supposed to know that going into edit an order automatically cancels your order. I have never had that problem with any other Online order ever.
I would also recommend that somehow the purchaser is notified that if you’re going to make an edit and do not complete the edit it will automatically cancel the order or they should change the subroutine (if that is the proper computer term) in their software that when you go to edit, I’m gonna edit. It is not completed , it does not automatically cancel the order.
Will I continue to buy from spring step shoes, you bet!! I’ve been doing it for years and I love the products. They wear very well and hold up over the years.
I clearly have no issue with the products but their website and how it functions and improved training for customer service might be appropriate
October 16, 2025
Reply from Spring Step Shoes
Thank you for your thoughtful feedback and continued support! We’re so glad to hear you love our products. Your comments about the website and customer experience have been forwarded to our team for review.
— The Spring Step Shoes Team
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PRO'S & CON's
PRO: the product absolutely love
CON: slipping in a return fee, I didn't notice until after the purchase, I would have never paid that, as I already have the same boots in a different color. As well, the shipping time, in this day & age was some driving it to me in a 1972 pinto from across the county & taking all back roads? Lastly, the box arrived completely wide open...luckily the boots were still in there...
October 18, 2025
Reply from Spring Step Shoes
Dear Valued Customer,
Thank you for taking the time to leave a review regarding your recent experience with us.
We’re happy to hear that you love the boots, but we’re very sorry to learn about your disappointment with the return fee, shipping time, and the condition in which your package arrived.
To clarify, our return policy includes a $7 return shipping fee, which is waived if you choose an exchange or store credit through our return portal. We’ll also share your comments about shipping and packaging with our fulfillment team to help prevent this from happening in the future.
We sincerely apologize for the inconvenience and appreciate you bringing these concerns to our attention. Your feedback helps us continue improving our service and customer experience.
Best Regards,
Yve
Customer Care Team
Easy returns when the shoe does not fit
October 18, 2025
Reply from Spring Step Shoes
Hello Elizabeth,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I just bought my 4th pair of Springstep…
I just bought my 4th pair of Springstep boots and I love the new design. They are always so artistically designed and very comfortable!
October 18, 2025
Reply from Spring Step Shoes
Hello Laura,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I love the difference shoe style you…
I love the difference shoe style you all carries and i love the boots I purchased
October 18, 2025
Reply from Spring Step Shoes
Hello Shirley,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
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The saleswoman was so helpful
The saleswoman was so helpful. Working hard to find the right size for me and understanding just what I needed. I am very impressed with my shoes. They are so comfortable!
October 17, 2025
Reply from Spring Step Shoes
Hello Becky,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The shoes are great just wish you…
The shoes are great just wish you wouldn’t have cancelled 1 pair.
October 18, 2025
Reply from Spring Step Shoes
Hello Doug,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I am exchanging a pair of summerExchange shoes…
I am exchanging a pair of summer shoes due to a manufacturing defect but it’s been a long process. By the time I get the new ones it will be too cold outside to wear them.
October 10, 2025
Reply from Spring Step Shoes
Hello Christine,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
We are continuously working to improve our processes.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Reply from Spring Step Shoes
Hello J Harper,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
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Reply from Spring Step Shoes
Hello Debra,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
These shoes are not all they're made out to be.
I like the shoes. I think the price was steep, considering.. Six days for shipping is a bit much for the price of the shoes. I'm not real impressed. These shoes are not as comfortable as a lot of the reviews claimed. I'm really not impressed
October 16, 2025
Reply from Spring Step Shoes
Hi Barbara,
Thank you for sharing your feedback about your recent experience with us. We noticed your 3-star rating and sincerely apologize for not fully meeting your expectations. Your input is extremely valuable as we continue working to improve and provide the best experience for all our customers.
Regarding transit times, our Free Shipping option typically has a delivery timeframe of 5–8 business days. If you need an order shipped more quickly in the future, we also offer upgraded services for faster delivery.
