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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were unhappy with their experience overall. Many people found the app did not work as advertised, failing to provide promised features like monitoring social media or real-time data. Customers frequently reported issues with the app's functionality, including it not collecting data, crashing, or requiring additional payments for basic features. The website was also criticized for being unclear and misleading about what was included in the initial purchase. A significant number of customers were dissatisfied with the refund process, often being offered only partial refunds or no refund at all, even when the service was unusable. Some people also mentioned billing discrepancies and rude customer service.

What people talk about most

Application

Customers express significant dissatisfaction with the app, citing it as non-user-friendly and often failing... See more

Refund

Consumers find refund experiences to be negative. Many reviewers report significant difficulties in obtaining... See more

User experience

Clients share ambiguous opinions on user experience. While some reviewers found the app easy to use and... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report paying multiple times for services... See more

Website

Users describe negative interactions with the website, often finding it slow and unclear. Many reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Slow and slow to display, taught it would be reallisticat at all it was not liking how Splashin4 on Gmail. Com is making me track texts of my fiance without having any applications being installed on... See more

Rated 1 out of 5 stars

Terrible. It is not what is advertised, its nothing like the demo. You cant see whatsapp messages and you cant view the apps, it shows screenshots and not even accurate screenshots. I used it probably... See more

Rated 1 out of 5 stars

Their product was not as advertised on their website. I figured out 3 days after installing that it did not work at all, despite following all their directions. When trying to contact them via their e... See more


Company details

  1. Software Company

Written by the company

Spyx is the best phone tracker in the world. Support all iOS & Android devices. With Spyx, you can achieve parental control and employee survilance without them knowing. Never hesitate to choose Spyx with easy install, complete hidden, best price, protected data, 24/7 support.


Contact info

2.2

Poor

TrustScore 2 out of 5

348 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Powerful phone tracker...

This app can track both Android and iPhone phones at the same time, amazing!

February 2, 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to the privilege of continuing to provide you with better service! If you have any suggestions, please contact us directly: service@spyx.com.

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Rated 1 out of 5 stars

Please don’t trust spyX I’m trying to…

Please don’t trust spyX I’m trying to contact them, they overcharged me and is impossible to get the money back. They are scammers. Never buy this app

February 11, 2024
Unprompted review
Spyx logo

Reply from Spyx

What is your account you used in SPYX? You can send emails to service@spyx.com contact us to explain the problems encountered. We are happy to solve it for you.

Rated 1 out of 5 stars

I can't access my account

I can't access my account. I already paid logged in once and now it keeps taking me back to the page to connect a device. I've already given my child the phone so I can't go back and reconnect to anything. This was the worst $200 I spent and now I can't see anything my child is doing

January 30, 2024
Unprompted review
Spyx logo

Reply from Spyx

You can contact service@spyx.com and we will help you.

Rated 5 out of 5 stars

Great WhatsApp Monitor

My child likes to chat on whatsapp.I want to know who she is chatting with and I am afraid that she will be deceived,so I use SpyX to help me monitor her whatsapp account.

January 1, 2024
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to continuing to provide you with better services! If you have any suggestions, please contact us directly at service@spyx.com.

Rated 1 out of 5 stars

SCAM

SCAM! Do not fall for it and lose your money like I did. It’s not a free trial. They will not refund your money and PayPal is no help. Just don’t do it.

Their response is unacceptable and they practice deceptive advertising and refused to give me a refund, which is why I had to contact Paypal. Also, Paypal says the account is not locked and they can refund me, so that’s a lie. I will be continuing to fight this charge with my bank.

November 10, 2023
Unprompted review
Spyx logo

Reply from Spyx

This user bypassed us and initiated a dispute with Paypal. As long as the order initiates a dispute, we do not have the authority to handle it. However, the final result was that he failed in the controversy, so he continued to post a lot of bad reviews. Please pay attention.

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Rated 5 out of 5 stars

Not easy to get in touch with customer…

Not easy to get in touch with customer service but app is nice

January 7, 2024
Unprompted review
Spyx logo

Reply from Spyx

Thank you for your affirmation! Our emails will be responded to within 24 hours. We look forward to continuing to provide you with better services! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM
Do not us this website, they scammed me, Their software will not show you anything and when I asked for a refund, they asked me to first remove the Review I had eelier posted here. When I removed it they promised to send half a refund and they never did so. They created a fake APN to my bank. PLEASE DO USE THIS THING

August 31, 2023
Unprompted review
Spyx logo

Reply from Spyx

Your refund was successfully processed on October 16th and returned to the original route. Please contact your bank again to check.

Rated 5 out of 5 stars

I met an issue with binding that I…

I met an issue with binding that I couldn't resolve it. I contacted Spyx customer service and they promptly assisted me in finding a solution. All is going well now

November 29, 2023
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to having the honor of continuing to provide you with better services! If you have any suggestions, please contact us directly at service@spyx.com.

Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY! Do not buy this app. Doesn't work as promised. Contacted within 3 days to ask for cancellation and full refund, which is fully within 15 days of money back guarantee, and they did not refund. First they offered one month of refund (I bought 3 months) , then they offered half, and I said I want FULL. After that they told me they can refund 79.99 minus the $4.99 refund processing fee, but even after they said that in the email they still DID NOT refund ANYTHING. I contacted Paypal and my credit card, and both said that since they agreed to refund the 79.99 it is up to them to process the refund. Well, THEY REFUSE to refund it even after i emailed them numerous times that they need to process it. Last email they sent me said that my account is "locked" (by them ofcourse) and they cannot do anything. SERIOUSLY?? What kind of BS is this? I will be reporting this to BBB and to the FBI Fraud department.
Updated to answer the reply question, trustpilot does not allow email address to be written in the review. You can look me up in your past order database by my last name Slisenko.
Update to the reply. You guys refuse to refund money so I opened a dispute with paypal. You refuse to email me confirmation of the day you canceled my service and without that proof paypal cannot chargeback to you guys (which I'm sure you are fully aware of and that's why you will not give me that cancellation) so paypal told me there is nothing they can do and to ask Spyx to refund me the money. Which you REFUSE to do. So no, stop your lies and stop scamming people.

