I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... See more
Company replied
Purchased 3 pairs of shoes. Read the reviews and based sizes off of those. All of them were a good fit, well packaged, and looked great. I received prompt communication regarding my order, packing, a... See more
The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... See more
Company replied
Company details
- #13 of 60 best companies in Shoe Store
Written by the company
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Contact info
West McNab Road 1001, 33069, Pompano Beach, United States
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4.6
Excellent
429 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful. Very narrow
I purchased a beautiful pair of booties. My feet are average width and these booties are very narrow.
If you have wide feet these are not for you.
October 16, 2025
Reply from Spring Step Shoes
Hi Gail,
Thank you for your 4 Star review!
Your feedback is greatly appreciated, and I'm pleased to read that you love the look of your new booties. We’re sorry to hear that the fit felt narrow and appreciate you sharing this insight as it will be helpful for both our team and other shoppers.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
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Great customer service
I had an error with my order and it was quickly resolved. I spoke with a real person who was super friendly and helpful. A very pleasant surprise. I’ll be ordering from them without hesitation.
October 16, 2025
Reply from Spring Step Shoes
Dear Valued Customer,
Thank you for your 5-star review!
Your feedback is greatly appreciated, and I'm so pleased to read that your order issue was quickly resolved and that you had a positive experience with our team. We look forward to serving you again!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Best Regards,
Yve
Customer Care Team
Love love my shoes.....
October 16, 2025
Reply from Spring Step Shoes
Hi Cindy,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Product wonderful as useful and…
Product wonderful as useful and delivered in timely fashion.
October 15, 2025
Reply from Spring Step Shoes
Hi Rose,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you found the product wonderful, useful, and delivered on time.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Shoes are wonderful
Shoes are wonderful. Website easy to navigate, delivery as promised. Love the brands offered! I will be back!
October 16, 2025
Reply from Spring Step Shoes
Hello Laurie,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes, found our website easy to navigate, and that delivery was as promised. We’re thrilled to hear you’ll be back!
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
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Reply from Spring Step Shoes
Hello Deb,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes and that delivery was easy.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Reply from Spring Step Shoes
Hello Louise,
Thank you for your 5-star review!
Your feedback is greatly appreciated, and I'm so pleased to read that you’re finding your shoes extremely comfortable.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Excellent price and quality. Outstanding design
Excellent price and quality. Outstanding style.
October 9, 2025
Reply from Spring Step Shoes
Thank you so much for your wonderful review!
We're thrilled to hear you’re happy with the price, quality, and style. We truly appreciate your support and hope you continue to enjoy your purchase!
Warm regards,
The Spring Step Shoes Team
L'artiste Adodora-prit shoes
My order for L'artiste Adodora-prit Plum shoes was shipped and arrived on time, as indicated on the order. These charming shoes are true to size and the quality matches what is shown in the pictures. They are lined with a very comfortable insole. The velcro strap closures make it easy to get the foot in and out of the shoes. They complement my velvet jacquard dress perfectly!
October 22, 2025
Reply from Spring Step Shoes
Hi Kathleen,
Thank you for your 5 Star review!
We’re delighted to hear that your L’Artiste Adodora-Prit Plum shoes arrived on time and that you’re enjoying their comfort, quality, and style. It sounds like they make the perfect match with your velvet jacquard dress!
We truly appreciate your kind words and support. Enjoy your beautiful shoes! 💜
If there is anything else that I can assist you with, please do not hesitate to reach out.
Best Regards,
Yve
Customer Care Team
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I have not received my order yet
October 15, 2025
Reply from Spring Step Shoes
Hi Ireno,
Thank you for taking the time to share your feedback about your recent experience with us.
We noticed that you left a 2-star review, and we’re truly sorry that we didn’t meet your expectations. We do see that your package has since been delivered, and we hope everything arrived safely. If you ever need assistance, please don’t hesitate to call us at 1-877-444-6703 or email us at service@springstepshoes.com — we’re always happy to help.
We’d also love to hear how we could have made your experience better. Your feedback is incredibly valuable and helps us continue improving the service we provide to our customers.
Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
Best Regards,
Yve
Customer Care Team
Great shoes
Great shoes! Site description is good and easy to order and prompt shipment with notifications.
October 15, 2025
The shoes are great--my second pair!
The shoes are great--my second pair. Quality construction, stylish and comfort! Love the color too.
BUT the box was severely damaged & partially open. Thank goodness the shoes were not affected.
October 8, 2025
Reply from Spring Step Shoes
Hi Nancy,
Thank you for your 4 Star review!
We’re thrilled to hear that you’re enjoying your second pair of Spring Step Shoes and that you love the style, comfort, and color.
We’re very sorry to hear that the box arrived damaged, and we appreciate you letting us know. We’ll share your feedback with our shipping team to help prevent this in the future.
If there is anything else that we can assist you with, please do not hesitate to reach out.
Best Regards,
Yve
Customer Care Team
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I had to return what I ordered this…
I had to return what I ordered this time sorry to say as it’s my first time to do so
Customer Service made this trouble free and so appreciated how nice the person was
October 15, 2025
Called the company for assistance call…
Called the company for assistance call was professionally handled person was knowledgeable. My orders are always received within a reasonable amount of time and I love the products offered
October 15, 2025
Love these shoes.
This was my first order from Spring Step Shoes although I have purchased shoes from the L'Artiste line elsewhere. I wear a size 5 which is hard to find but Spring Step had an abundance. The shoes run true to size, very comfortable and the design offers that special something so lacking elsewhere.
I am so pleased.
October 15, 2025
Reply from Spring Step Shoes
Hello Sarah,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I love Spring Step shoes and have been…
I love Spring Step shoes and have been wearing them for years.
October 15, 2025
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Customer Service!
Good descriptions of the shoes, easy returns (for a fee), excellent US-based Customer Service personnel who know what they are doing and are always professional and courteous.
October 15, 2025
The quality of shoes I ordered is…green leather driving loafer
The quality of shoes I ordered is excellent….I needed to exchange one of the pairs for one size larger and the refund/exchange page on the site did not work for me. I called the company directly and the representative who helped me did an outstanding job of walking me thru the process. So far, I appreciate the service and quality of product I received 👏
October 15, 2025
Finally
Finally! Shoes that are comfortable and cute!!!
These shoes are extremely comfortable right out of the box!
October 15, 2025
Reply from Spring Step Shoes
Hello Donna,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
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