If there’s anything more we can do to assist you, please don’t hesitate to reply to this email or reach out directly.
Thank you again for your feedback, we truly appreciate it and hope to serve you even better in the future.
The shoes I bought are just like the…
The shoes I bought are just like the ones on the photo, they fit a little loose so I will need to wear socks but they are tennis shoes and very pretty!
October 10, 2025
Reply from Spring Step Shoes
Hi Pamela,
Thank you for your 4 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love the look of your new tennis shoes. I hope they’ll feel even more comfortable with socks and that you continue to enjoy wearing them.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Free return shipping but charges…
Free return shipping but charges restocking fee.
I guess it's a called a return fee.
October 16, 2025
Reply from Spring Step Shoes
Hi Carrie,
Thank you for taking the time to leave a review regarding your recent experience with us. We’re sorry for any confusion regarding our return policy.
Our return process includes a restocking fee only if shoes are returned without their original shoe boxes. There is also a $7 return fee, which is deducted from your refund unless you request an exchange or select store credit.
We appreciate your understanding and hope this clarifies our policy. Please don’t hesitate to reach out if you have any further questions or need assistance.
Best Regards,
Yve
Customer Care Team
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I had purchased a pair of spring step…
I had purchased a pair of spring step Boots a couple of years ago and just loved them! They are so comfortable and actually kept my feet warm,even hours out in the cold. So of course I purchased another pair for this ( 2026) winter 🥶
October 16, 2025
Reply from Spring Step Shoes
Hi Emmalee,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that your Spring Step boots have kept your feet comfortable and warm over the years. We’re thrilled that you chose another pair for this winter!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
So comfortable
So comfortable! I bought the shoes in two sizes because I wasn't sure which ones to buy. My true to size 8.5 was perfect!
October 8, 2025
Reply from Spring Step Shoes
Hi Eleanor,
Thank you for your 5-star review!
Your feedback is greatly appreciated, and I'm so pleased to read that your shoes are comfortable and that your true-to-size choice worked perfectly.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
I do love the shoes
I do love the shoes, and they were discounted, which is even better!!!
October 9, 2025
Reply from Spring Step Shoes
Hi Svetlana,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes and enjoyed the discount.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Customer service team is excellent.
Whenever I experience difficulty using the system,( i.e. rewards) helpful customer service team members offer assistance.
Then they go beyond to help me with figuring out how to resolve the issue.
October 23, 2025. Ms. Thompson
October 15, 2025
Reply from Spring Step Shoes
Hi E. D.,
Thank you for your 5-star review!
Your feedback is greatly appreciated, and I'm so pleased to read that our team has been helpful in resolving any issues you’ve encountered with our rewards system. We’re thrilled to hear that your experience has been positive and that our team could go above and beyond for you.
If there is anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Yve
Customer Care Team
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Shoes that are a Work of Art
Great selection of very unique quality shoe styles, I will break the bank if I go in there too much because I just love their shoes! So comfortable, L'Artiste is a work of art on your feet!
October 16, 2025
Reply from Spring Step Shoes
Hello Sharon,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love our selection and the comfort of your L’Artiste shoes. We’re thrilled to hear they feel like a work of art on your feet!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Love these shoes
Love these shoes! the fit and comfort are exceptional
the styles are attractive and fun
October 16, 2025
Reply from Spring Step Shoes
Hello Donna,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love the fit, comfort, and style of your new shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Delivery took two weeks
Took 12 days from placing my order to delivery of my order. For this high quality product, the shipping process needs improvement.
October 15, 2025
Reply from Spring Step Shoes
Dear Valued Customer,
Thank you for taking the time to leave a review regarding your recent experience with us.
We’re very sorry to hear that your order took longer than expected to arrive. We understand how disappointing delays can be and appreciate you taking the time to share your experience. Your comments have been noted and will be shared with our shipping team for review and improvement.
We truly value your support and are glad to know you’re pleased with the quality of your purchase.
If there is anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Yve
Customer Care Team
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