September 17, 2023
Unprompted review
Spyx logo

Reply from Spyx

This user bypassed us and initiated a dispute with Paypal. As long as the order initiates a dispute, we do not have the authority to handle it. However, the final result was that he failed in the controversy, so he continued to post a lot of bad reviews. Please pay attention.

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Rated 1 out of 5 stars

Sucks

Sucks! They ask you to pay first, and then you will find out:
"A two-step verification code or SMS will be sent to the target iPhone"...
So I paid money to ask the target if they want me to know where they are now?
Spyx must be created for James Bond only...

December 26, 2023
Unprompted review
Spyx logo

Reply from Spyx

What is your account number with us? You can send an email to service@spyx.com for more binding methods

Rated 1 out of 5 stars

As previously stated by other…

As previously stated by other customers, they are scammers. Ad says only a phone number is needed, great right? Not really after you pay the $50 the website says now you have to turn on all these services on. Google, did all of that, no we're in the ad when you are reading it to see if it's what you are looking for or not does it say you need location services turn on and cloud backup ECT. You only learn that after spending the money, it's simply useless sleep you're trying to track someone who's actively trying not to be tracked by turning off location services on their phones. It's not much of a spy program if find my device does exactly the same thing that I'm spending $50 for their service to do. Stay away it's not what you're looking for trust me do not waste your money they will tell you that since the device is binded even if it's not working it's not eligible for a refund and I have the emails to prove it and no spyex I did not misunderstand anything.

December 23, 2023
Unprompted review
Spyx logo

Reply from Spyx

If you have any questions about product use and refunds, please contact us at service@spyx.com

Rated 1 out of 5 stars

These people are nothing but pathetic…

These people are nothing but pathetic scammers. This is not a spy app or monitoring service for your kids phones. These people are pathetic scammers and that’s it.
This service just shares your cloud account with the target phone, you can do this same thing by sharing a cloud account with an iPad or tablet.
There is nothing about real time tracking, whatever your kid deletes you won’t see, if they turn off cloud backup you see nothing.
These people are pathetic POS, they don’t have a phone, no real chat, no email response, and PayPal will side with these crooks while they screw you over. Stay away

(Update to reply). You guys are nothing but pathetic crooks, that’s why you have no way to communicate and you and your trash ass company and processor fight so hard to prevent refunds.
You people are true garbage, you may have screwed me out of my $137 but it won’t change the fact I will do my best from here on out so other don’t get screwed by you people.

November 14, 2023
Unprompted review
Spyx logo

Reply from Spyx

You must have misunderstood our product. Our product can synchronize data, but it is not updated in real time. This depends on whether the target device is under Wifi or other circumstances. We chose invisibility and gave up real-time.In addition, if you want a refund, you can contact service@spyx.com

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Rated 5 out of 5 stars

Successfully solved my problem and I'm…

Successfully solved my problem and I'm very impressed with their Android cloud solution.

December 13, 2023
Spyx logo

Reply from Spyx

Thank you for your affirmation! We look forward to continuing to provide you with better services! If you have any suggestions, please contact us directly: service@spyx.com.

Rated 1 out of 5 stars

SPYX ARE THIEVES THEY STEAL YOUR MONEY…

SPYX ARE THIEVES THEY STEAL YOUR MONEY DONT PROVIDE A SERVICE THEN SAY THEY CANNOT ISSUE REFUNDS

DO NOT DEAL WITH THEM AS THEY ARE RECKLESS UNHELPFUL AND NEED TO BE SHUT DOWN AND INVESTIGATED
Been trying to recover my monies for 3 months but to no avail

October 31, 2023
Unprompted review
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Rated 1 out of 5 stars

Extremely Shady business practices

Extremely Shady business practices. On their web page they even use this website for reviews giving it a 4.8 but when you look here on actually looking at the application here it's like a three or less. They don't honor their money back guarantee and their service did not work. They'll have a million excuses and tell you it's your fault even when you do everything right. Then they'll tell you you can't have your money back tough. Absolute garbage application.

I first try to resolve my issues with the merchant by asking for the money back and the only charge me for one month instead of a year because I didn't want their service and instead of agreeing he said no so I had to open a PayPal dispute to try to recoup my money for a failed service. All the merchant had to do was refund me my money update PayPal and the dispute would have automatically closed. He has a choice he could either refund the money and have PayPal close the case or you can lie to you and us and himself and tell us that he has to wait for PayPal which is waiting for him to answer.

December 2, 2023
Unprompted review
Spyx logo

Reply from Spyx

After this user made the purchase, he clicked on the dispute in the Paypal backend. If the order is in dispute status, we cannot refund it and can only wait for Paypal's decision.

Rated 5 out of 5 stars

My parents almost fell for a con

My parents almost fell for a con! Fortunately, I was able to find the chat messages my parents were sending to the scammer on SPYX and stop the unimaginable from happening. SPYX rescued my parents' money.

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

This program is useless the way how…

This program is useless the way how advertising easy to instal, no need the target phone and others lies. Soon as you pay and they make you to go through all steps which I found very difficult then emailing to ask steps. Even then they are asking to take the target device and to singup with them email and password/a joke. Money refund. No chance...aa..just half because others half they need to pay scams. DON'T LET YOUR SELF ROB.

December 5, 2023
Unprompted review

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