Spring Step Shoes Reviews 429

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and unique style, often highlighting the L'Artiste collection. Many appreciate the helpful and professional staff, and the delivery service is frequently noted for its speed and efficiency. However, some customers experienced issues with order fulfillment, including delayed deliveries and problems with tracking information. A few people also mentioned inconsistencies with sizing, requiring exchanges, and a small number of consumers reported a decline in product quality, specifically regarding the durability of materials like leather.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Consumers generally express satisfaction with the quality of products, often highlighting the comfort, style,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the easy ordering process and quick... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and prompt... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... See more

Company replied

Rated 5 out of 5 stars

In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... See more

Company replied

Rated 5 out of 5 stars

Purchased 3 pairs of shoes. Read the reviews and based sizes off of those. All of them were a good fit, well packaged, and looked great. I received prompt communication regarding my order, packing, a... See more

Rated 5 out of 5 stars

The Merchant with the Mostest My daughter and I visited Spring Step in Lancaster, Pa. We were immediately greeted by one of the owners who went out of her way to provide excellent customer service. I... See more

Company replied


Company details

  1. #13 of 60 best companies in Shoe Store

Written by the company

The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

429 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Beautiful. Very narrow

I purchased a beautiful pair of booties. My feet are average width and these booties are very narrow.
If you have wide feet these are not for you.

October 16, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Gail,

Thank you for your 4 Star review!

Your feedback is greatly appreciated, and I'm pleased to read that you love the look of your new booties. We’re sorry to hear that the fit felt narrow and appreciate you sharing this insight as it will be helpful for both our team and other shoppers.

If there is anything else that we can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Advertisement
Rated 5 out of 5 stars

Great customer service

I had an error with my order and it was quickly resolved. I spoke with a real person who was super friendly and helpful. A very pleasant surprise. I’ll be ordering from them without hesitation.

October 16, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Dear Valued Customer,

Thank you for your 5-star review!

Your feedback is greatly appreciated, and I'm so pleased to read that your order issue was quickly resolved and that you had a positive experience with our team. We look forward to serving you again!

If there is anything else that I can assist you with, please do not hesitate to reach out.

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars

Love love my shoes.....

October 16, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Cindy,

Thank you for your 5 Star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars

Product wonderful as useful and…

Product wonderful as useful and delivered in timely fashion.

October 15, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Rose,

Thank you for your 5 Star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you found the product wonderful, useful, and delivered on time.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars

Shoes are wonderful

Shoes are wonderful. Website easy to navigate, delivery as promised. Love the brands offered! I will be back!

October 16, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Laurie,

Thank you for your 5 Star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes, found our website easy to navigate, and that delivery was as promised. We’re thrilled to hear you’ll be back!

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Advertisement
Rated 5 out of 5 stars

Love the shoes

Love the shoes. Delivery was easy

October 16, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Deb,

Thank you for your 5 Star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you love your shoes and that delivery was easy.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars

Walk a Mile

Extremely comfortable

October 15, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Louise,

Thank you for your 5-star review!

Your feedback is greatly appreciated, and I'm so pleased to read that you’re finding your shoes extremely comfortable.

If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars

Excellent price and quality. Outstanding design

Excellent price and quality. Outstanding style.

October 9, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Thank you so much for your wonderful review!

We're thrilled to hear you’re happy with the price, quality, and style. We truly appreciate your support and hope you continue to enjoy your purchase!

Warm regards,
The Spring Step Shoes Team

Rated 5 out of 5 stars

L'artiste Adodora-prit shoes

My order for L'artiste Adodora-prit Plum shoes was shipped and arrived on time, as indicated on the order. These charming shoes are true to size and the quality matches what is shown in the pictures. They are lined with a very comfortable insole. The velcro strap closures make it easy to get the foot in and out of the shoes. They complement my velvet jacquard dress perfectly!

October 22, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Kathleen,

Thank you for your 5 Star review!

We’re delighted to hear that your L’Artiste Adodora-Prit Plum shoes arrived on time and that you’re enjoying their comfort, quality, and style. It sounds like they make the perfect match with your velvet jacquard dress!

We truly appreciate your kind words and support. Enjoy your beautiful shoes! 💜

If there is anything else that I can assist you with, please do not hesitate to reach out.

Best Regards,

Yve
Customer Care Team

Advertisement
Rated 2 out of 5 stars
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Ireno,

Thank you for taking the time to share your feedback about your recent experience with us.

We noticed that you left a 2-star review, and we’re truly sorry that we didn’t meet your expectations. We do see that your package has since been delivered, and we hope everything arrived safely. If you ever need assistance, please don’t hesitate to call us at 1-877-444-6703 or email us at service@springstepshoes.com — we’re always happy to help.

We’d also love to hear how we could have made your experience better. Your feedback is incredibly valuable and helps us continue improving the service we provide to our customers.

Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.

Best Regards,

Yve
Customer Care Team

Rated 5 out of 5 stars

Great shoes

Great shoes! Site description is good and easy to order and prompt shipment with notifications.

October 15, 2025
Rated 4 out of 5 stars

The shoes are great--my second pair!

The shoes are great--my second pair. Quality construction, stylish and comfort! Love the color too.

BUT the box was severely damaged & partially open. Thank goodness the shoes were not affected.

October 8, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hi Nancy,

Thank you for your 4 Star review!

We’re thrilled to hear that you’re enjoying your second pair of Spring Step Shoes and that you love the style, comfort, and color.

We’re very sorry to hear that the box arrived damaged, and we appreciate you letting us know. We’ll share your feedback with our shipping team to help prevent this in the future.

If there is anything else that we can assist you with, please do not hesitate to reach out.

Best Regards,

Yve
Customer Care Team

Advertisement
Rated 5 out of 5 stars

Love these shoes.

This was my first order from Spring Step Shoes although I have purchased shoes from the L'Artiste line elsewhere. I wear a size 5 which is hard to find but Spring Step had an abundance. The shoes run true to size, very comfortable and the design offers that special something so lacking elsewhere.
I am so pleased.

October 15, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Sarah,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

Advertisement
Rated 5 out of 5 stars

Customer Service!

Good descriptions of the shoes, easy returns (for a fee), excellent US-based Customer Service personnel who know what they are doing and are always professional and courteous.

October 15, 2025
Rated 5 out of 5 stars

The quality of shoes I ordered is…green leather driving loafer

The quality of shoes I ordered is excellent….I needed to exchange one of the pairs for one size larger and the refund/exchange page on the site did not work for me. I called the company directly and the representative who helped me did an outstanding job of walking me thru the process. So far, I appreciate the service and quality of product I received 👏

October 15, 2025
Rated 5 out of 5 stars

Finally

Finally! Shoes that are comfortable and cute!!!
These shoes are extremely comfortable right out of the box!

October 15, 2025
Spring Step Shoes logo

Reply from Spring Step Shoes

Hello Donna,

Thank you for your 5 Star review!

Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.

Have a wonderful day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look