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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, powerful performance, and impressive accuracy, often describing them as innovative and fun for all ages. Many highlight the ease of refilling and the solid, premium feel of the water guns. The customer service and staff are frequently commended for being top-notch, responsive, and helpful in resolving any issues. However, some customers experienced issues with their products, such as water guns stopping working after a few uses or developing faults over time. Despite these occasional problems, reviewers generally found the company's support team to be excellent, often providing prompt replacements or solutions even for items outside of warranty.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality, power,... See more

Quality

People report positive experiences with quality. Many customers praise the unmatched performance and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the customer service... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the customer service team for being... See more

Service

Consumers find service to be positive. Many reviewers describe the company as excellent, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We own two Spyras, and they instantly became the best water guns on our block. Everyone in our neighborhood battles wants to borrow them (not happening 😄). Their shots come out in bursts that are m... See more

Rated 5 out of 5 stars

Kjøpte en vannpistol for 3 år siden til barnas store fornøyelse! Et sinnsykt trykk i skudda å lang levetid på batteri. Dessverre gikk den i stykker nå, men fikk uten problemer en ny på garanti! Anbe... See more

Rated 5 out of 5 stars

I’ve owned a lot of water guns over the years, but the Spyra is in a league of its own. This isn’t your average backyard toy – it’s a futuristic, high-powered beast that delivers perfectly pr... See more

Rated 5 out of 5 stars

Hands down the best water gun we’ve ever had! Always has people asking where we got them and wanting to use them. Powerful and accurate, super fun! Easy to load, easy to charge and use. Customer servi... See more


Company details

  1. Toy Manufacturer

Written by the company

SPYRA embodies adventure, innovation and fun. Our products for exciting water battles offer limitless experiences. High-tech & innovation characterize unique, patent-protected products. Quality through authenticity is our commitment. Friendship and boundless fun characterize our vibrant community and close-knit team culture that celebrates the summer spirit.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

205 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

No problems what so ever...

I received my order a little below a week after I ordered it.
Both guns(Spyra Two) works perfectly fine and my son and I have played a lot around with them. He even submerged the gun in our pool, which caused a bit of the problems, some have complained about, but after being used correctly for 30 minutes it was back to how it should work.

Looking forward to a hopefull warm summer with lots of water fights.

July 5, 2022
Unprompted review
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Rated 1 out of 5 stars

The Spyra One

I got my first gun after the Kickstarter-Project.
After the first year the gun dont worked anymore. The pump dont sucked water or the Gun dont shot. I got a replacement but it doesnt workt at the first day correct, too.
=>
I had charged it and held it in the water for the first filling according to the operating instructions (clear, cold tap water)
At first I was surprised at how quiet the pump is, but I quickly realized why: it wasn't sucking.
This repeated 3 times.

Then the pump got louder but not sucked yet.

The 4th time she first spat air into the water and then sucked in water to a level of 47%. Try again: up to 97% then up to 100.

I shot them empty and thought: The first filling was good.

I then did a second filling: 1st attempt: charged up to 45%. 2nd attempt: 95%, 3rd attempt 97%, 4th attempt 100%. Finally full.

I shot them empty again. Then fired the empty shot for storage and wanted to put it down with the muzzle down.

NOW COMES THE HAMMER: The display was off and I heard bubbling after turning it off. I took the Spyra and turned it over. The muzzle lost water and bubbled. Before I (fortunately) could take a closer look, the Spyra One fired a shot!!!! With water! (AFTER THE EMPTYSHOT!)
You can't imagine that. That would have almost literally been in the eye or in the ear.

I don't know what errors the Spyras still have. But this one had, in my opinion, the worst and most dangerous.

After two years one of the Spyras dont worked well, it dont sucked up water. The other one dont sucked,and turned instantly off.
After the third try, it wasnt able to turn on anymore and the front handle of the Spyra heated up and it smelled smored and burned! I was confused and scared.

Please dont by any of theire Products. The Support isnt good and the products seems not to be very good.

May 16, 2022
Unprompted review
Rated 1 out of 5 stars

order #U8826

order #U8826

Ordered 2 guns. 1 didn’t work out of the box. Company directed to return portal on website. Website return portal doesn’t work. 175 in the toilet.

January 2, 2022
Unprompted review
Show reviews in all languages. (205 reviews)

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